Technical Program Manager

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Company: Exacta Systems

Location: Richmond, VA 23223

Description:

Key Responsibilities

Collaborate with other department teams to implement system builds and new software.
Develop and implement integration plans, including schedules, testing strategies, and risk assessments
Lead weekly implementation and planning calls with customer and internal specialists.
Provide technical support and training for new customer implementations.
Travel as needed for project planning and project implementation including providing hands-on management for customer implementations.
Ensure compliance standards and regulations in new projects.
Lead and coordinate cross-functional projects.
Maintain clear communication with stakeholders and team members.
Maintain project documentation and ensure deadlines are met.
Address and resolve project issues promptly.
Provide regular project status updates and reports.
Coordinate triage for medium and high severity field issues by collecting and distributing facts and coordinating cross-functional resolution team that may include customer and third party partners
Ownership for hardware purchasing and equipment inventory
Take ownership of the technical platform, ensuring its performance, scalability, and alignment with project goals.
Drive improvements in project execution and processes, identifying opportunities for greater efficiency and innovation.
Become a knowledgeable advocate for the system, providing support and guidance during troubleshooting calls.

Required Qualifications

Bachelor's degree or certification in technical field or related work experience.
Minimum of 5 years of experience in a technical systems administrator role.
Demonstrated expertise in technical skills, including networking, and administration of Windows/Linux systems and software.
Strong understanding of the gaming industry and market dynamics.
Excellent communication, organization, and presentation skills.