General Manager

GENERAL OVERVIEW:

At Remedy Place, the world's first social wellness club, we offer industry-leading self-care experiences through a luxury hospitality lens. From offering date night alternatives in the sauna to IV suites made for working and multitasking, our clubs are pioneering a new wave of social self-care. Our mission is to help people feel better than ever-all in an elevated environment designed to enhance their health and their social lives.

The GM works closely with the VP, Club Operations, and cross-functional teams (Marketing, Membership, Finance, Operations, and Events) to develop and execute business strategies that optimize member satisfaction, revenue growth, and team culture.

At Remedy Place, every leader is first and foremost a team player, dedicated to elevating guest and member experiences while fostering a culture of operational excellence and accountability.

ESSENTIAL RESPONSIBILITIES

Leadership + Team Development

• Provide strong leadership and mentorship to club staff, fostering a collaborative, high-performance culture aligned with Remedy Place values.
• Set clear expectations for luxury hospitality standards, ensuring all team members embody the Remedy Place ethos.
• Oversee the hiring, onboarding, and ongoing training of club team members, ensuring a seamless guest experience.
• Conduct monthly one-on-ones and team meetings, ensuring consistent coaching, performance feedback, and accountability.
• Partner with the People team on team development, retention strategies, and conflict resolution.
• Lead conflict resolution and complex guest/member situations with professionalism, aligning solutions with company values.
• Serve as the bridge between club operations and corporate teams, ensuring strong cross-functional communication.

Revenue Management + Business Strategy

• Work closely with the VP, Club Operations to develop and implement club revenue goals and initiatives.
• Monitor monthly P&L performance, ensuring financial objectives are met while maintaining the luxury guest experience.
• Oversee membership sales performance and retention targets, driving initiatives that maximize revenue.
• Identify and implement cost-efficiency strategies without compromising guest or member experience.
• Ensure outstanding balances and unpaid invoices remain at a minimum by enforcing strong financial processes.

Operations + Club Management

• Ensure the club operates seamlessly and efficiently while maintaining a luxury hospitality standard across all areas.
• Oversee daily club operations, ensuring cleanliness, organization, and proper upkeep of equipment, amenities, and inventory.
• Maintain compliance with local, state, and federal labor laws, ensuring team members adhere to policies regarding shifts, breaks, and compliance requirements.
• Oversee scheduling and payroll to ensure proper staffing levels, operational efficiency, and adherence to labor budgets.
• Ensure that membership systems, digital platforms, and club tech are functioning correctly and troubleshoot issues proactively.

Membership Growth + Retention Strategy

• Oversee membership acquisition and retention efforts, ensuring a strong pipeline of engaged members.
• Oversee the AGM/Membership Manager in leading club tours, onboarding new members, and ensuring a seamless membership experience.
• Foster strong relationships with members, ensuring feedback is captured and used to enhance experiences.
• Collaborate with the Director of Membership, Events + Partnerships to develop and execute strategic initiatives to drive engagement and retention.
• Analyze membership performance data, identifying opportunities for improvement and growth.

Events, Community + Brand Alignment

• Oversee the planning, execution, and success of club events, workshops, and activations, ensuring alignment with the Remedy Place ethos.
• Collaborate with Marketing and Events teams to build strategic partnerships and enhance club engagement.
• Ensure cross-functional collaboration between Membership, Operations, Events, and Marketing to optimize member engagement.
• Identify opportunities to enhance the Remedy Place brand presence through events, partnerships, and experiences.

QUALIFICATIONS + SKILLS

• 4+ years of management experience in high-end hospitality, wellness, or luxury lifestyle environments.
• Strong leadership skills with a passion for mentoring and developing high-performing teams.
• Exceptional communication and interpersonal skills, with the ability to build relationships with guests, team members, and leadership.
• Proven track record of driving membership sales and revenue growth in a luxury or wellness setting.
• Highly organized, detail-oriented, and solutions-driven, with strong problem-solving abilities.
• Ability to manage complex operations, ensuring efficiency and adherence to brand standards.
• Tech-savvy, with experience using membership platforms, CRM systems, and digital scheduling tools.
• Flexible schedule-ability to work evenings, weekends, and holidays as needed.
• Ability to thrive in a fast-paced environment, maintaining poise and professionalism at all times.

PHYSICAL DEMANDS + WORK ENVIRONMENT

• Ability to stand and walk for extended periods.
• Comfortable going up and down stairs throughout the club.
• Ability to use a laptop and phone for administrative work.
• Must be able to lift up to 50 lbs as needed.
• Ability to bend, kneel, and squat to assist in guest experiences.
• Ability to read equipment dials and guest booking platform
• Scheduling flexibility including weekend, evenings, holiday availability to support business needs.

WHY JOIN REMEDY PLACE?

• Be part of a passionate team values excellence, wellness, and connection.
• Work in an environment where personal growth and collaboration thrive.
• Competitive salary and discretionary bonus plan.
• Medical, Vision, Dental, EAP for Full-time employees.
• Partial employer contribution to dependent benefits for Full-time employees.
• 401K.
• Employee Club Membership.

If you are a passionate leader with a love for wellness, hospitality, and luxury experiences, we invite you to join our journey in redefining self-care.

*This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the company.

Remedy Place is an equal opportunity employer. All applicants will be considered for employment without regard to race, religious creed (including religious dress and grooming practices), color, national origin (including language use and possession of a driver's license issued to persons unable to prove their presence in the United States is authorized under federal law), ancestry, physical disability, mental disability, medical condition, genetic information, registered domestic partner status, marital status, sex (including pregnancy), sexual orientation, gender, gender identity (including transgender identification), gender expression, age for individuals over forty years of age, military and veteran status of any person, or any other consideration made unlawful by federal, state, or local laws ("protected characteristics").

The pay range for this role is:

120,000 - 140,000 USD per year (United States)