IT Product Analyst III - Application Support

Salary: $85,896.20 - $128,844.30 Annually
Location : 78205, TX
Job Type: 4A Full-Time
Job Number: 2025-00867
Department: ITSD
Opening Date: 03/19/2025
Closing Date: 4/2/2025 11:59 PM Central
Grant Funded: No
FLSA Status: Exempt

Job Summary

Under general supervision, is responsible for helping business partners implement technology solutions by determining the requirements of a product, project, or program. Provides complex analytical support across products and the entire organization. Exercises functional supervision over assigned staff.

Work Location
City Tower, 100 W Houston, Street, San Antonio, TX 78205; Some remote work may be available depending on projects and business needs.

*** Employees are required to live within a 100-mile radius of the City of San Antonio ***

Work Hours
7:45 a.m. - 4:30 p.m., Monday - Friday
Essential Job Functions

• Aligns technology solutions with department or enterprise business strategies across multiple enterprise product groups and systems comprised of complex or enterprise-wide business processes.
• Works with client departments to analyze, identify, and capture business problems and then design and determine acceptable solutions.
• Leads complex department or enterprise planning efforts and translates business requirements into functionality and features across multiple product groups and enterprise systems.
• Guides team decision making and provides business partners with an accurate and basic view of challenges to end-user buy-in and then designs and monitors change management activities.
• Communicates business needs of the client department to the technical product team.
• Identifies opportunities for business-led delivery.
• Educates Engineers on a project or product's context, and effectively collaborates with geographically distributed teams.
• Provides guidance to Product Managers and Department Management to minimize the amount of product investment divergence from target architecture.
• Coaches and recommends training programs to target specific areas of improvement.
• Establishes enterprise standards and develops and leads communications regarding policies and standards.
• Reviews and edits communications of more junior analysts.
• May oversee medium to large scale projects.
• Performs related duties and fulfills responsibilities as required.

Job Requirements

• Bachelor's degree from an accredited college or university
• Six (6) years of relevant technical and business work experience

Preferred Qualifications

• Aligns technology solutions with department or enterprise business strategies across multiple enterprise product groups and systems comprised of complex or enterprise 'wide business processes.
• Works with client departments to analyze, identify, and capture business problems and then design and determine acceptable solutions.
• Leads complex department or enterprise planning efforts and translates business requirements into functionality and features across multiple product groups and enterprise systems.
• Guides team decision making and provides business partners with an accurate and basic view of challenges to end-user buy-in and then designs and monitors change management activities.
• Experience leading agile efforts.

Applicant Information

• Unless otherwise stated, applicants are permitted to substitute two years of related full-time experience for one year of higher education or one year of related higher education for two years of experience in order to meet the minimum requirements of the job. One year of full-time experience is defined as 30 or more hours worked per week for 12 months. One year of higher education is defined as 30 credit hours completed at an accredited college or university.
• Applicants selected for employment with the City of San Antonio in this position must receive satisfactory results from pre-employment drug testing and background checks. If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted.
• Please be advised that if selected for this position, information regarding employment history as it relates to the qualifications of the position will be needed for employment verification. Applicants claiming military service to meet the experience requirement for this position may attach a DD214 to the application.
• If selected for this position, official transcripts, diplomas, certifications, and licenses must be submitted at the time of processing. Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance.

Knowledge, Skills, and Abilities

• Knowledge of strategic planning and change management
• Knowledge of agile processes, tools, and frameworks
• Knowledge of information gathering, planning, and organizing methods and principles
• Skill in coaching others on new technology
• Skill in obtaining requirements and performing testing
• Skill in interpersonal communications
• Skill in using data visualization techniques and tools
• Skill in fundamental analytical and conceptual thinking
• Skill in technical writing
• Ability to conduct research
• Ability to perform all the essential functions of the position, with or without accommodations
• Ability to work in an office environment

Benefits Information
The City of San Antonio (CoSA) strives to provide a competitive compensation and benefit package to attract and retain a highly skilled workforce. To accomplish this, CoSA offers subsidized health care benefits for active and retired employees, paid disability benefits, paid life insurance, as well as automatic participation in a pension program which is currently matched two to one.

