Business Information Systems Engineer

Salary : $121,451.20 - $146,848.00 Annually
Location : San Rafael, CA
Job Type: Regular, Full-Time
Job Number: PS101899
Division: District Division
Opening Date: 03/14/2025
Closing Date: Continuous
Opening(s): 1
Selection Process: The District will invite ONLY those candidates whose qualifications MOST CLOSELY MATCH the position requirements to continue in the selection process. The Selection Process for this position may include: Skills Assessment; Oral Panel Interview; Department interview for final candidates; and Background, Employment and Security Investigation (post offer of employment).

Position Summary
Under the general direction of the Senior Information Systems Manager, this position provides system support during implementation and ongoing support after implementation including report writing, configuration, routine inquiries and user support for the District's various enterprise technology systems including UKG Pro Workforce Management Time & Attendance and Central Square Technologies Finance Enterprise. The Business Information Systems Engineer works with end-users, vendors, and members of the Information Systems Department to identify, analyze, and resolve systems issues and provide maximum capability and satisfaction to users.
Applicants must apply online and submit the following documents at the time of application:
1. GGBHTD Online Employment Application2. Resume (Scan and attach as PDF to your online application)
3. Written Statement - Applicants who do not possess a degree should attach a statement supporting recent qualifying experience (Scan and attach as PDF to your online application)

Application Review Dates:

• 1st Review Date: April 6, 2025
• 2nd Review Date: May 4, 2025

Essential Responsibilities

• Serves as a technical lead of the enterprise application
• Focused on delivering excellent customer service
• Adhere to incident, problem, change management, and other Information Systems best practices
• Plan, organize, direct and coordinate the ongoing automation and usage of the district-wide application systems
• Develop and maintain user and technical knowledge of application systems
• Serve as the liaison between application system users, vendor provided help desk as well as the Information Systems Department
• Plan, co-ordinate and test system upgrades
• Fulfill users various data mining requests
• Support the various large interface integrations between the application systems and fixing data problems that occur in these interfaces
• Develop and provide user training for all modules of the systems
• Writes user documentation, provides user information, procedures, and training materials in a variety of formats as needed
• Develops a knowledge base of problem symptoms and solutions to improve the timeliness of problem resolution
• Identify unused system functionality and present opportunities for improvement of business processes using this functionality
• Continue to monitor and stay current on new features contained in new releases of the software
• Recommend and implement software upgrade paths
• Develop relationships with other agency users of the applications
• Maintains strong technical competence in Microsoft Office products such as Access, Excel, Word, Outlook, Project, and PowerPoint
• Other duties as assigned at the direction of the Information Systems Manager
• Know and follows the safety and health rules and safe working practices applicable to the job
• Regular and reliable attendance and performance are required

Minimum Qualifications
Education and/or Experience:

• College level experience equivalent to a Bachelor's degree in Computer Science or related major; additional qualifying experience may be substituted on a year per year basis in lieu of a degree. Applicants who do not possess a degree should attach a statement supporting recent qualifying experience.
• Four years of experience supporting enterprise technology systems highly desirable.
• Four years of experience providing technical support to large complex enterprise applications and vendor maintained systems. This experience must include working as an internal consultant to end users and as a liaison to vendors.
• A minimum of four years of experience using relational databases (Oracle/SQL).
• Proficiency with Personal Computers and Applications including Outlook, Excel, Word, Power Point, and Access.
• Desirable Experience are as follows:

Experience working in a transportation industry in either the public or private sector

Experience working within a Citrix environment

Experience working with large interface integrations

Experience working with Business Intelligence tools

Experience with various report writing tools

Experience upgrading large scale enterprise systems

Required License:

• Must possess and maintain a current, valid California driver's license and satisfactory driving record (May operate District vehicles)

Physical Requirement:

Mobility to work in a typical office setting. Ability to communicate in person and over the telephone. Ability to read printed materials and a computer screen. Routine use of computer, telephone and other office equipment. Ability to travel to District facilities.

Required Knowledge, Skills and Abilities
Working knowledge of:

• Oracle and/or SQL
• Developing large interface integrations
• Complex business processes
• Theories, principles, and practices related to information systems and supported business areas
• Business process and system process modeling, and problem solving techniques
• Incident, problem, change management, and other Information Systems best practices
• Project management methodology, techniques, and tools

Ability to:

• Support large enterprise applications
• Write SQL for review and update of Oracle or SQL server relational databases
• Analyze situations, identify problems, evaluate system changes, determine feasibility, and recommend and implement solutions in a cost effective manner
• Clearly define system integration and interface requirements
• Prepare reports, proposals, presentations, and correspondence in a professional manner
• Establish and maintain professional working relationships with co-workers, supervisors, District staff, and outside vendors
• Meet tight time constraints and frequent deadlines
• Work with a high degree of independence in a dynamic environment supporting the business requirements of multiple business units, customers, and business systems
• Coordinate the configuration, testing, and implementation of technology solutions
• Explain technical information to both technical and non-technical users
• Develop and provide user education and support documentation
• Follow the safety and health rules and safe working practices applicable to the job

The following are some of the excellent benefits that the Golden Gate Bridge, Highway and Transportation District offers to its employees:

• Paid Time-Off: Competitive vacation accruals, generous sick leave accruals, holidays per year, and floating holiday(s).
• Health Plans: The District offers three (3) medical plans, namely PERS Kaiser HMO plan, PERS Gold PPO plan, and PERS Platinum PPO plan, with a District contribution toward the premium. All plans offer an HRA reimbursement account for out-of-pocket expenses associated with your District-sponsored group health and prescription drug plans.
• Retirement Programs are available through CalPERS or an applicable Union Pension Plan, Mission Square 457 B, 401 (a) and Social Security.
• Flexible Spending Account (FSA): A FSA allows pre-tax dollars to be set aside to pay for certain health and dependent care expenses for you and your family. This can be used for Health Care Reimbursement Account and Dependent Daycare Reimbursement Account.
• Life Insurance: The District provides a basic life and accidental death insurance benefit. Life insurance is used to replace the lost income of the deceased. Life insurance coverage is provided through Minnesota Life.
• Employee Assistance Program: This is a confidential and free service that provides support, counseling, referrals, and resources for issues that impact your life. The EAP program offers support or assistance for financial/legal concerns, depression, stress, parenting and family issues, and child and elder care. Services are available 24 hours-a-day and are available to all family members.
• Plus excellent dental, vision, disability, professional development and more.

*Benefits described herein do not represent a contract and may be changed without notice.

**The Golden Gate Bridge, Highway and Transportation District is a Social Security participant.
For more details about benefits or retirement, please contact Human Resources at (415) 257-4526 or email benefits@goldengate.org.