Head, User Services and Engagement
Apply NowCompany: Mount Royal University
Location: Calgary, AB T1Y 7M8
Description:
Job Title
Head, User Services and Engagement
Job Type
Permanent
Union
Management
Position Classification
MLV3 Management
Salary Grade
FT or PT
Full-time
Hybrid Work
This position is ineligible
Position End Date (if applicable)
Location
MRU Main Campus - Calgary, AB T3E 6K6 CA (Primary)
About this Position
About the Library
Housed in the Riddell Library and Learning Centre, the University Library is an integral part of the MRU experience. The services, facilities, programming and expertise available in the Library support innovative teaching, learning, and scholarship across campus.
The Library includes the Archives and Special Collections, and specialized and technology-enriched teaching and learning spaces, including information literacy classrooms, a Maker Studio, audio production rooms, and a range of visualization, simulation, and immersive spaces. The Library team consists of approximately 60 employees. The Library values a healthy inclusive workplace, encourages a culture of innovation and teamwork, and provides support for professional development.
About the Role
MRU Library is seeking a Manager, User Services and Engagement to oversee the work of the Library's Public Services team. Reporting to the Associate Dean Public Services, and working closely with staff and other library leaders, the person in this position provides operational management for in-person and virtual user services, supports and experience, ensuring programs and services are well designed and efficiently deployed to meet the teaching, learning and research needs of students, faculty, staff and community users.
The Manager, User Services and Engagement oversees a complicated set of diverse workflows, and supervises approximately 10 direct reports. This fast-paced and dynamic work involves operational management of public service provision across multiple service points, training and assessment of services within the Library, and building and leading a responsive and collaborative team in an environment of rapidly changing technology and information.
The Manager oversees the work of 8-15 full time staff both directly and indirectly across a range of service points and services. This includes staff recruitment and development, training, evaluation and supervision. This also includes responsibility for scheduling staff across multiple service points and providing recommendations as to operating hours.
The successful candidate will have excellent communication and collaborative skills and a strong user-centered focus. They will be experienced in managing staff in the context of a rapidly changing environment. They will be aware of trends in post-secondary teaching and learning, and will be energized by the work of creating and maintaining spaces and supports that inspire creativity and learning.
Responsibilities
Qualifications
Salary: $ 109,020 - $ 129,733 per annum
Closing Date: April 6th, 2025
A cover letter and resume should be submitted in one .pdf document. Please title your .pdf document as follows: [Last Name], [Requisition Number], [Document Title].pdf (ex. Smith, 999999, CV.pdf).
We encourage all qualified applicants to apply, however, Canadian citizens, permanent residents and others currently legally authorized to work in Canada will be given priority. Please note only applicants selected for an interview will be contacted. After the close date, you can check on the status of your application through your Career Centre. New career opportunities arise frequently and are posted as they become available. Please check back often to view our latest postings on our Career Opportunities page.
If you require accommodation to participate in the recruitment process, please notify erecruiter@mtroyal.ca and we will work together on your accommodation request.
About MRU
Founded in 1910 and located in Calgary, Alberta, Canada, Mount Royal University grew into a vibrant college in the 1930s and became a mid-sized university in 2009. A student-focused undergraduate university built on teaching excellence, Mount Royal University is known for our top-calibre programs, high-quality teaching and learning experience, robust delivery of liberal education, scholarly teaching, experiential learning and undergraduate research. Currently, more than 15,000 credit students choose from 14 bachelor degrees and 38 majors. Learn more at mru.ca/AcademicPlan.
Mount Royal University is situated on an ancient and storied land that is steeped in ceremony and history that, until recently, was occupied exclusively by people indigenous to this place. With gratitude and reciprocity, Mount Royal acknowledges the relationships to the land and all beings, and the songs, stories and teachings of the Siksika Nation, the Piikani Nation, the Kainai Nation, the ethka Stoney Nakoda Nation (consisting of the Chiniki, Bearspaw and Goodstoney Nations), the people of the Tsuut'ina Nation, and the Mtis. Learn more about MRU's Land Acknowledgement.