For more detailed information, please click on the following link to view Benefits offered by the City of San Antonio:

Note:

• Part-Time, Temporary, and non-City positions are not eligible for CoSA Benefits.
• Holiday and Leave benefits for Pre-K 4 SA positions may be different than what is listed at the above link.

Additional Information
The City Of San Antonio is an Equal Opportunity/Reasonable Accommodation Employer. This means that the City does not discriminate on the basis of race, religion, sex (gender), age, disability, national origin, genetic information, or sexual orientation. All individuals are encouraged to apply and compete for jobs with the City of San Antonio.

If you require assistance at any stage of the application process due to a disability, please contact the so that accommodations may be made to meet your needs. Our telephone number is 210-207-8705 and our fax number is 210-207-2285.
01

Are you a current regular full time or part time CoSA employee?

• Yes - I am a Full Time City Employee.
• Yes - I am a Part Time City Employee.
• No - I am not a Full Time or Part Time City Employee.

02

Are you a veteran or active member of the armed forces?

• Yes
• No

03

Are you a San Antonio Ready to Work Program (SARTW) or Train for Jobs San Antonio Program (TfJSA) participant?

• Yes - SA Ready to Work Program
• Yes - Train for Jobs SA Program
• Yes - Both Programs
• No

04

What best describes your highest level of education at the end of the current semester?

• Some High School
• High School Diploma or GED recognized by the Texas Education Agency or a regional accrediting agency
• 30+ completed semester hours (credits) from an accredited college or university
• 60+ completed semester hours (credits) from an accredited college or university
• Associate's Degree from an accredited college or university
• 90+ completed semester hours (credits) from an accredited college or university
• 120+ completed semester hours (credits) from an accredited college or university
• Bachelor's Degree from an accredited college or university
• Master's Degree from an accredited college or university
• PhD, JD, or other Post Graduate Degree from an accredited college or university
• None of the above

05

How many years of relevant technical and business work experience do you have?

• None
• Less than one year
• 1 year
• 2 years
• 3 years
• 4 years
• 5 years
• 6 years
• 7 years
• 8 years
• 9 years
• 10 years
• 11 years
• 12 years
• 13 years
• 14 years
• 15 years +

06

Do you have a valid Driver's License?

• Yes
• No

07

How many years of experience do you have leading agile efforts?

• None
• Less than one year
• 1 year
• 2 years
• 3 years
• 4 years
• 5 years +

08

How many years of experience do you have managing user needs, technology requirements, and business goals?

• None
• Less than one year
• 1 year
• 2 years
• 3 years
• 4 years
• 5 years
• 6 years
• 7 years
• 8 years
• 9 years
• 10 years +

09

How many years of experience do you have in software development and/or database design and support?

• None
• Less than one year
• 1 year
• 2 years
• 3 years
• 4 years
• 5 years
• 6 years
• 7 years
• 8 years
• 9 years
• 10 years +

10

Which of the following skillsets do you have at least 2 years of working experience with?

• Adobe
• Figma
• Illustrator
• Sketch
• None of the above

11

Please select the response that best reflects the strength of your written and verbal communication skills:

• Communicate best with technical knowledge and figures
• Can give a short presentation with significant preparation, mostly on technical areas
• Proficient verbal and written communicator, but prefer technical issues
• Skilled communicator, impromptu presentations, polished written communicator
• None

12

Provide a detailed approach for analyzing and communicating the fit of a product into an organization's portfolio. If you do not have related experience, enter "n/a".
13

Describe your experience working on multiple projects simultaneously. How would you organize and prioritize your work to ensure that you and your team meet deadlines? If you do not have related experience, answer "n/a".
Required Question