Training, Quality, and Audit Specialist - PMOB Access Center - Full Time 8 Hour Days (Exempt) (Non-Union)

The Training and Quality Audit Specialist is responsible for developing, coordinating and conducting continued education, quality assurance, and staff development across the organization. This individual is responsible for the provision of orientation and ongoing education to staff responsible for registration, insurance verification, securing authorization and calculating, communicating and collecting patient liability. The Specialist is to provide or share training materials (documents, PowerPoint educational tools, etc.) with all facilities and ancillary departments. Other primary responsibilities include identifying and reporting on quality trends, identifying root causes, providing process improvements, and recommending staff education and training. The Specialist is responsible for developing curriculum and providing education on regulatory, system and operational changes.

The Access Training and Quality Specialist is responsible for design and development for curriculum and serve in the capacity of an educator in which s/he will perform a range of educational support roles for newly implemented technology and applications including end user training, new employee training, post implementation optimization and stabilization training, remediation training and instructional design and development of a collection of educational settings such as computer lab learning, eLearning, webinars, classroom, large conference rooms, etc. This includes ensuring the curriculum meets the needs of all stakeholders. Training curriculum development will include Scheduling and Quality Assurance to ensure the delivery of excellent customer service, deal with difficult callers and on all department procedures. The Access Center Training and Quality Specialist will design, implement, and maintain a Quality Program focused on embedding trained technical and soft skills, consisting of recurring quality management reviews of needs and maintain the quality program. The Training Specialist will also be responsible for small project management initiatives and investigation intermittent technical problems as well as individual and team's performance reporting to Access Center leadership.

Essential Duties:

• Organize and develop, or obtain, training procedure manuals and guides and course materials such as handouts and visual materials.
• Create "self-paced" learning avenues using video, audio and other computer-based learning tools.
• Develops and executes training for supervisors and agents on the team.
• Develop specific classroom style training programs for new applications and hardware.
• Efficiently teach all levels of learners. Explain complex ideas in ways that meet the needs of variety of education and experience levels
• Present information, using a variety of instructional techniques and formats such as role playing, team exercises, group discussions, videos and lectures.
• Evaluate training materials prepared by departmental instructors, such as outlines, text, and handouts.
• Monitor evaluate and record training activities and program effectiveness.
• Provide feedback information regarding course delivery, learner reception, and class responses to curriculum to Intake/Lead Educator.
• Assess training needs through surveys, interviews with employees, focus groups, and/or consultation with managers, or end users.
• Assesses and improves work group effectiveness and ensures orientation core competencies to departmental staff. Recommends and assists with the development and implementation of policies and procedures.
• Design, plan, organize and direct orientation and training for employees on Information Technology applications.
• Schedule classes based on availability of classrooms, equipment, and instructors.
• Develop rapport with a variety of learners (across functions and roles, hierarchical levels, educational background, cultural and ethnic identities, and learning styles.
• Keep up with technology developments in area of expertise by reading current journals, books and magazine articles.
• Ensures all training provided is consistent with Federal and State regulation, policies, and accreditation of compliance requirements.
• Perform other duties as assigned.

Required Qualifications:

• Req High school or equivalent

• Req 3 years Minimum of 3 years proven training experience in a healthcare setting
• Req Significant hands-on experience developing a range of quick reference guides

• Req Knowledge of business office procedures.
• Req Knowledge of medical terminology and coding.
• Req Knowledge of grammar, spelling, and punctuation to type patient information.
• Req Ability to read, understand, and follow oral, and written instructions and establish and maintain effective working relationships with patients, employees, and the public.
• Req Excellent time management, organizational skills, research/analytical skills, negotiation, communication (written and verbal), and interpersonal skills.
• Req Capable of working assigned shifts, overtime when approved.
• Req Capable of reading the policy and procedure manual and understanding information pertaining to specific job duties and the general information for all hospital employees.

Preferred Qualifications:

• Pref Bachelor's Degree In a related field.
• Pref Experience working in large and dynamic project environment preferred
• Pref Experience working in large and dynamic project environment preferred

Required Licenses/Certifications:

• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

The annual base salary range for this position is $68,640.00 - $112,370.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.

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