Dir Clinical Ops - Med/Surg & NICU

Department:

35100 Advocate Lutheran General Hospital - Administration: Pediatrics

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

M-F

Major Responsibilities:

• Responsible for direct patient care services and takes the necessary actions to remedy variances in care delivery and resolves issues as identified. Assesses operational efficiency of each clinical program/service, as well as interdepartmental systems, to assure operational effectiveness and "patient-friendly" access to clinical services.
• Develop, implement and monitor the operation budgets for areas of responsibility, including revenue, expenses, salary planning and capital equipment sufficient to meet current and projected patient volume/service requirements. Monitor key quality metrics to achieve site and system goals for key result areas in all areas of responsibility.
• Improve department and organization's outcomes by providing leadership to performance improvement activities: a) Attend monthly Performance Improvement meetings, b) Facilitate development, maintenance and annual revision of PI plans for all areas of responsibility. c) Analyze results and develop strategies to ensure that desired clinical outcomes and standards of care are achieved and sustained, d) Provide leadership to hospital and system committees, task forces, and PI teams, e) Mentor division leadership to ensure adherence to principals of shared governance and compliance with IDPH, Accrediting Organization, and other licensing/accrediting agencies.
• Ensure quality and safety of care delivery by: a) ensuring the development of competency training programs as needed; b) compliance with Culture of Safety initiatives; c) promoting evidence based practice through a variety of initiatives, staying abreast of newly published studies and ensuring application of research results in practice; d) Developing, approving and facilitating review of department policies, procedures and protocols, e) Interpreting hospital policies and procedures to staff and ensuring that staff follows same.
• Responsible for achieving and maintaining high levels of associate satisfaction in compliance with the standards set by ACH and Advocate Aurora Health Care. Develops and mentors managers and front line leaders to assure they demonstrate leadership competencies. Creates associate development action plans for managers and FLL. Ensures adequate orientation of staff utilizing appropriate skills and competency checklist and Advocate Aurora system-wide orientation. Collaborates with system clinical education/HR to ensure ongoing clinical education is strategically planned and implemented.
• Monitors and facilitates the resolution of performance and/or other associate relations issues. Evaluate and hold leaders accountable for associate performance in their areas. Encourage the recognition of high performers, address low performers, and improve overall associate performance.
• Responsible for achieving and exceeding consistently high patient satisfaction results. Supports the Advocate Experience across ACH-OL. Sets expectations and standards of leadership accountability for maintaining and hardwiring tools to achieve top quartile results. Provide leadership in order to ensure an exceptional patient experience, including: a) modeling and holding others accountable for Standards of Behavior; b) rounding for patient outcomes; c) encouraging creative interventions to improve the patient experience; d) counseling leaders whose areas are not achieving intended results for patient satisfaction.
• Integrate the functions of assigned areas and promote relations between assigned departments and other hospital and Advocate facilities to achieve consistent service standards of care.
• Develops and maintains operational and capital budgets in collaboration with managers and CNE. Monitors financial and staff productivity indicators. Provides analysis, recommends options for managers to optimize productivity. Serves as a mentor for managers in understanding and utilizing financial tools. Benchmarks staffing best practices in areas of responsibilities. Ensures that appropriate staff is budgeted and optimized.
• Improve physician satisfaction by developing and maintaining relationships with physicians in areas of responsibility. Promote physician satisfaction in clinical areas by rounding on medical directors and developing action plans to address areas for improvement. Keeps abreast of current standards of care and new business and technology developments via internal/external networking and resources. Participates in activities to enhance professional growth by involvement in professional organization and continuing education.

Licensure:

• Nurse, Registered (RN)

Education/Experience Required:

• Bachelor's Degree in Nursing or Higher Degree in Nursing is required and obtained Masters Degree or higher in Nursing or Healthcare related field (MHA, MBA). A minimum of 5-7 years progressive leadership experience in healthcare management with preferred recent experience in neonatal/pediatric nursing.

Knowledge, Skills & Abilities Required:

• Strong leadership skills, strong interpersonal team building and conflict management skills. Excellent communication, written, listening and verbal skills. Ability to prioritize and simultaneously manage several projects/issues. Ability to serve as a team player and lead effectively both professional and non-professional staff. Considerable knowledge of the health care industry and alternate delivery systems. Well-developed computer skills in Microsoft Office and hospital systems
• Licensed Registered Nurse IL/ National Certification in Area of Specialty (Preferred NEA-BC or CENP)

Physical Requirements and Working Conditions:

• Ability to work in a fast-paced environment and in difficult situations. Able to handle multiple tasks and duties at a time. Travel to multiple practice sites. Demonstrated flexibility in unexpected situations. Ability to communicate and negotiate in dealing with conflicting situations. Strong interpersonal skills. Ability to respond to emergencies on a 24-hour basis.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Pay Range
$66.85 - $100.30

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.