Senior Operations Analyst

This team is highly collaborative and prefers someone local to the Nashville, TN area.

Introduction

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Senior Operations Analyst with Parallon you can be a part of an organization that is devoted to giving back!

Benefits

Parallon, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more
• Consumer discounts through Abenity and Consumer Discounts
• Retirement readiness, rollover assistance services and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the Parallon family! We will give you the tools and resources you need to succeed in our organization. We are looking for an enthusiastic Senior Operations Analyst to help us reach our goals. Unlock your potential!

Job Summary and Qualifications

The Senior Operations Analyst designs, develops and implements process improvement solutions for the Payer Engagement Hub in conjunction with Parallon Revenue Cycle departments through the use of business analytics methodologies. The candidate, in collaboration with other members of the Revenue Cycle Strategic Business Services team, develops business cases, designs proof of concepts solutions and makes recommendations to improve revenue cycle processes including but not limited to denials and discrepancy management. He/she also interprets, designs and develops analyses to solve complex operational, financial and/or accounting problems. The Senior Revenue Cycle Operations Analyst will work with the management and IT to incorporate findings into process improvement initiatives, workflow enhancements and training opportunities

What you will do in this role:

• Provide Payer Engagement Hub leadership analytical support to help identify, quantify, determine root causes for and recommend effective remedial strategies relative to contracted payer payment issues arising from contract language, payment methodologies, HCA's operational practices and payer behaviors in order to reduce denials, underpayments and other payment discrepancies.
• Strong understanding of Parallon revenue cycle operations, including business processes, tools, and technologies
• Ability to identify Revenue Cycle process improvement opportunities and implements solutions to improve effectiveness and efficiencies of revenue cycle operations and decision-making process
• Collaborates professionally with all internal and external business partners
• Communicates regularly with Shared Service Center and other field executives to ensure smooth data collection and reporting processes
• Stays focused and proactively prioritizes initiatives; determines tasks and resources, and schedules with ability to multi-task
• Independent, innovative, creative, self-managing individual with the ability to succeed with general directions
• Exhibits strong teamwork and leadership skills and provides mentorship to more junior team members
• Exhibits technical aptitude and advanced experience with different analytics tools
• Can resolve simple, moderate and complex issues without assistance
• Participate in departmental training and professional development opportunities when available
• Minimal travel may be required
• Promotes efficiency and repeatability of reporting and analytical tasks, including documentation and automation as appropriate
• Exhibits technical aptitude and advanced experience with data tools, such as Essbase, SQL, Tableau, and Microstrategy Visual Insight

What qualifications you will need:

• Bachelor's Degree required. Master's Degree preferred.
• 5 years of relevant experience.
• Strong healthcare background/experience preferred. Experience using Teradata (EDW SQL), Essbase, Microstrategy, Tableau, Concuity, and Parallon Web Tools.
• Expert knowledge of Microsoft Office.
• Demonstrated analytical skills and excellent computer skills with demonstrated spreadsheet and database expertise.
• Knowledge of Revenue Cycle business processes; excellent oral and written communication skills in individual and group setting; successful performance requires a high level of teamwork and collaboration across Parallon Business Performance Group and ability to work within a matrix leadership structure.

Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
Be a part of an organization that invests in you! We are reviewing applications for our Senior Operations Analyst opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.