Customer Solution Owner
Apply NowCompany: PROS Holdings, Inc.
Location: Houston, TX 77084
Description:
Position Customer Solution Owner
Company PROS, Inc.
Job site address 3200 Kirby Drive, Houston, TX 77098 (Telecommuting allowed anywhere in the U.S.)
QUALIFICATIONS:
MAJOR RESPONSIBILITIES AND DUTIES:
PROS culture and the truly extraordinary people who work here are at the very core of our success. We have a passion for what we do, and we won't stop until we've delivered on our promises. We're committed to the success of our customers. That's why we think harder and dream bigger - so our customers can go even further than they ever imagined possible.
This is a unique opportunity to join a company that has 30+ years of proven success with a long runway of more success.
Our people make PROS stand out from the rest. If you want to be a part of something truly extraordinary, come help us shape the future of how companies compete and win in their markets.
Work Environment:
Most work activities are performed in an office or home-office environment and require little to moderate physical exertion. Work activities may require periods of extended hours, critical deadlines and stressful situations. To successfully complete the tasks of this position, individuals must be able to communicate clearly (in writing and orally), comprehend business terminology, interpret numerical data.
This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.
Company PROS, Inc.
Job site address 3200 Kirby Drive, Houston, TX 77098 (Telecommuting allowed anywhere in the U.S.)
QUALIFICATIONS:
- Bachelor's Degree in Computer Engineering, Computer Science, Electronics Engineering, Information Technology, or a related field, or a foreign equivalency; plus
- Minimum 3 years of experience in documenting the scope section of the statement of work document, including resource plans and person-day estimates as a developer or any related occupation.
- Minimum 3 years of experience in customer facing.
- Minimum 3 years of experience in building solution designs, project rescue plans, and post-sales customer satisfaction reports.
- Minimum 2 years of experience in pricing analytics or quoting CPQ software configuration, implementation, and consulting experience; and
- Minimum 2 years of experience in leading configuration and technical activities on pricing analytics CS or quoting CPQ software implementation on projects.
- Telecommuting is allowed anywhere within the U.S.
- Travel Required: Up to 50% of travel, primarily domestic and rarely international to customers' locations.
- Must successfully complete and pass a background check.
MAJOR RESPONSIBILITIES AND DUTIES:
- Be responsible for delivery of the solution design document for the software implementation.
- Be accountable for making sure the delivery of product configuration aligns with the solution design document.
- Support customer kickoff strategy development and creation of kickoff presentations.
- Lead pricing or quoting process review sessions and day-in-the-life interviews with the customer.
- Communicate to customers PROS industry best practices around pricing organization, change management, and pricing strategy.
- Provide solution design project planning strategy support.
- Collect solution best practices for process workflows by industry.
- Telecommuting is allowed anywhere within the U.S.
- Travel Required: Up to 50% of travel, primarily domestic and rarely international to customers' locations.
- Must successfully complete and pass a background check.
PROS culture and the truly extraordinary people who work here are at the very core of our success. We have a passion for what we do, and we won't stop until we've delivered on our promises. We're committed to the success of our customers. That's why we think harder and dream bigger - so our customers can go even further than they ever imagined possible.
This is a unique opportunity to join a company that has 30+ years of proven success with a long runway of more success.
Our people make PROS stand out from the rest. If you want to be a part of something truly extraordinary, come help us shape the future of how companies compete and win in their markets.
Work Environment:
Most work activities are performed in an office or home-office environment and require little to moderate physical exertion. Work activities may require periods of extended hours, critical deadlines and stressful situations. To successfully complete the tasks of this position, individuals must be able to communicate clearly (in writing and orally), comprehend business terminology, interpret numerical data.
This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.