CRO-Customer Contracts Associate, Biostatistics & Consulting

Job Title: Customer Contracts Associate, Biostatistics & Consulting

Department: CRO / BiostatisticsOperations Support

Reports To: Alicia McLoughlin

FLSA Status: Exempt

RESPONSIBILITIES include the following. Other duties may be assigned. Employee performs all, part, and/or any combination of the duties listed below.

• Be the contracting point of contact and represent Department in customer relationships
• Negotiate scope of work and contracts with customers per biostatistics division projects and consulting services
• Develop and contract customer change orders as needed throughout biostatistics and consulting projects
• Track open and pending biostatistics and consulting contracts, change orders budgets, including financial projections
• Liaise with customers and internal project team
• Coordinate biostatistics contract management activities and processes
• Suggest biostatistics contract management processes, policies, and methods
• Amend, renew, and close out customer contracts
• Maintain internal customer / project archiving and documentation
• Update contract terms of existing customers
• Support monthly and project end project budget reconciliations
• Liaise with Company Business Development team to estimate adequate biostatistics scope of work for RFPs
• Draft, negotiate, and finalize contracts and amendments for various awarded biostatistics projects
• Draft, negotiate, and finalize budgets and amendments for various awarded biostatistics projects in coordination with the Controller and Business Development team
• Communicate and work effectively and professionally via email and phone; capable of problem solving and de-escalating as necessary
• Review and negotiate legal terms in consultation with the Controller
• Establish master service agreements, as necessary
• Develop and negotiate rate cards for MSAs, as necessary
• Support CRO Vendor Contracts Manager as needed

QUALIFICATIONS

• Previous work experience with drafting, reviewing, and negotiating legal terms
• Previous work experience executing contracts and document signatures
• Previous work experience with customers/third parties
• Previous work experience with creating and defending budgets

EDUCATION and/or EXPERIENCE

• Bachelor's degree in business and 10+ years of clinical contracting and budgeting experience
• Paralegal strongly preferred
• Biostatistics or CRO experience preferred

SKILLS and/or ABILITIES

• Strong analytical skills and ability to extrapolate budget calculations
• Strong negotiation skills
• Excellent time management and organizational skills
• Excellent communication and interpersonal skills
• Detail oriented and ability to QC/find errors
• Quick decision making and problem-solving skills
• Ability to set timelines and adhere to turnaround times
• Ability to offer improved customer service