Technical Lead, Omnichannel Solutions
Apply NowCompany: UCB
Location: Atlanta, GA 30349
Description:
Make your mark for patients
We are looking for an Technical Lead, Omnichannel Solutions to join us in our Omnichannel Digital Technology team based out of our US headquarters office in Atlanta, GA (on-site, hybrid)
About the role
The Tech Lead, Omnichannel Solutions will be responsible for managing projects, optimizing omnichannel technology systems, and leading technical support resources (internal and/or external) ensuring scalability of systems and processes for the US market across the entire value chain and patient journey.
Who you'll work with
Reporting to the Head Digital Technology (DT) Omnichannel & Patient Support, this role will partner closely with the UCB's commercial business units, data & insight as well as market access teams. This role will also focus heavily on outside vendor management.
What you'll do
Stakeholder Relationships: Engage with key stakeholders to develop trusted relationships
Project Management Leadership: Manage local and global projects based on business requirements in line with the IT Project Management Framework.
Subject Matter Expertise: Serve as the IT SME for Omnichannel technologies throughout the global organization. Maintain awareness of industry trends, identify opportunities for business process and technology improvements and value creation. Also stay current on all related legal, regulatory or compliance requirements and related best practices.
Vendor/Partner Management: Support the evaluation, selection, and management of Omnichannel partners
Solution Support:
Interested? For this role we're looking for the following education, experience and skills
Minimum requirements:
Preferred Qualifications:
Internal applicants should be in their current job for at least 12 months, must meet performance standards and are not on formal corrective/disciplinary process (PIP), warning, final warning, or compliance warning letters within the last 12 months. Please inform your Manager or your Talent Partner before applying to any internal job opportunities.
UCB is an equal opportunity employer. All qualified applicants will receive equal consideration for employment without regard to race/ethnicity, color, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.
Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us on US-Reasonable_Accommodation@ucb.com for application to US based roles. Please note should your enquiry not relate to adjustments; we will not be able to support you through this channel.
Requisition ID: 89943
Recruiter: Rachel Kielb
Hiring Manager: Scott Barnes
Talent Partner: Britta Gotsch
Job Level: MM I
Please consult HRAnswers for more information on job levels.
We are looking for an Technical Lead, Omnichannel Solutions to join us in our Omnichannel Digital Technology team based out of our US headquarters office in Atlanta, GA (on-site, hybrid)
About the role
The Tech Lead, Omnichannel Solutions will be responsible for managing projects, optimizing omnichannel technology systems, and leading technical support resources (internal and/or external) ensuring scalability of systems and processes for the US market across the entire value chain and patient journey.
Who you'll work with
Reporting to the Head Digital Technology (DT) Omnichannel & Patient Support, this role will partner closely with the UCB's commercial business units, data & insight as well as market access teams. This role will also focus heavily on outside vendor management.
What you'll do
Stakeholder Relationships: Engage with key stakeholders to develop trusted relationships
- Shape demand and requirements; challenge where appropriate.
- Build collaborative relationships with business partners and external vendors to deliver on company and departmental strategies and initiatives
- Drive decisions and influence team members and business partners, within span of control.
Project Management Leadership: Manage local and global projects based on business requirements in line with the IT Project Management Framework.
Subject Matter Expertise: Serve as the IT SME for Omnichannel technologies throughout the global organization. Maintain awareness of industry trends, identify opportunities for business process and technology improvements and value creation. Also stay current on all related legal, regulatory or compliance requirements and related best practices.
Vendor/Partner Management: Support the evaluation, selection, and management of Omnichannel partners
- Drive cost savings and efficiencies
- Identify creative and innovative solutions to problems
- Design and implement best-in-class technical and/or operational support frameworks leveraging internal resources and third-parties
Solution Support:
- Ensuing timely resolution of user problems within assigned areas of responsibility and delivery of agreed upon SLA's related to system uptime, data loads, etc.
- Responsible for all system updates including testing, validation, acceptance and deployment activities.
- Support and/or Lead the software delivery lifecycle ("SDLC") for the Omnichannel system for the US business.
Interested? For this role we're looking for the following education, experience and skills
Minimum requirements:
- Bachelors Degree
- 7+ years' experience in full systems life cycle management and deployment experience in Omnichannel/marketing automation systems including Salesforce Marketing Cloud
- Experience in the support of computerized System Validation, part 11 compliance, SOX compliance
Preferred Qualifications:
- 4+ years of experience in the Pharmaceutical industry including experience with technology systems to support commercial/go-to-market teams in the life sciences industry
- Strong understanding of HIPAA requirements (Data Security, Encryption, storage, handling, etc) and associated system impacts.
- Thorough understanding of project management methodology and system development lifecycle principles, validation & qualification
- Able to work across functional and regional boundaries to deliver projects on time and on budget
- Ability to make effective presentations to diverse groups and facilitate brainstorming sessions
- SFMC Certification
Internal applicants should be in their current job for at least 12 months, must meet performance standards and are not on formal corrective/disciplinary process (PIP), warning, final warning, or compliance warning letters within the last 12 months. Please inform your Manager or your Talent Partner before applying to any internal job opportunities.
UCB is an equal opportunity employer. All qualified applicants will receive equal consideration for employment without regard to race/ethnicity, color, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.
Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us on US-Reasonable_Accommodation@ucb.com for application to US based roles. Please note should your enquiry not relate to adjustments; we will not be able to support you through this channel.
Requisition ID: 89943
Recruiter: Rachel Kielb
Hiring Manager: Scott Barnes
Talent Partner: Britta Gotsch
Job Level: MM I
Please consult HRAnswers for more information on job levels.