Sr. Manager, Collision Repair Network Performance Manager
Apply NowCompany: Lucid Motors
Location: Southfield, MI 48076
Description:
Leading the future in luxury electric and mobility
At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.
We plan to lead in this new era of luxury electric by returning to the fundamentals of great design - where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.
Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we're providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.
We are seeking a highly motivated Collision Repair Program Network Performance Manager to lead the operational performance, quality assurance, and efficiency of the Lucid Approved Body Repair network. This role is laser-focused on driving measurable improvements in body shop throughput, repair quality, adherence to Lucid repair methodologies, and overall customer satisfaction (CSI) scores and key performance indicators (KPIs).
The ideal candidate will be a strong leader and problem solver who can engage with collision centers, insurance adjusters, and internal OEM teams to eliminate inefficiencies, improve cycle times, and ensure 100% adherence to OEM standards. You will hold network shops accountable for performance improvement, escalate non-compliance issues, and implement strategic initiatives to enhance operational effectiveness, repair quality, and shop productivity.
Key Responsibilities:
Performance Optimization & KPI Management:
Quality Assurance & Compliance:
Stakeholder Management & Conflict Resolution:
Data Analytics & Reporting:
Training & Continuous Improvement:
Qualifications:
If you are an automotive operational performance expert with a passion for improving body shop efficiency, enforcing OEM repair quality, and managing high-performing collision repair networks, we invite you to apply and drive excellence in and become a key driver of excellence for the Lucid Body Repair Program
At Lucid, we don't just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.
By Submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice. If you are a California resident, please refer to our California Candidate Privacy Notice.
To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to our careers alias or other Lucid Motors employees. Lucid Motors is not responsible for any fees related to unsolicited resumes.
At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.
We plan to lead in this new era of luxury electric by returning to the fundamentals of great design - where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.
Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we're providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.
We are seeking a highly motivated Collision Repair Program Network Performance Manager to lead the operational performance, quality assurance, and efficiency of the Lucid Approved Body Repair network. This role is laser-focused on driving measurable improvements in body shop throughput, repair quality, adherence to Lucid repair methodologies, and overall customer satisfaction (CSI) scores and key performance indicators (KPIs).
The ideal candidate will be a strong leader and problem solver who can engage with collision centers, insurance adjusters, and internal OEM teams to eliminate inefficiencies, improve cycle times, and ensure 100% adherence to OEM standards. You will hold network shops accountable for performance improvement, escalate non-compliance issues, and implement strategic initiatives to enhance operational effectiveness, repair quality, and shop productivity.
Key Responsibilities:
Performance Optimization & KPI Management:
- Aggressively drive performance improvements in cycle time, first-time repair quality, and CSI scores across the Lucid Approved Body Repair network.
- Monitor, analyze, and enforce KPI targets, ensuring shops meet or exceed expectations for key-to-key time, quality, and adherence to OEM repair standards.
- Implement best practices for operational efficiency across the network, reducing rework rates and increasing shop throughput.
- Hold underperforming repair centers accountable, developing and enforcing corrective action plans to meet OEM standards.
- Trouble shoot low performing body shops to determine workable performance improvement plans.
Quality Assurance & Compliance:
- Conduct rigorous audits and inspections of certified repair centers to ensure strict adherence to Lucid repair methodologies, parts usage, and program operating standards.
- Identify and resolve quality or compliance deficiencies, working closely with repair centers to implement corrective measures.
Stakeholder Management & Conflict Resolution:
- Act as the primary liaison between collision centers, insurance adjusters, and internal OEM teams to ensure repair estimates align with Lucid procedures and eliminate unnecessary costs or deviations.
- Enforce Lucid-approved repair standards, pushing back against insurance companies attempting to influence repairs outside of OEM guidelines.
- Resolve disputes between shops and insurers, ensuring repairs meet both operational efficiency targets and Lucid quality requirements.
Data Analytics & Reporting:
- Work with the Body Repair Network Operations manager to maintain and analyze comprehensive performance reports to identify trends, gaps, and opportunities for improvement across the network.
- Utilize data-driven decision-making to continuously refine program strategies and elevate network-wide performance.
Training & Continuous Improvement:
- Work with the Lucid Body Repair and Service training teams to identify training requirements and the Service and Body Repair Operations teams to continuously improve operational best practices, and performance metrics.
- Work with the Lucid body repair and Service technical teams to identify new repair techniques from network feedback
Qualifications:
- 10 + years of experience in collision repair program management, operational performance improvement, or auto body shop network oversight.
- Deep understanding of OEM collision repair standards, collision repair process flow, and performance KPIs. OEM-certified program experience is a bonus.
- Proven experience optimizing repair network efficiency, driving throughput improvements, and enforcing compliance standards.
- Strong analytical skills with expertise in data analysis, KPI tracking, and process optimization.
- Hands-on experience with body repair shop operations, estimating, insurance negotiations, and dispute resolution.
- Service Center Operations experience
- Excellent leadership, communication, and problem-solving skills with the ability to drive accountability and performance improvement.
- Ability to travel as needed to conduct site visits, performance evaluations, and network audits.
If you are an automotive operational performance expert with a passion for improving body shop efficiency, enforcing OEM repair quality, and managing high-performing collision repair networks, we invite you to apply and drive excellence in and become a key driver of excellence for the Lucid Body Repair Program
At Lucid, we don't just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.
By Submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice. If you are a California resident, please refer to our California Candidate Privacy Notice.
To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to our careers alias or other Lucid Motors employees. Lucid Motors is not responsible for any fees related to unsolicited resumes.