Senior Luxury Travel Advisor

Marchay is a curated, membership-based travel service and community for some of the world's most sophisticated travelers. Recognized by leading publications as a premier luxury travel service, Marchay provides a complete, high-touch solution for managing members' high-end travel needs. A key benefit of membership is dedicated, unbiased service from a highly experienced travel team. Marchay offers unlimited, bespoke trip planning and execution, access to pre-vetted private homes and villas, and preferred partner benefits at over 1,200 luxury hotels worldwide.

Role Description

As a Senior Travel Advisor, you will lead a team of Travel Advisors while managing high-touch client relationships and overseeing the execution of complex luxury travel arrangements. This role requires exceptional client relations paired with meticulous execution of detailed travel planning - deep industry expertise, strategic problem-solving, and strong leadership skills - acting as a mentor, problem-solver, and trusted resource for both clients and team members. Please note that this is not an entry-level role and significant previous travel advisor experience is required.

Requirements

RESPONSIBILITIES:

• Team Thinking: Spearhead your team's research on destinations, activities, dining experiences, etc.
• Execution & Planning: Handle execution of all trip booking details from hotels to transfers to reservations and more and build detailed and comprehensive travel itineraries
• Maintaining Relationships: Work directly with hotels, villa suppliers, DMCs and local fixers globally
• Passion for Travel: Tap your love for travel; provide targeted travel intelligence and advice tailored to each specific member's needs
• Proactivity & Creativity: Seek out solutions off the books when needed
• Team Leadership & Mentorship: Guide and mentor Travel Advisors, ensuring excellence in execution and service
• Member Relationship Management: Maintain and deepen relationships with an exceptional group of high-end travelers as your clients, acting as their trusted travel expert
• Crisis Management & Problem Solving: Step in for high-stakes situations, handling escalations and resolving emergencies with confidence
• Strategic Oversight: Seamlessly integrate into any trip planning scenario, providing expertise across teams when needed
• Process & Service Enhancement: Contribute to Marchay's ongoing evolution by optimizing service offerings and internal processes

REQUIREMENTS:

• Location: While this role is remote, you are based in North America and are willing to work Eastern Time Zone hours
• Industry Leader: Minimum 4+ years in luxury travel planning, with experience managing clients and teams
• Highly Strategic: Capable of handling 50-60 trips at once, prioritizing efficiently while maintaining quality
• Tech Savvy: Experience with industry tools, such as Sabre GDS, Axus for itinerary-building, and Salesforce as a CRM
• Product Knowledge: You have excellent taste and deep industry knowledge. You understand the nuances (e.g., the difference between the Connaught and the Berkeley in London)
• Mentor & Coach: Adept at guiding Travel Advisors, fostering their growth and independence
• Problem-Solver: Comfortable navigating complex, high-pressure scenarios and handling escalations with ease
• Resourceful & Proactive: Able to quickly adapt to changes, step into new trip planning scenarios, and provide seamless support

Benefits

• Competitive Compensation: Annual salary with a performance-based annual bonus
• Comprehensive Benefits: Fully-covered medical, dental, and vision insurance
• 401K Plan: Secure your financial future with our retirement savings program
• Leadership & Career Growth: Lead an elite team and contribute to shaping the future of luxury travel