Director of Operations

Introduction

Do you want to join an organization that invests in you as Director of Operations? At North Texas Division Office, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Benefits

North Texas Division Office offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more
• Consumer discounts through Abenity and Consumer Discounts
• Retirement readiness, rollover assistance services and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

You contribute to our success. Every role has an impact on our patients' lives and you have the opportunity to make a difference. We are looking for a dedicated Director of Operations like you to be a part of our team.

Job Summary and Qualifications

What you will do in this role:

• In collaboration with the Regional VP or Division AVP of Transfer Center, for their assigned division, drives all aspects of the transfer center initiative as the strategic leader developing, implementing, and tracking progress on key growth strategies into HCA through the Transfer Center.
• Works with facility executive teams, medical and nursing leadership, and the Physician and Provider Relations team to promote volume growth and competitive advantage through development of differentiating strategies.
• Through knowledge of the market, competitive landscape, and use of transfer center analytics; identifies and communicates potential business opportunities to division and hospital leaders for further growth.
• Analyzes all aspects of transfer and patient intake processes for potential improvement opportunities within both Transfer Center operations and hospital operations. This includes centralized patient placement and other transfer center functions in select centers. Relays these to Regional VP or Division AVP of Transfer Center and through collaboration, designs with facility leadership, processes, systems, procedures, and operational changes to increase efficiency and effectiveness for all parties.
• Works with division and hospital management, departmental and interdepartmental staff and physicians in identifying any issues or barriers to optimal patient care and growth. Works through these in alignment with leadership and Transfer Center leadership.
• Collaborates with division emergency preparedness and supports the Division AVP of Transfer Center for any needed patient evacuation efforts in the event of emergent circumstances across the division or Enterprise.
• Leads the development of local transfer center strategic plans and new programs/services
• Identifies physician engagement needs and promotes physician involvement at multiple levels in collaboration with hospital leadership and physician and provider relations
• Identifies and develops recommendations for capacity management and patient throughput as pertains to the intake of transfers or other patient movement into our hospitals
• Provides recommendations regarding marketing plans, promotional strategies and strategic partnerships/affiliations

What qualifications you will need:

• At least 7 years of related healthcare experience is required
• Associates degree required, Bachelors degree preferred
• Demonstrated leadership in driving a large-scale initiative across multiple key stakeholders; including development and implementation of the strategic direction
• Proven leadership competency in driving alignment with customer needs and expectations, financial outcomes, strategic vision and execution, marketing initiatives, and continuous improvement skills
• Knowledge of relevant metrics used to measure quality and efficiency of care and services in transfer/transport center operations
• Participative leadership style and an ability to work in and leverage a matrix environment
• Excellent interpersonal skills with an ability to work effectively with diverse groups of people, including but not limited to Corporate/Division leadership, transfer leadership, staff from information technology and clinical backgrounds, physicians, and external vendors
• Must be independent, driven, self-motivated, and passionate with an exceptional work ethic, executive presence, integrity and presentation skills, both oral and written

HCA Healthcare (Corporate), based in Nashville, Tennessee, supports a variety of corporate roles from business operations to administrative positions. Like our colleagues in any HCA Healthcare hospital, our corporate campus employees enjoy unparalleled resources and opportunities to reach their potential as healthcare leaders and innovators. From market rate compensation to continuing education and career advancement opportunities, every person has a solid foundation for success. Nashville is also home to our Executive Development Program, where exceptional employees are groomed to take on CNO- and COO-level roles in our hospitals. This selective program focuses on ethics, leadership and the financial and clinical knowledge required of professionals at this level of the industry.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Director of Operations opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.