Business Unit Manager - Aftermarket Operations
Apply NowCompany: Cyient
Location: East Hartford, CT 06118
Description:
Job Description
Responsibilities include
Preferred qualifications
*Due to ITAR restrictions, this position does require a US Citizenship.
Responsibilities include
- Lead the Aftermarket Support and the Spares Customer Account teams
- Ensure the execution of multiple statements of work
- Timesheet and leave approvals which includes ensuring accurate and on-time submittal of team member timesheets
- Track budgets, deliverables and report regularly on project status
- Monitor the invoices and replenish Cyient POs for third-party contractor support
- Hire, develop and retain talent
- Interact with Aftermarket Operations team and clients to ensure customer satisfaction
- Identify potential deliverable delays and devise solutions
- Cooperate and communicate effectively with customers to provide assistance and technical support
- Drive continuous process improvements/cost savings
- Track updates, chart results and communicate the Delivery Led Mining metrics for all the wider operations organization on a monthly basis
- Drive organizational KPIs/metrics
Preferred qualifications
- 12 or more years of relevant experience preferred
- College and/or working experience in aerospace engineering or commercial/aftermarket operations
- Working Experience in an environment with a focus on quick turn-around time
- Excellent time management and organizational skills
- Adaptable to change
- Excellent client-facing and internal communication skills
- Advanced MS Office skills with a focus on Excel and VBA macros is a plus
- Familiarity with SAP a plus
- Familiarity with Aerospace and Jet Engines is a plus
- Ability to work with an interdisciplinary group of delivery assurance professionals, customers and executives
*Due to ITAR restrictions, this position does require a US Citizenship.