Director, IT Service Management & Governance

Key Responsibilities:

IT Service Management (ITSM):

• Lead the ITSM function, ensuring a structured approach to incident, problem, change, and request management.
• Drive continuous improvement in IT service delivery, ensuring operational efficiency and business alignment.
• Establish and track key performance indicators (KPIs) and SLAs for IT service performance.
• Oversee the IT service catalog, ensuring transparency and ease of use for business stakeholders.
• Champion the adoption of ITIL best practices and process automation.

Project Management Office (PMO)

• Oversee the IT PMO, ensuring project alignment with business priorities and value-driven execution.
• Define and enforce governance processes for IT project intake, prioritization, and execution.
• Provide regular status reports and updates to senior leadership on project progress, risks, and issues.
• Establish and continuously improve the project management processes, tools, and templates to increase efficiency and consistency.
• Promote the adoption of Agile, Waterfall, or hybrid project management methodologies based on the project requirements.

IT Financial Management:

• Manage the IT budget, ensuring cost transparency, financial discipline, and alignment with corporate objectives.
• Develop and implement IT chargeback/showback models to optimize cost allocation and accountability.
• Partner with finance teams to develop long-term IT investment strategies and financial forecasting.
• Track IT spend, ensuring cost optimization and alignment with business needs.

Leadership & Strategy:

• Act as a strategic advisor to the CIO, driving IT governance maturity and service excellence.
• Lead, mentor, and develop a team of ITSM, governance, and financial management professionals.
• Build strong relationships with business leaders to ensure IT services meet evolving business demands.
• Stay ahead of industry trends, bringing innovative ideas to enhance IT efficiency and value delivery.

Qualifications & Experience:

• Bachelor's degree in information technology, Business, Finance, or a related field (Master's preferred)
• 10+ years of experience in IT service management, IT governance, or IT financial management.
• Deep understanding of ITSM tools (e.g., ServiceNow, Cherwell) and project management methodologies (Agile, Waterfall).
• Strong leadership experience, with a track record of building and leading high-performing teams.
• Expertise in ITIL, COBIT, and IT governance frameworks.
• Experience managing IT budgets, financial planning, and cost optimization in a complex enterprise environment.
• Strong analytical, strategic thinking, and problem-solving skills.
• Excellent communication and stakeholder management abilities.

Why Join Us?

At Wastequip, we are dedicated to fostering a collaborative and innovative work environment. As a Director in our IT leadership team, you will have an opportunity to lead a critical function with executive visibility and the ability to drive meaningful changes.