hotel manager

hotel manager

Department: Hotels

Employment Type: Permanent - Full Time

Location: US, Menlo Park

Reporting To: Area Manager

Compensation: $110,000 - $120,000 / year

Description

citizenM hotels break the boundaries of traditional hotels' ways of working . Our hotel managers are unique, thinking outside the box, putting the ambassador and guest experience first and demonstrating real ownership of their hotel.

We are seeking a hotel manager for our Menlo Park location.

As the hotel manager you oversee all aspects of the hotel's operation. The following are examples of a hotel manager's responsibilities. These examples do not, however, limit a hotel manager's responsibility for the hotel's operations, or other assignments given by citizenM leadership.

key responsibilities

• Lead, encourage, and inspire ambassadors and leadership to support the operational success of citizenM
• Be the face of the hotel and provide an example to the ambassadors on exceptional customer service
• Ensure all hotel employees understand citizenM brand values
• Recruit qualified, energetic, positive, and proactive citizenM team members
• Train and coach ambassadors and assistant hotel managers to improve the service provided to the guest
• Develop and nurture talent, provide feedback and coaching via monthly conversations with hotel team
• Oversee hotel staffing to ensure efficient workforce management in the hotel
• Be responsible for your own personal planning and work organization
• Ensure a working understanding of local legislation that governs the operation of the hotel and its activities; including employment law, health and safety, food safety, alcohol licensing, first aid and fire safety
• Enforce citizenM rules and guidelines at the hotel, and establish hotel specific practices to improve guest satisfaction, and financial performance
• Be the citizenM point of contact for tenants and third party vendors
• Work alongside the hotel team to welcome our guests
• Lead by example and never be afraid to shake a cocktail, make a coffee, or do whatever it takes to support the team
• Work closely with regional support team to ensure the success of the day to day operation
• Actively seek ways to deliver a memorable guest experience at citizenM, no matter how big or small, and empower the hotel team to do the same
• Maintain the hotel environment to ensure a clean and comfortable experience in accordance with citizenM brand standards
• Maintain F&B compliance to exceed local DOH standards
• Supervise the general security of our guests and team members
• Attend meetings as needed and prepare needed operational reports
• Maintain supplier relationships and maintain established communication methods between suppliers
• Use of hotel systems for the timely reporting of and follow up of incidents, FF&E repairs, breakdown and malfunction of equipment
• Ensure hotel equipment is used for the purpose for which it is intended
• Ensure hotel IT equipment is used for the purpose for which it is intended and protect the security of such
• Responsible for overseeing accurate time keeping to ensure accurate payroll
• Responsible for inputting biweekly payroll data and monthly bonus payroll to ensure payment is timely and accurate
• Timely response to guest reviews

you also will....

• Seek opportunities to generate revenue while providing added value to hotel guests;
• Lead the hotel team to improve hotel room inventory management while ensuring rooms are maintained and presented in top condition; and
• Be prepared for monthly meetings to present on guest satisfaction, talent development and hotel performance.
• Report regularly, and accurately reporting to the support office on matters such as financial performance of the hotel, payroll, invoicing, and human resources
• Build relationships with other departments within citizenM to promote the hotel and drive the brand
• Be a good neighbor and attend local community and industry events

do you have what we are looking for?

• Have strong communication skills
• 4+ years proven stellar experience in a leadership role within a customer service environment
• Can lift, carry, push or pull - 50 lbs / 22kg
• Are an open and positive team player
• Love to meet and greet different people
• Are passionate about the things you are doing
• Understand discretion

to be successful at citizenM, you'll need to have:

• A genuine touch: Treat all people as you would treat your best friends;
• A passionate attitude: Be optimistic and positive. You like to surprise and make people smile

what's in it for you?

• Competitive pay with monthly bonus potential;
• Medical, dental, vision benefits at a extremely low employee cost;
• Life insurance and 401K;
• Unlimited nights at any of our hotels around the world (business permitting);
• Extensive time off balance and achievable work / life balance
• Opportunities to let your talent travel to other citizenM properties

CitizenM is committed to a policy of Equal Employment Opportunity. We do not discriminate against applicants or employees based upon any protected group status, including but not limited to race, color, creed, religion, gender, national origin, ancestry, age, marital status, military or veteran status, sexual orientation, physical or mental disability or medical condition, or any other legally recognized protected basis under federal, state, or local law.

The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.

In considering your application for employment, citizenM may verify the information set forth on this application and obtain additional information related to your background. Upon employment, employees of citizenM may be required to have their picture taken or to provide citizenM with a picture of themselves.

citizenM offers reasonable accommodations in the hiring and employment process for individuals with disabilities. Reasonable accommodations are changes in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on citizenM. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

Your application will be active for 60 days. If you are not hired during that time but wish to continue to be considered for available positions, you must complete a new application.