Regional Manager, Customer Experience (HC & SL)

Regional Manager, Customer Experience,

(Healthcare & Senior Living-East)

Reports To

VP, Centre of Excellence & Operations

Location

Ontario or Boucherville, QC

Type

Full Time

Closing Date

March 28, 2025

Salary Range

$69,688-$129,313

Company Overview

Sysco connects the world to share food and care for one another. Sysco leads from the heart of food and service to deliver the freshest of foods and ideas to restaurants, healthcare and educational facilities, lodging establishments and other customers who prepare meals away from home. Our customers can count on us to deliver on-point products and solutions since only Sysco is the global leader, sitting at the heart of innovation supply, delivery, culinary and more.

With over 57,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 326 distribution facilities worldwide and serves more than 625,000 customer locations. For fiscal 2024 that ended July 2, 2024, the company generated sales of more than $68 billion USD.

Sysco, one of Canada's Best Employers 2024, as listed by Forbes, is dedicated to our global corporate social responsibility goals and to creating a diverse and inclusive workplace. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations.

Sysco is more than just a place to work. Our passion for food and our customers has made us the industry leader. To remain on top, we will continue to think bigger, work harder and never give up. Are you ready to drive success?

For more information, visit www.sysco.ca or follow us @SyscoCanada at facebook.com/SyscoCanada; twitter.com/SyscoCanada or instagram.com/SyscoCanada

For a full list of opportunities, visit www.sysco.ca/careers

Role:

This role is responsible for leading the Account Manager team for Healthcare and Senior Living for the East Region (Ontario & Quebec) with a focus on increasing sales through penetration of existing accounts and identifying new sales opportunities. Contributes to operational efficiency and achieving KPIs. Builds and maintains strong partnerships with customer accounts and develops relationships built on trust with key contacts is an essential responsibility of this position. Additionally, this position is accountable for ensuring compliance with respect to contractual obligations between all customers and the Sysco.

Role Responsibilities:

• Provides leadership and coaching to Account Managers to ensure sales goals/targets are achieved and performance levels are maintained. Assigns accounts to Account Managers as required.
• Develops and maintains rapport and a strong partnership with national customers by maintaining regular communication either in person or by phone, identifying customer needs, and providing excellence in customer service.
• Service level readiness - leverages Sysco capabilities to maximize stability and predictability for national chain customers.
• Works in collaboration with the VPNA, sets the service standards for each concept across Canada. Responsible for the coordination and alignment of service execution to National Sales Customers.
• Participates in the preparation of monthly period end reports and annual budget as it pertains to National accounts.
• Monitors category and account performance on all contracts.
• Works with all departments within the site to ensure product knowledge and promotional product purchasing and availability supports our contract commitments.
• Liaises with national VP National Account's, Directors, National Account Manager's, Key Account Representatives (KARs) & Contract Sales Consultants (SCs) where appropriate.
• Assists with the implementation of new processes, procedures and tools and ensures understanding within team.
• Supports Account Managers with additional customer communication if required.
• Reviews Accounts Receivable status with Account Managers.
• Assists in business recovery where required.
• Utilizes Customer Relationship Management (CRM) tool (Sysco 360) as a communication and measurement tool.
• Accountable for the accuracy of timecards, approvals, and scheduling of direct reports
• Develops and supports high performing talent through hiring, scheduling, performance coaching, and career management practices
• Facilitates the establishment of clear performance goals; Ensures that performance goals adapt to changing business demands; Identifies and manages non-performers in a fair and timely way; Identifies and rewards top performance; links pay and performance through base, incentive, and recognition programs.
• Complies with Sysco's Food Safety Policy and procedures to ensure food safety, quality and legality requirements are met.
• Understands that their role is critical in creating a safe organization with minimal environmental impact and the value that brings to the organization.
• Is willing to drive Environmental, Health and Safety performance by acting as an example and holding their team accountable to complying with EHS programs, policies, and requirements.
• Enables, champions and embraces an inclusive culture.
• Performs other duties as assigned.

Qualifications/Skills/Job Requirements (About you):

• Minimum of three (3+) years' work experience in a sales role.
• Minimum of three (3+) years' experience in a leadership capacity.
• Experience in healthcare or senior living required
• Post-Secondary Degree or Diploma in a business-related field; equivalent experience may be considered.
• Intermediate proficiency in Microsoft Office including Excel, Word, PowerPoint, Outlook and other sales and/or industry specific programs.
• Excellent communication skills using negotiation processes and gaining agreement with others.
• Formal presentation experience to small and large groups.
• Embraces change and champions corporate initiatives.
• Demonstrated ability to coach and mentor peers and associates.
• Flexible; readily accepts change; open to innovative ideas.
• Must possess and maintain a valid Driver License and reliable vehicle. Some travel may be required including within Ontario and Quebec
• Bilingualism required in French and English

Internal candidates apply via the Career Centre on your HR Portal / ADP Workforce Now.

External candidates submit cover letter & resume via www.sysco.ca/careers

Our Purpose:

Connecting the world to share food and care for one another

Our Mission:

Delivering success for our customers through industry-leading people, products and solutions

Our Identity:

Together we define our future of foodservice and supply chain

Sysco is committed to Employment Equity. Accommodations during the recruitment process are available upon request for candidates with disabilities.

Here's a sample of the many benefits Sysco colleagues enjoy:

Comprehensive Flexible Benefits including Health and Dental, Health Care Spending and Wellness Accounts Short-Term and Long-Term Disability Life Insurance Voluntary Optional Insurance Parental Leave Plan Company Pension Plan Group RRSP & TFSA Employee and Family Assistance Stock Purchase Plan Maple Virtual Care Unlimited on-line learning Sysco product discounts Preferred vendor discounts Colleague Resource Groups

(*benefits may vary based on location or bargaining unit)