DIRECTOR, PATIENT FINANCIAL SERVICES

UW Medicine's Patient Financial Services - Enterprise Revenue Cycle has an outstanding opportunity for a Director

WORK SCHEDULE

100%FTE

Day Shift

POSITION HIGHLIGHTS

Directly reports to the Senior Director of Patient Financial Services (PFS)

Lead a team that serves the entirety of UW Medicine

Deliver outstanding customer service to our patients and enhance their overall experience

DEPARTMENT DESCRIPTION

The Enterprise Revenue Cycle department is responsible for the technical components in Hospital Billing across UW Medicine. The successful incumbent will focus on Patients are First while securing timely collection of UW Medicine Accounts Receivables. Annual net revenue from PFS efforts exceed $3 billion a year. This cash allows the medical centers to fund operations and achieve the capital and strategic initiatives that are required for continued growth and financial viability.

JOB RESPONSIBILITIES

Ensure staff meets performance standards and internalizes Patient First Goals

Ensure consistent communication and coordinates problem solving among Revenue department (Patient Financial Access Services, Enterprise Records

Healthcare Information, and Revenue Integrity), Compliance, IT, Finance and Reimbursement staff

Develop and mentor direct reports and team members to increased levels of performance and professional growth and leads by example in all areas

Assure education regarding regulatory standards for all areas of responsibility. Monitor performance of all functions for compliance with Federal and State requirements

Respond to and investigate issues and compliance concerns reported by internal personnel, in partnership with the Compliance Office

Oversee the development of business and workflow requirements, future state workflows, workflow reengineering

Work with and be able to influence change among a multi-disciplinary group involved in patient experience management, including clinical and financial

staff at multiple facilities

Seek out products and system improvements, and best practices that promote efficiency and standardization across the system

Identify needs and develop policies and procedures across facilities and disciplines

Sustain and establish new, Patient Financial Services related metrics to achieve best practices in performance

Propose, oversee, and manage departmental budgets for all areas

Budget accountability generally ranges from $5 - $25M in a director role

REQUIREMENTS

Bachelor's Degree (BA or BS) in business, finance healthcare, or a related field. Equivalent experience may substitute for degree requirement

Six to eight years of progressive healthcare revenue cycle experience in a Patient Financial Services role, complex academic, research, healthcare or governmental setting

Proven track record of holding payers accountable for timely and compliant payment for services including successful escalation of payer issues to

regulatory or governing entities

Understands financial management and health care reporting. Very strong analytical skills and strong working knowledge of Epic workflow and reporting

Possesses a working knowledge of various payment and coding systems, particularly the Outpatient Prospective Payment System (OPPS), Medicaid APG

Grouper, HCPCS and CPT-4 coding schemas

Possesses a working knowledge of the UB-04, MA claim form, and the Claim Form-1500

Knowledge of medical terminology

Excellent project management, problem solving and analytical skills

Detail-oriented and independently motivated

Demonstrates knowledge and proficiency of standard MS Office tool set

ABOUT UW MEDICINE - WHERE YOUR IMPACT GOES FURTHER

UW Medicine is Washington's only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine's mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Become part of our team. Join our mission to make life healthier for everyone in our community.

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu.

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.