Manager Brand Retail Operations

Be a part of a revolutionary change!

At Philip Morris International (PMI), we've chosen to do something incredible. We're totally transforming our business and building our future on one clear purpose - to deliver a smoke-free future.

With huge change, comes huge opportunity. So, if you join us, you'll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. Our success depends on people who are committed to our purpose and have an appetite for progress.

Our beautiful HQ in Stamford, CT is just steps away from the Stamford Metro-North Train Station and easily accessible from NYC.

The Brand Retail Operations Manager will utilize expert operational experience to design, document and implement global guidelines and initiatives to ensure excellence in our day-to-day store operations, providing consistency across our Brand Retail channel in the US. This position requires a start-up mindset and experience to build from the ground-up with guidance using existing global SOP's, knowledge and practices within our current operational landscape and establish strong relationships with our teams in markets to help them enhance commercial performance and drive operational efficiencies to reduce cost-to-serve.

Your 'day to day':

• Plan, lead, and co-ordinate the deployment of the principles and procedures mentioned of the global Brand Retail Operations Guidebook and lead change management activities across the market.
• Oversee design and execution of Brand retail experience strategy ensuring superior customer experience across all owned stores/formats. Develops and embeds retail experience standards, retail brand positioning and ongoing in-store initiatives in line with the broader strategy in the US.
• Lead with an omni-channel mindset, partner closely with other channel heads and ensure connectivity across processes, systems and procedures
• Drive policy and process performance, across the organization, develop feedback loops and build opportunity backlogs; provide retail operations input for relevant toolboxes, aiming to enable a qualitative CX and efficient ways of working. Define for both foundational groundwork and at scale
• Support budgetary requirements and contribute to the development and implementation of plans and effective management practices to maintain a cost-effective strategy
• Collaboration with Governance & Planning team to identify opportunities to improve Retail teams and store performance through in-depth analysis and partnership with the different departments in the US market, as required. Collects and analyses data to assess and optimize in-store experience.
• Create the overall framework of operational requirements, guidelines/toolboxes, measurement & collaboration to deliver a high level of experience in every BR location globally
• Create a 3-yr strategic roadmap for new initiatives and improvements to the US Brand retail store operational model, collaborating with the wider Commercial team and HQ functions
• Design all operational guidelines aligned with business needs, the evolution of in-store experiences and store assets.

Who we're looking for:

• A minimum of 7 years' experience, preferably with a mix both consumers facing/operational and office-based roles
• Retail operations experience and influence in a large matrix-style organization, with proven ability to build relevant store operations frameworks and tools while maintaining a consumer centric mindset
• A minimum of 5 years of program and project management expertise
• Knowledge of multiple markets dynamic and easily work within legislative framework
• Ability to deal with high-pressure environments, able to problem-solve and manage conflicts
• Business acumen with strong numerical agility, strategic vision, analytical mindset, and efficiency driven approach
• Ability to manage highly ambiguous environment
• Bachelor's Degree, preferably in business administration or related field
• Legally authorized to work in the U.S.
• 30% travel expected

What we offer

• We offer a competitive base salary, annual bonus (applicable based on level of position), great medical, dental and vision coverage, 401k with a generous company match, incredible wellness benefits, commuter benefits, pet insurance, generous PTO, and much more!
• We have implemented Smart Work, a hybrid model of working that promotes flexibility in the workplace.
• Seize the freedom to define your future and ours. We'll empower you to take risks, experiment and explore.
• Be part of an inclusive, diverse culture where everyone's contribution is respected; Collaborate with some of the world's best people and feel like you belong.
• Pursue your ambitions and develop your skills with a global business - our staggering size and scale provides endless opportunities to progress.
• Take pride in delivering our promise to society: To improve the lives of millions of smokers.

PMI is an Equal Opportunity Employer.

PMI is headquartered in Stamford, Conn., and its U.S. affiliates have more than 2,300 employees.

PMI has been an entirely separate company from Altria and Philip Morris USA since 2008. PMI's affiliates first entered the U.S. market following the company's acquisition of Swedish Match in late 2022.

Philip Morris International and its U.S. affiliates are working to deliver a smoke-free future. Since 2008, PMI has invested $12.5 billion globally to develop, scientifically substantiate and commercialize innovative smoke-free products for adults who would otherwise continue to smoke with the goal of transitioning legal-age consumers who smoke to better alternatives. In 2022, PMI acquired Swedish Match - a leader in oral nicotine delivery - creating a global smoke-free champion led by the IQOS and ZYN brands. The U.S. Food and Drug Administration has authorized versions of PMI's IQOS electronically heated tobacco devices and Swedish Match's General snus as Modified Risk Tobacco Products and renewal applications for these products are presently pending before the FDA. For more information, please visit www.pmi.com/us and www.pmiscience.com.