Human Resource Client Services Manager
Apply NowCompany: Flores Financial Services Inc
Location: Santee, CA 92071
Description:
Title: HR Manager
Reports to: Director of HR Services
Status: Salaried - Exempt
Salary Range: $70,051.87 - $94,776.06 (aligned with company's pay band structure)
Summary Description
The HR Services Manager is responsible for overseeing HR service delivery, managing internal HR staff, and ensuring client satisfaction across the HRS department. This role combines leadership, strategic HR planning, and day-to-day operational management to support clients' HR needs. The HR Services Manager ensures compliance with employment law and contributes to the development and improvement of HR services.
Key Responsibilities
Client Relationship Management
Serve as the primary HR contact for assigned clients, ensuring all HR services are delivered effectively and efficiently. Consult with clients on HR-related matters, including compliance, employee relations, and benefits administration. Conduct regular client check-ins and satisfaction reviews, resolve issues and providing solutions proactively. Collaborate with other departments when necessary to ensure smooth HR procedures.
Service Delivery & Operations
Oversee HR services such as onboarding, payroll, employee relations, and benefits administration.
Handle employee relations issues, including grievances, disciplinary actions, and performance management. Advise clients on HR best practices to maintain positive employee engagement. Ensure HR processes are compliant with legal standards and company policies. Manage the integration of HRIS systems and payroll platforms, ensuring accurate and timely data entry.
Team Leadership & Management
Lead, mentor, and develop HR team members, assign tasks, conduct performance reviews, and set development goals. Ensure the team meets client service-level agreements (SLAs) and maintains high-quality service standards. Provide training and guidance on new policies and procedures, ensuring the team is up to date on HR best practices.
Compliance & Risk Management
Stay informed on changes in federal, state, and local labor laws to ensure client compliance. Ensure client HR processes comply with all federal, state, and local employment laws. Implement and manage HR compliance processes for clients, including audits and employee record-keeping. Address any potential compliance risks and proactively resolve issues.
Process Improvement & Strategy
Identify opportunities to improve HR service delivery and streamline operations. Lead or participate in HR projects aimed at enhancing client satisfaction and operational efficiency. Collaborate with senior leadership to align HR strategies with company goals.
Training & Client Support
Conduct training sessions on HR policies, employee relations, and compliance for both clients and internal HRS staff. Develop and deliver training on HR policies and procedures. Assist with onboarding/offboarding clients to ensure smooth integration into HR services. Provide ongoing support and guidance to clients on HR best practices.
Qualifications
Education
Experience
Skills & Competencies
Work Environment
This position operates in a professional office environment and requires regular use of standard office equipment such as computers, phones, and copy machines. Some travel to client sites may be required.
Physical Requirements
Must be able to sit for extended periods and work on a computer. Occasional lifting of up to 15 pounds may be necessary.
Benefits
Comprehensive benefits package including medical, dental, vision, 401(k), paid time off, and opportunities for professional development.
Equal Employment Opportunity
FLORES is committed to providing equal employment opportunities to all employees and applicants, regardless of race, color, religion, sex, national origin, age, disability, or any other legally protected status.
Important Disclaimer Notice - The job duties, elements, responsibilities, skills, functions, experience, education factors, and the requirements and conditions listed in this job description are representative only and are not exhaustive of the tasks that an employee may be required to perform. The Employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business or the work environment change.
Reports to: Director of HR Services
Status: Salaried - Exempt
Salary Range: $70,051.87 - $94,776.06 (aligned with company's pay band structure)
Summary Description
The HR Services Manager is responsible for overseeing HR service delivery, managing internal HR staff, and ensuring client satisfaction across the HRS department. This role combines leadership, strategic HR planning, and day-to-day operational management to support clients' HR needs. The HR Services Manager ensures compliance with employment law and contributes to the development and improvement of HR services.
Key Responsibilities
Client Relationship Management
Serve as the primary HR contact for assigned clients, ensuring all HR services are delivered effectively and efficiently. Consult with clients on HR-related matters, including compliance, employee relations, and benefits administration. Conduct regular client check-ins and satisfaction reviews, resolve issues and providing solutions proactively. Collaborate with other departments when necessary to ensure smooth HR procedures.
Service Delivery & Operations
Oversee HR services such as onboarding, payroll, employee relations, and benefits administration.
Handle employee relations issues, including grievances, disciplinary actions, and performance management. Advise clients on HR best practices to maintain positive employee engagement. Ensure HR processes are compliant with legal standards and company policies. Manage the integration of HRIS systems and payroll platforms, ensuring accurate and timely data entry.
Team Leadership & Management
Lead, mentor, and develop HR team members, assign tasks, conduct performance reviews, and set development goals. Ensure the team meets client service-level agreements (SLAs) and maintains high-quality service standards. Provide training and guidance on new policies and procedures, ensuring the team is up to date on HR best practices.
Compliance & Risk Management
Stay informed on changes in federal, state, and local labor laws to ensure client compliance. Ensure client HR processes comply with all federal, state, and local employment laws. Implement and manage HR compliance processes for clients, including audits and employee record-keeping. Address any potential compliance risks and proactively resolve issues.
Process Improvement & Strategy
Identify opportunities to improve HR service delivery and streamline operations. Lead or participate in HR projects aimed at enhancing client satisfaction and operational efficiency. Collaborate with senior leadership to align HR strategies with company goals.
Training & Client Support
Conduct training sessions on HR policies, employee relations, and compliance for both clients and internal HRS staff. Develop and deliver training on HR policies and procedures. Assist with onboarding/offboarding clients to ensure smooth integration into HR services. Provide ongoing support and guidance to clients on HR best practices.
Qualifications
Education
- Bachelor's degree in Human Resources, Business Administration, or a related field required.
- HR certification (PHR, PHRca, SPHR, SHRM-CP, AWI-CH, or SHRM-SCP) is a plus.
Experience
- 5+ years of progressive HR experience, with at least 2 years in a client services or management role.
- Strong knowledge of both Federal and State employment laws.
- Strong knowledge with HRIS and payroll systems.
Skills & Competencies
- Strong problem-solving and conflict resolution skills
- Excellent written and verbal communication and professional customer service skills
- Ability to manage multiple clients, work independently and prioritize effectively
- Excellent attention to detail and analytical skills required
- Knowledge of Federal, State and local employment laws
- Basic knowledge of HIPAA, COBRA, ERISA, CalSavers, IRC Section 125 and Health Care Reform
- Proficiency in Microsoft Word Suite. (e.g., Word, PowerPoint, Excel. TEAMs)
- Ability to follow professional appearance and dress code guidelines
- Leadership and mentoring experience
Work Environment
This position operates in a professional office environment and requires regular use of standard office equipment such as computers, phones, and copy machines. Some travel to client sites may be required.
Physical Requirements
Must be able to sit for extended periods and work on a computer. Occasional lifting of up to 15 pounds may be necessary.
Benefits
Comprehensive benefits package including medical, dental, vision, 401(k), paid time off, and opportunities for professional development.
Equal Employment Opportunity
FLORES is committed to providing equal employment opportunities to all employees and applicants, regardless of race, color, religion, sex, national origin, age, disability, or any other legally protected status.
Important Disclaimer Notice - The job duties, elements, responsibilities, skills, functions, experience, education factors, and the requirements and conditions listed in this job description are representative only and are not exhaustive of the tasks that an employee may be required to perform. The Employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business or the work environment change.