Mount Royal University is committed to removing barriers and fostering the inclusion of voices that have been historically underrepresented or discouraged in our society. In support of our belief that diversity in our faculty and staff enriches the work, learning and research experiences for the entire campus community, we strongly encourage members of the designated groups (women, Indigenous Peoples, persons with disabilities, members of visible minorities, and diverse sexual orientation and gender identities) to apply and self-identify.
What We Offer
Talented and committed employees are the driving force behind student success. We strive to be an employer of choice among Canadian post-secondary institutions. At MRU, we recognize that people are a combination of many intersecting identities; we work to cultivate an environment that welcomes the whole person, and harnesses the strength that is available in our diversity, creating a rich and inclusive workplace.
Investing in the learning and development of our employees benefits the individual and the University. A variety of services, resources and programs encourage a healthy, productive workplace. MRU offers a competitive total compensation package including learning/training paid by employer, paid vacation, winter holiday closure, personal days and a free membership in our fully equipped recreation centre. Positions over six months may also be eligible for health and dental benefits, pension, health and personal spending accounts, and disability benefits.
Our campus offers the convenience of a full medical clinic, dentist and pharmacy, as well as a variety of wellness services such as physiotherapists and massage therapists. Campus Recreation offers many activities, including personal training, fitness classes, climbing, aquatics, sports, tournaments and certifications for students, employees and the public.
Head, User Services and Engagement
Job Type
Permanent
Union
Management
Position Classification
MLV3 Management
Salary Grade
FT or PT
Full-time
Hybrid Work
This position is ineligible
Position End Date (if applicable)
Location
MRU Main Campus - Calgary, AB T3E 6K6 CA (Primary)
About this Position
About the Library
Housed in the Riddell Library and Learning Centre, the University Library is an integral part of the MRU experience. The services, facilities, programming and expertise available in the Library support innovative teaching, learning, and scholarship across campus.
The Library includes the Archives and Special Collections, and specialized and technology-enriched teaching and learning spaces, including information literacy classrooms, a Maker Studio, audio production rooms, and a range of visualization, simulation, and immersive spaces. The Library team consists of approximately 60 employees. The Library values a healthy inclusive workplace, encourages a culture of innovation and teamwork, and provides support for professional development.
About the Role
MRU Library is seeking a Manager, User Services and Engagement to oversee the work of the Library's Public Services team. Reporting to the Associate Dean Public Services, and working closely with staff and other library leaders, the person in this position provides operational management for in-person and virtual user services, supports and experience, ensuring programs and services are well designed and efficiently deployed to meet the teaching, learning and research needs of students, faculty, staff and community users.
The Manager, User Services and Engagement oversees a complicated set of diverse workflows, and supervises approximately 10 direct reports. This fast-paced and dynamic work involves operational management of public service provision across multiple service points, training and assessment of services within the Library, and building and leading a responsive and collaborative team in an environment of rapidly changing technology and information.
The Manager oversees the work of 8-15 full time staff both directly and indirectly across a range of service points and services. This includes staff recruitment and development, training, evaluation and supervision. This also includes responsibility for scheduling staff across multiple service points and providing recommendations as to operating hours.
The successful candidate will have excellent communication and collaborative skills and a strong user-centered focus. They will be experienced in managing staff in the context of a rapidly changing environment. They will be aware of trends in post-secondary teaching and learning, and will be energized by the work of creating and maintaining spaces and supports that inspire creativity and learning.
Responsibilities
- Planning, operations and administration of unit: Work with Associate Dean, Public Services - Library and Public Services leadership team to set and implement unit goals, priorities, ensure policy and procedures are in place. Collaborate with other managers, supervisors and staff within the Library in the pursuit of inter-unit objectives, initiatives and projects.
- Scheduling: Schedule Public Services and other Library staff to ensure the Service Desk and Public Services is adequately and responsively staffed in order to meet user needs and offer quality support and services to Library users. Engage in ongoing assessment of user demand and foot traffic to inform staffing patterns and provide advice and recommendations on opening hours.
