Epic Ambulatory Analyst

Epic Analyst (EpicCare)
Boston, MA
The Epic Systems Analyst is responsible for in-depth knowledge of assigned Epic System software (EpicCare). He/she conducts regular day-to-day communication, reviews the software, demonstrates a deeper understanding of business operations, and works with Epic, the Project Team regarding the upgrade

• Performs analysis, design, development and maintenance of Epic Ambulatory Modules (EpicCare)
• Configures vendor applications and products
• Analysis of workflows, system details and technical issues associated with the Epic application
• Scopes multiple major and minor enhancements in accordance with ISS standards and best practices
• Analyzing new functionality and recommends how it should be used to prioritize and implement requested changes to the system
• Troubleshooting problems and questions from end users. Provides support of daily and ad-hoc requests.
• Interfacing with key IT, clinical, business and operations staff to assist in the development of efficient workflows.
• Maintains system documentation and develops system specifications and procedures
• Defines and documents user requirements
• Applies project planning and project management methodologies
• Coordinates and leads short duration projects; monitoring project process, progress and results
• Develops test plans, prepares test data and performs system testing
• Provides on-site user support during implementations
• Takes on-call for system application support at scheduled times
• Audits data entered by end users
• Troubleshoots and tracks issues and problems
• Applies systems development methodology to solve problems
• Follows Change Management processes
• Experience with EMR build and configuration
• Strong EpicCare experience and MyChart experience
• Experience with Medication Administration Record (MAR, or eMAR for electronic versions)
• Demonstrated comprehensive knowledge of clinical practices and principles

Position Qualifications Include

• Minimum 4 years' experience
• Experience with EpicCare certification required
• Bachelor's degree or higher in computer science, information systems or health care related field
• Experience working in a hospital or other health care organization desirable
• Experience implementing industry best practices to drive optimized operations
• Excellent oral and written communication skills with technical and clinical audiences
• Exceptional organizational skills to facilitate work in a fast-paced, rapidly changing environment
• Able to articulate customer business problems
• Strong technical command of common office tools (e.g. Microsoft Office suite, departmental applications)

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