Sr. Client Service Specialist -57193 Job Num: 57193
Apply NowCompany: Pasona N A, Inc.
Location: Los Angeles, CA 90011
Description:
Sr. Client Service Specialist -57193 Job Num: 57193
Banking/Finance
Job Description
POSITION: SR. CLIENT SERVICE SPECIALIST
COMPANY: A major Japanese financial institution that provides a wide range of banking and financial services globally.
LOCATION: Los Angeles, CA
WORK STYLE: Hybrid base
SALARY RANGE: 115-142K/year
Description
Responsible for answering and addressing customer inquiries related to the company's cash management products by email or phone. The position logs and monitors inquires, troubleshoots complex issues and escalates issues to the appropriate areas. The Sr. Client Service Specialist is also responsible for training junior staff on day-to-day and advanced tasks. They are also responsible for assigning the tasks to each staff based on their workload and skills in order to respond to the company's customers and to resolve the issue in a timely manner. coordinating the teams by assigning the inquiries from the customer with staffs considering each capability, experience and availability.
Role Objectives: Delivery
Qualifications and Skills
To apply, please send resume to itatebayashi@pasona.com
#LI-TI
Job Details
City: Los Angeles
State: CA
Job Type: Permanent Job
Salary High: 142000.00
Salary Low: 115000.00
Languages: English;Japanese
Hours of Operation: 8-5
Benefits: Health Ins;Dental Ins;Vision Ins;401K;Life Ins;Long-term Disability;Bonus;Paid Time Off;Paid Holidays
Contact Information
Job Owner: Ikuko Tatebayashi
Job Owner Email : itatebayashi@pasona.com
Banking/Finance
Job Description
POSITION: SR. CLIENT SERVICE SPECIALIST
COMPANY: A major Japanese financial institution that provides a wide range of banking and financial services globally.
LOCATION: Los Angeles, CA
WORK STYLE: Hybrid base
SALARY RANGE: 115-142K/year
Description
Responsible for answering and addressing customer inquiries related to the company's cash management products by email or phone. The position logs and monitors inquires, troubleshoots complex issues and escalates issues to the appropriate areas. The Sr. Client Service Specialist is also responsible for training junior staff on day-to-day and advanced tasks. They are also responsible for assigning the tasks to each staff based on their workload and skills in order to respond to the company's customers and to resolve the issue in a timely manner. coordinating the teams by assigning the inquiries from the customer with staffs considering each capability, experience and availability.
Role Objectives: Delivery
- Be responsible for the setup of Cash Management solutions and proactively proposing solutions and anticipating client needs.
- Complete all the project phases, from scoping of the Cash management solutions to the implementation of Standard and complex solutions, maintenance, and support.
- Maintain regular communication with clients to keep them advised of service delivery progress and any other material issues arising.
- Ensure training of clients on implemented solutions.
Qualifications and Skills
- BA/BS or equivalent experience
- 5+ years of client facing role at a major financial institution.
- Strong knowledge and actual working experience of Corporate Cash Management / Treasury services system/product implementation
- Strong team player
- Excellent communication skills both verbal and writing in English (Additionally Japanese is preferred)
- Ability to work under pressure and meet time critical deadlines.
- Ability to prioritize tasks and manage the time effectively.
- Proficient skills on MS Excel & PowerPoint
- Hybrid working: Recommend working in the office twice a week.
To apply, please send resume to itatebayashi@pasona.com
#LI-TI
Job Details
City: Los Angeles
State: CA
Job Type: Permanent Job
Salary High: 142000.00
Salary Low: 115000.00
Languages: English;Japanese
Hours of Operation: 8-5
Benefits: Health Ins;Dental Ins;Vision Ins;401K;Life Ins;Long-term Disability;Bonus;Paid Time Off;Paid Holidays
Contact Information
Job Owner: Ikuko Tatebayashi
Job Owner Email : itatebayashi@pasona.com