Experience Transformation Behavioural Scientist

Who we are:

Cognizant Moment reinvents experience in an AI-enabled world. We believe great experiences can act a critical differentiator leading to increased conversion rates, improved brand reputation, customer and employee retention and competitive advantage.

Our team of creative and technology experts provides Cognizant's clients with a unique perspective to foster growth, attract new customers, strengthen loyalty, and drive new revenue streams with intuitive and engaging content and products.

Who you are:

You are a curious professional who deeply cares about the end user, thinks strategically, collaborates cross-functionally, produces high quality deliverables, and continuously builds and elevates your practice. As a colleague and team member, you have the entrepreneurial spirit to drive forward through moments of ambiguity and change with a problem-solver's attitude. As a practitioner, you are adept at orchestrating, combining, analyzing, and visualizing behavioral data to tell stories that translate into meaningful insights and drive forward a human-centered design.

What we share:

• A knack for looking at familiar problems through a unique lens
• Desire to change minds, hearts, and behaviors with new experiences
• Passion for driving market growth through innovation, technology, and design
• A belief that understanding people can better guide business priorities and strategies

What your day-to-day will look like:

• Lead the data orchestration and analysis components of project engagements for Fortune 500 clients across a range of industries and project types - independently and as part of a team

• Contribute to and lead cross-functional teams (strategy, insights, data, design, technology), providing data expertise and guidance

• Understand how to leverage data to frame and solve experience challenges

• Reimagine how data is accessed, analyzed, and activated to deliver and measure the desired experience

• Collect, analyze, and synthesize customer behavior into actionable insights and recommendations

• Work with teams to design and facilitate successful presentations and workshops that advocate findings and implications to diverse audiences, including senior executive level clients

• Support project design across a range of project types and contribute to the end-to-end creation of winning proposals

• Contribute to organizational business development activities from opportunity identification to sold work

• Support the evolution of behavioral science theory and practice across the organization, including tools and methods

• Actively manage a broad network of stakeholders within Cognizant Moment

What you'll need:

• Demonstrated experience in analyzing/aggregating/joining digital behaviors to impact the customer / digital experience

• Passion for big data, data science, business intelligence (BI), data mining, path analysis, business process discovery, tracking, advanced analytics, data visualization, data orchestration, customer science, or predictive modeling.

• Examples of how you extrapolated and analyzed seemingly unrelated data points to predict and determine errors and future trends in customer behaviors or experiences.

• Proven experience connecting individual data points and convey not only what is happening, but also how and why it is happening.

• Proficient in translating data and research findings into actionable insights and directional principles

• A strong desire to build a practice and be a people leader - patient teacher

• Client management skills and the ability to command a room

• Previous consulting experience across multiple industries

• Graduate degree (Master's or PhD) in Analytics, big data, data science, business intelligence (BI), data mining, path analysis, business process discovery, data audit, advanced analytics, data visualization, data orchestration, customer science, predictive modeling.

• Proficient with big data analysis software - e.g., Tableau, Alteryx, Palantir.

• 5-7 years work experience

• Conversant in the principles and practices of human-centered design and design thinking

• Note: Currently travel is not a requirement; would expect up to 25% as business requirements change

What's in it for you?

• Multidisciplinary learning across backgrounds, approaches, methods, and industry expertise

• Be a part of and play a critical role in shaping a niche and nimble culture within a global firm

• Access to global scale, from the types of projects you work on to resources you collaborate with and lean on

• Experience with a broad range of challenges in experience design, from whitespace opportunity definition to downstream realization

• A competitive salary and benefits package

• A workplace that prioritizes wellness and working flexibly to ensure you get the balance you need to meet the demands of your personal and professional life

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don't just dream of a better way - we make it happen.
• We take care of our people, clients, company, communities and climate by doing what's right.
• We foster an innovative environment where you can build the career path that's right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.