- Staff recruitment, development and management: Recruitment, management, planning and delivery of training and development for Public Services staff as well as training and development for staff from across the Library who work the Service Desk to ensure excellence in public services. Ensure regular feedback and review. In alignment with the vision of library senior leadership and under the guidance of the Associate Dean, lead priority-setting and team planning activities. Management of staff within the parameters of the collective agreement.
- Service Assessment: ensure ongoing assessment measures for services and are in place for public services, supports and initiatives..
- Work collaboratively with other Library managers and leaders including the assigned faculty member, associate deans, chair and the dean on matters of resource allocation, staffing, and budget planning across the Library
Qualifications
- Masters Degree in Library and Information Science (MLIS) or equivalent
- The candidate should have at least 3-6 years in Public Services work in a library, with at least 4 years in a supervisory or management position in library Public Services
- Experience in an academic library would be an asset
- Experience managing staff in an association / union environment is a strong asset.
- The candidate must possess a user-focused and results-oriented approach to the management of staff, services and resources in a public services or front-facing library service setting.
Salary: $ 109,020 - $ 129,733 per annum
Closing Date: April 6th, 2025
A cover letter and resume should be submitted in one .pdf document. Please title your .pdf document as follows: [Last Name], [Requisition Number], [Document Title].pdf (ex. Smith, 999999, CV.pdf).
We encourage all qualified applicants to apply, however, Canadian citizens, permanent residents and others currently legally authorized to work in Canada will be given priority. Please note only applicants selected for an interview will be contacted. After the close date, you can check on the status of your application through your Career Centre. New career opportunities arise frequently and are posted as they become available. Please check back often to view our latest postings on our Career Opportunities page.
If you require accommodation to participate in the recruitment process, please notify erecruiter@mtroyal.ca and we will work together on your accommodation request.
About MRU
Founded in 1910 and located in Calgary, Alberta, Canada, Mount Royal University grew into a vibrant college in the 1930s and became a mid-sized university in 2009. A student-focused undergraduate university built on teaching excellence, Mount Royal University is known for our top-calibre programs, high-quality teaching and learning experience, robust delivery of liberal education, scholarly teaching, experiential learning and undergraduate research. Currently, more than 15,000 credit students choose from 14 bachelor degrees and 38 majors. Learn more at mru.ca/AcademicPlan.
Mount Royal University is situated on an ancient and storied land that is steeped in ceremony and history that, until recently, was occupied exclusively by people indigenous to this place. With gratitude and reciprocity, Mount Royal acknowledges the relationships to the land and all beings, and the songs, stories and teachings of the Siksika Nation, the Piikani Nation, the Kainai Nation, the ethka Stoney Nakoda Nation (consisting of the Chiniki, Bearspaw and Goodstoney Nations), the people of the Tsuut'ina Nation, and the Mtis. Learn more about MRU's Land Acknowledgement.
Mount Royal University is committed to removing barriers and fostering the inclusion of voices that have been historically underrepresented or discouraged in our society. In support of our belief that diversity in our faculty and staff enriches the work, learning and research experiences for the entire campus community, we strongly encourage members of the designated groups (women, Indigenous Peoples, persons with disabilities, members of visible minorities, and diverse sexual orientation and gender identities) to apply and self-identify.
What We Offer
Talented and committed employees are the driving force behind student success. We strive to be an employer of choice among Canadian post-secondary institutions. At MRU, we recognize that people are a combination of many intersecting identities; we work to cultivate an environment that welcomes the whole person, and harnesses the strength that is available in our diversity, creating a rich and inclusive workplace.
Investing in the learning and development of our employees benefits the individual and the University. A variety of services, resources and programs encourage a healthy, productive workplace. MRU offers a competitive total compensation package including learning/training paid by employer, paid vacation, winter holiday closure, personal days and a free membership in our fully equipped recreation centre. Positions over six months may also be eligible for health and dental benefits, pension, health and personal spending accounts, and disability benefits.
Our campus offers the convenience of a full medical clinic, dentist and pharmacy, as well as a variety of wellness services such as physiotherapists and massage therapists. Campus Recreation offers many activities, including personal training, fitness classes, climbing, aquatics, sports, tournaments and certifications for students, employees and the public.