Director of Operations, PHIEA
Apply NowCompany: State of Pennsylvania
Location: Dauphin, PA 17018
Description:
Salary: $130,015.00 - $166,143.00 Annually
Location : Dauphin County, PA
Job Type: Non-Civil Service Permanent Full-time
Job Number: N-2025-21444
Department: Insurance Department
Division: IN PHIEA
Opening Date: 03/19/2025
Closing Date: 4/3/2025 11:59 PM Eastern
Job Code: U3408
Position Number: 50600445
Union: Non Union
Bargaining Unit: A3
Pay Group: XH44
Bureau / Division Code: 00091010
Bureau / Division: Pennsylvania Health Insurance Exchange Authority (PHIEA)
Worksite Address: Bowman Tower, 3rd Floor
Worksite Address: 312-318 Market Street
City: Harrisburg, Pennsylvania
Zip Code: 17101
Contact Name: Brittani Steiger
Contact Phone: 717.953.7922
Contact Email: bsteiger@pa.gov
THE POSITION
Are you a strategic leader with a passion for transforming healthcare? Bring your skills and dedication to Pennie, where we are seeking a dynamic Director of Operations to drive efficiency, innovation, and accessibility within our State-Based Exchange.
DESCRIPTION OF WORK
The Director of Operations is a key role within the PHIEA (Pennie) organization. The work of this position focuses on maintaining and optimizing the operational capabilities required for the Pennie organization to fulfill its mission and strategic goals. This position is responsible for the stability, availability, and quality of service to all stakeholders, as well as daily oversight of all operations personnel.
Key to this role is maintaining a consumer-focused mindset where the burden on enrollees is minimized and an ongoing effort is made to ensure a clear and smooth enrollment and eligibility process from the perspective of current and prospective enrollees. This position will also ensure that information provided to applicants and enrollees is consistent across the various entities that have direct customer interaction, including the Pennie Contact Center, assisters, agents and brokers, and insurers.
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Additional Requirements:
Preferred Qualifications (not required):
How to Apply:
Veterans:
Telecommunications Relay Service (TRS):
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
Learn more about our Total Rewards by watching this short !
See the total value of your benefits package by exploring our
Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visit and click on the benefits box.
*Eligibility rules apply.
01
Additional Requirement- How many years of full-time professional experience do you possess directing operational processes and teams in a health insurance industry or marketplace?
02
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
03
Additional Requirement- Do you possess five or more years of full-time professional experience directing operational processes and teams in a health insurance industry or marketplace in a supervisory/managerial capacity?
04
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
05
Additional Requirement- Do you possess three or more years of full-time professional experience determining Affordable Care Act eligibility?
06
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
07
Additional Requirement- How much graduate coursework have you completed in public administration, business administration, or health administration? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting and clicking the Evaluation Services Link.
For additional information on foreign education credentials, please visit and click on Other Information.You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.
08
Preferred Criteria- Do you have at least 3 years of experience with contact center operations?
09
Preferred Criteria- Do you have at least 3 years of experience in vendor management?
Required Question
Location : Dauphin County, PA
Job Type: Non-Civil Service Permanent Full-time
Job Number: N-2025-21444
Department: Insurance Department
Division: IN PHIEA
Opening Date: 03/19/2025
Closing Date: 4/3/2025 11:59 PM Eastern
Job Code: U3408
Position Number: 50600445
Union: Non Union
Bargaining Unit: A3
Pay Group: XH44
Bureau / Division Code: 00091010
Bureau / Division: Pennsylvania Health Insurance Exchange Authority (PHIEA)
Worksite Address: Bowman Tower, 3rd Floor
Worksite Address: 312-318 Market Street
City: Harrisburg, Pennsylvania
Zip Code: 17101
Contact Name: Brittani Steiger
Contact Phone: 717.953.7922
Contact Email: bsteiger@pa.gov
THE POSITION
Are you a strategic leader with a passion for transforming healthcare? Bring your skills and dedication to Pennie, where we are seeking a dynamic Director of Operations to drive efficiency, innovation, and accessibility within our State-Based Exchange.
DESCRIPTION OF WORK
The Director of Operations is a key role within the PHIEA (Pennie) organization. The work of this position focuses on maintaining and optimizing the operational capabilities required for the Pennie organization to fulfill its mission and strategic goals. This position is responsible for the stability, availability, and quality of service to all stakeholders, as well as daily oversight of all operations personnel.
Key to this role is maintaining a consumer-focused mindset where the burden on enrollees is minimized and an ongoing effort is made to ensure a clear and smooth enrollment and eligibility process from the perspective of current and prospective enrollees. This position will also ensure that information provided to applicants and enrollees is consistent across the various entities that have direct customer interaction, including the Pennie Contact Center, assisters, agents and brokers, and insurers.
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:
- Full-time employment
- Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch.
- Telework: You may have the opportunity to work from home (telework) full-time. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg, Pennsylvania.
- Salary: In some cases, the starting salary may be non-negotiable.
- You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
- Seven (7) years of experience directing operational processes and teams in a health insurance industry or marketplace, including five (5) years in a supervisory/managerial capacity and 3 years of experience determining Affordable Care Act eligibility, and a Bachelor's degree; or
- An equivalent combination of experience and training.
Additional Requirements:
- You must be able to perform essential job functions.
Preferred Qualifications (not required):
- At least 3 years of experience with contact center operations.
- At least 3 years of experience in vendor management.
How to Apply:
- Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
- If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
- Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
- Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
- Pennsylvania law (51 Pa. C.S. 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov.
Telecommunications Relay Service (TRS):
- 711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
Learn more about our Total Rewards by watching this short !
See the total value of your benefits package by exploring our
Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visit and click on the benefits box.
*Eligibility rules apply.
01
Additional Requirement- How many years of full-time professional experience do you possess directing operational processes and teams in a health insurance industry or marketplace?
- 7 years or more
- 6 but less than 7 years
- 5 but less than 6 years
- Less than 5 years
- None
02
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
03
Additional Requirement- Do you possess five or more years of full-time professional experience directing operational processes and teams in a health insurance industry or marketplace in a supervisory/managerial capacity?
- Yes
- No
04
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
05
Additional Requirement- Do you possess three or more years of full-time professional experience determining Affordable Care Act eligibility?
- Yes
- No
06
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
07
Additional Requirement- How much graduate coursework have you completed in public administration, business administration, or health administration? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting and clicking the Evaluation Services Link.
For additional information on foreign education credentials, please visit and click on Other Information.You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.
- 30 credits or more
- Less than 30 credits
- None
08
Preferred Criteria- Do you have at least 3 years of experience with contact center operations?
- Yes
- No
09
Preferred Criteria- Do you have at least 3 years of experience in vendor management?
- Yes
- No
Required Question