Division 8 Customer Support Manager
Apply NowCompany: Senneca Holdings
Location: Fort Washington, MD 20744
Description:
Division 8 Customer Support Specialist Manager
If you are looking for anopportunity to make a difference, help set the standard and reflect the corevalues of an organization. Come join "One Team Senneca Holdings".
Salary, Exempt
401K, Dental, Life, Medical, Vision
Full-Time
HMF Express, a national leader in manufacturing Commercial Doors and Frames, is seeking a customer-focused professional with experience in customer service, sales support, and contract negotiation within the commercial wholesale distribution industry (Division 8 doors and hardware).
This high-level individual contributor role requires strong communication, problem-solving, and quoting expertise to assist wholesale distributors with time-sensitive projects and ensure exceptional customer satisfaction.
Location Preference: Washington & Oregon (Applicants from these states are highly encouraged to apply.)
This is NOT an order entry role. It focuses on customer account management, quoting, and contract negotiation for Division 8 wholesale distributors.
Key Qualifications & Preferences:
Kaizen experience with a continuous improvement mindset (this person will serve as the KPO - Kaizen Process Owner).
Industry experience in technical sales for DHI.
DHI Construction Industry experience.
Experience with DHI (Stand) preferred.
Preference for local candidates, if possible.
Responsibilities:
Customer Account Management - Serve as the primary point of contact for commercial wholesale distributors in Division 8 doors and hardware.
Quoting & Pricing Strategy - Accurately generate price quotes based on customer inputs, ensuring alignment with industry standards and margins.
Contract Negotiation - Work directly with distributors to negotiate pricing, terms, and agreements that drive sales and profitability.
Technical Support & Order Verification - Apply product knowledge to review and confirm order details, ensuring correct applications before processing.
Customer Relationship Development - Build long-term partnerships to support business growth and customer retention.
Sales & Business Development Support - Work with the sales team to influence buying decisions and identify new business opportunities.
Industry Expertise Growth - Continuously develop a deep understanding of Division 8 doors, frames, and hardware to better assist customers.
Requirements:
Must-Have Qualifications & Experience:
Experience working with commercial wholesale distributors (Division 8 doors and hardware) - Required.
Customer Service & Sales Support Expertise - Strong communication and problem-solving abilities.
Quoting & Pricing Knowledge - Ability to generate accurate, competitive price quotes.
Contract Negotiation Experience - Ability to negotiate pricing, terms, and agreements with distributors.
Technical Product Knowledge in Commercial Doors & Frames - Or ability to learn quickly.
Detail-Oriented & Strong Math Skills - Ability to verify order accuracy and pricing details.
Proficiency in CRM & Order Management Systems - Preferred.
**Please no Third-party candidates or phone calls**
If you are looking for anopportunity to make a difference, help set the standard and reflect the corevalues of an organization. Come join "One Team Senneca Holdings".
Salary, Exempt
401K, Dental, Life, Medical, Vision
Full-Time
HMF Express, a national leader in manufacturing Commercial Doors and Frames, is seeking a customer-focused professional with experience in customer service, sales support, and contract negotiation within the commercial wholesale distribution industry (Division 8 doors and hardware).
This high-level individual contributor role requires strong communication, problem-solving, and quoting expertise to assist wholesale distributors with time-sensitive projects and ensure exceptional customer satisfaction.
Location Preference: Washington & Oregon (Applicants from these states are highly encouraged to apply.)
This is NOT an order entry role. It focuses on customer account management, quoting, and contract negotiation for Division 8 wholesale distributors.
Key Qualifications & Preferences:
Kaizen experience with a continuous improvement mindset (this person will serve as the KPO - Kaizen Process Owner).
Industry experience in technical sales for DHI.
DHI Construction Industry experience.
Experience with DHI (Stand) preferred.
Preference for local candidates, if possible.
Responsibilities:
Customer Account Management - Serve as the primary point of contact for commercial wholesale distributors in Division 8 doors and hardware.
Quoting & Pricing Strategy - Accurately generate price quotes based on customer inputs, ensuring alignment with industry standards and margins.
Contract Negotiation - Work directly with distributors to negotiate pricing, terms, and agreements that drive sales and profitability.
Technical Support & Order Verification - Apply product knowledge to review and confirm order details, ensuring correct applications before processing.
Customer Relationship Development - Build long-term partnerships to support business growth and customer retention.
Sales & Business Development Support - Work with the sales team to influence buying decisions and identify new business opportunities.
Industry Expertise Growth - Continuously develop a deep understanding of Division 8 doors, frames, and hardware to better assist customers.
Requirements:
Must-Have Qualifications & Experience:
Experience working with commercial wholesale distributors (Division 8 doors and hardware) - Required.
Customer Service & Sales Support Expertise - Strong communication and problem-solving abilities.
Quoting & Pricing Knowledge - Ability to generate accurate, competitive price quotes.
Contract Negotiation Experience - Ability to negotiate pricing, terms, and agreements with distributors.
Technical Product Knowledge in Commercial Doors & Frames - Or ability to learn quickly.
Detail-Oriented & Strong Math Skills - Ability to verify order accuracy and pricing details.
Proficiency in CRM & Order Management Systems - Preferred.
**Please no Third-party candidates or phone calls**