4LS/NPI Senior Support Engineer
Apply NowCompany: Nokia
Location: Ottawa, ON K1A 0A5
Description:
Job Description
As 4th Level Senior Support Engineer for NCOM, you have proven track record on developing technical solutions within teams. You have solid people centric mindset and minimum 5 years of experience. You have solid understanding of all support processes (ITIL). Having thorough understanding of cloud native software development as well as Day 1/2 operations, you feel equally comfortable supporting new software to automate administrative tasks and frameworks to simplify application operations as well as Technical support, deployment strategy and test automation tool chains for complex, cloud native distributed systems built on top of open-source technologies.
You will work with enterprise and technical support teams L1->L4 as well as business owners and customers on operational requirements, technical support and help our R&D teams come up with a detailed operational requirement that fulfills both the functional and non-functional requirements, quality standards, and legal criteria. As NCOM (Nokia Cloud Operations Manager) Specialist you are directly engaging customer projects, managing customer projects and give development help towards NCOM R&D.
Responsibilities
As part of our team, you will be participating/working with:
Qualifications
About Us
Come create the technology that helps the world act together
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work
What we offer
Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
Nokia is committed to inclusion and is an equal opportunity employer
Nokia has received the following recognitions for its commitment to inclusion & equality:
At Nokia, we act inclusively and respect the uniqueness of people. Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
Join us and be part of a company where you will feel included and empowered to succeed.
Additional Information
US/Canada Nokia Offers a comprehensive benefits package that includes but is not limited to:
The above benefits exclude students.
Disclaimer for US/Canada
Nokia Maintains broad annual base salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, and with consideration to internal peer equity.(Check the salary ranges in the job info section for this role)
All North America job posts will post for a minimum of 7 calendar days and up to 180 days or until candidate/s identified.
About the Team
As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.
As 4th Level Senior Support Engineer for NCOM, you have proven track record on developing technical solutions within teams. You have solid people centric mindset and minimum 5 years of experience. You have solid understanding of all support processes (ITIL). Having thorough understanding of cloud native software development as well as Day 1/2 operations, you feel equally comfortable supporting new software to automate administrative tasks and frameworks to simplify application operations as well as Technical support, deployment strategy and test automation tool chains for complex, cloud native distributed systems built on top of open-source technologies.
You will work with enterprise and technical support teams L1->L4 as well as business owners and customers on operational requirements, technical support and help our R&D teams come up with a detailed operational requirement that fulfills both the functional and non-functional requirements, quality standards, and legal criteria. As NCOM (Nokia Cloud Operations Manager) Specialist you are directly engaging customer projects, managing customer projects and give development help towards NCOM R&D.
Responsibilities
As part of our team, you will be participating/working with:
- Support Processes
- Support in dimensioning
- Support in optimizing, training/coaching
- Deployment and upgrade automation
- Verification, including performance and security testing, test automation
- Participating in troubleshooting, maintenance and internal tool development for Ops.
- Ticket handling (L4)
- 24/7 ROTA engineering
- Deployment support
- Lab maintenance
- Fixing upstream
- Implementing platform services
- Observability, Serviceability
- Big data processing, streaming & storage solutions
- Constantly improving the product and keeping up the best possible quality. Sharing ideas and coaching other team members on your special area.
- Following and actively sharing the latest technological trends, innovations and news.
- Building Operability/Observability concepts from scratch, making design decisions and contributing to Operations on your area.
- Documenting concept on adequate level in order to co-operate with colleagues and in order to enable end-users of the product
Qualifications
- At least 5+ years of experience in understanding complex distributed systems and/or system software
- Knowledge about NCOM or other relevant telco cloud automation products and you are able to start customer engagements after short ramp-up period
- Experience also in Ops side of DevOps, preferably in SaaS and CaaS environments and applications is a benefit
- Attention to detail and preference to automate repetitive tasks instead of running them manually
- Solid understanding of computer networking: TCP/IP, DNS, TLS handshakes, termination & certificate authentication, higher level protocols like HTTP, WebSockets and gRPC, VPN, SOCKS and HTTP proxies
- Experience in leveraging cloud-based managed services is a benefit
- Good understanding of virtualization platforms used in private cloud and/or modern server hardware
- Familiarity with container technologies such as Docker and Kubernetes, IAC and IT automation tools & associated DevOps toolchains.
- Experience in using open-source solutions, a track record of open-source contributions is highly valued
- Observability, Serviceability, Operability topics are daily topics for you and understanding "Golden signals" in this area is no-brainer for you
- Structured approach, capability to contribute hands-on when needed, and excellent communications skills
- Support in troubleshooting and performance optimization of analytics workloads.
- Enhancing deployment and upgrade automation of services in own area.
- Fluent in spoken and written English is a must. Most importantly you have the genuine drive and desire to work with cutting edge technologies to deliver a superior experience to our customers.
About Us
Come create the technology that helps the world act together
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work
What we offer
Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
Nokia is committed to inclusion and is an equal opportunity employer
Nokia has received the following recognitions for its commitment to inclusion & equality:
- One of the World's Most Ethical Companies by Ethisphere
- Gender-Equality Index by Bloomberg
- Workplace Pride Global Benchmark
At Nokia, we act inclusively and respect the uniqueness of people. Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
Join us and be part of a company where you will feel included and empowered to succeed.
Additional Information
US/Canada Nokia Offers a comprehensive benefits package that includes but is not limited to:
- Corporate Retirement Savings Plan
- Health and dental benefits
- Short-term disability, and long-term disability
- Life insurance, and AD&D - Company paid 2x base pay
- Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
- Paid time off for holidays and Vacation
- Employee Stock Purchase Plan
- Tuition Assistance Plan
- Adoption assistance
- Employee Assistance Program/Work Life Resource Program
The above benefits exclude students.
Disclaimer for US/Canada
Nokia Maintains broad annual base salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, and with consideration to internal peer equity.(Check the salary ranges in the job info section for this role)
All North America job posts will post for a minimum of 7 calendar days and up to 180 days or until candidate/s identified.
About the Team
As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.