IT Manager
Apply NowCompany: Qualstar Credit Union
Location: Bothell, WA 98012
Description:
Lead a Highly Engaged Team in a Mission-Driven Organization
Why Join Us?
At Qualstar Credit Union, we believe technology should empower employees and enhance member experiences. As IT Manager, you'll be part of a skilled IT team of nine, working to ensure secure, efficient, and always available systems that support our members' financial needs 24/7. In this role, you'll directly impact our mission to improve our members' financial lives by ensuring seamless technology operations and uptime.
This is a hands-on leadership role where you'll oversee up to four direct reports, drive IT operations, security, and infrastructure projects, and ensure system reliability to keep our 130 employees and 70,000 members connected. Reporting to the VP of IT, you will play a key role in advancing our technology strategy while leading a high-performing team. If you're a service-focused IT leader looking for a mission-driven environment, we'd love to hear from you.
About the Role
We're seeking an experienced IT leader who thrives in a service-driven, mission-focused environment. The IT Manager will oversee our Helpdesk, Systems Administration, and Communications Infrastructure teams, ensuring seamless IT operations, strong cybersecurity, and system reliability. You'll be responsible for network oversight, end-user experience, IT project management, and business continuity planning while driving process improvements and operational excellence.
What You'll Be Doing
Lead and support the IT team by managing a team of up to four direct reports, providing coaching, mentorship, and performance feedback.
Ensure system uptime and security by overseeing IT infrastructure, including LAN, Citrix, VMware, telecommunications, and cloud-based services, to maintain 24/7 availability for members.
Deliver exceptional internal support by ensuring the Service Desk delivers timely, high-quality technical support to a workforce of 130 employees, meeting organizational SLAs.
Manage IT projects and upgrades by overseeing system enhancements, software updates, and infrastructure improvements, collaborating with business partners on implementation and testing.
Enhance business continuity and compliance by implementing and maintaining disaster recovery plans, security protocols, and compliance measures to protect critical systems.
Optimize IT operations by identifying new technology solutions that improve efficiency, security, and system performance while aligning with industry best practices.
Communicate and collaborate by acting as a liaison between employees, leadership, and vendors, ensuring IT solutions meet business needs and enhance member services.
What You Bring to the Table
Experience and education of at least three to five years managing IT operations in an on-premise environment. A two-year degree in information systems or a related field is preferred, but equivalent experience (eight or more years) will be considered.
Technical expertise with strong problem-solving abilities, project management skills, and experience with Citrix, VMware, networking, and security best practices.
Leadership and communication skills, with a passion for guiding teams, clear communication, and a results-driven mindset.
Regulated industry experience (preferred) in financial institutions, the medical industry, or other compliance-driven environments.
Why You'll Love Working With Us
A skilled, supportive team with a history of valuing staff and members at all levels, and satisfaction scores to prove it. Our IT team ranks in the top 5% for employee satisfaction, scoring 95% compared to companies worldwide across all industries using the same survey model.
A purpose-driven organization that is financially strong and focused on improving members' financial well-being.
Comprehensive benefits including medical, dental, vision, and life insurance options to support you and your family.
Retirement security with 401(k) contributions made on your behalf annually, regardless of your own contributions, plus matching options.
Annual bonus pay tied to both your individual success and the success of the organization.
Work-life balance with paid vacation, sick leave, and 11 paid holidays.
A connected culture where we celebrate accomplishments and events together, whether through recognition programs, team-building activities, or staff celebrations.
Extra perks such as employee loan discounts, wellness discounts, free parking, a game room, quiet spaces, light workout equipment, and access to nearby biking and walking trails.
Let's Start a Conversation!
If you're ready to take the next step in your IT leadership career and make a meaningful impact, we'd love to connect. Apply today, and let's start a conversation about how your experience and skills align with this opportunity.
Why Join Us?
At Qualstar Credit Union, we believe technology should empower employees and enhance member experiences. As IT Manager, you'll be part of a skilled IT team of nine, working to ensure secure, efficient, and always available systems that support our members' financial needs 24/7. In this role, you'll directly impact our mission to improve our members' financial lives by ensuring seamless technology operations and uptime.
This is a hands-on leadership role where you'll oversee up to four direct reports, drive IT operations, security, and infrastructure projects, and ensure system reliability to keep our 130 employees and 70,000 members connected. Reporting to the VP of IT, you will play a key role in advancing our technology strategy while leading a high-performing team. If you're a service-focused IT leader looking for a mission-driven environment, we'd love to hear from you.
About the Role
We're seeking an experienced IT leader who thrives in a service-driven, mission-focused environment. The IT Manager will oversee our Helpdesk, Systems Administration, and Communications Infrastructure teams, ensuring seamless IT operations, strong cybersecurity, and system reliability. You'll be responsible for network oversight, end-user experience, IT project management, and business continuity planning while driving process improvements and operational excellence.
What You'll Be Doing
Lead and support the IT team by managing a team of up to four direct reports, providing coaching, mentorship, and performance feedback.
Ensure system uptime and security by overseeing IT infrastructure, including LAN, Citrix, VMware, telecommunications, and cloud-based services, to maintain 24/7 availability for members.
Deliver exceptional internal support by ensuring the Service Desk delivers timely, high-quality technical support to a workforce of 130 employees, meeting organizational SLAs.
Manage IT projects and upgrades by overseeing system enhancements, software updates, and infrastructure improvements, collaborating with business partners on implementation and testing.
Enhance business continuity and compliance by implementing and maintaining disaster recovery plans, security protocols, and compliance measures to protect critical systems.
Optimize IT operations by identifying new technology solutions that improve efficiency, security, and system performance while aligning with industry best practices.
Communicate and collaborate by acting as a liaison between employees, leadership, and vendors, ensuring IT solutions meet business needs and enhance member services.
What You Bring to the Table
Experience and education of at least three to five years managing IT operations in an on-premise environment. A two-year degree in information systems or a related field is preferred, but equivalent experience (eight or more years) will be considered.
Technical expertise with strong problem-solving abilities, project management skills, and experience with Citrix, VMware, networking, and security best practices.
Leadership and communication skills, with a passion for guiding teams, clear communication, and a results-driven mindset.
Regulated industry experience (preferred) in financial institutions, the medical industry, or other compliance-driven environments.
Why You'll Love Working With Us
A skilled, supportive team with a history of valuing staff and members at all levels, and satisfaction scores to prove it. Our IT team ranks in the top 5% for employee satisfaction, scoring 95% compared to companies worldwide across all industries using the same survey model.
A purpose-driven organization that is financially strong and focused on improving members' financial well-being.
Comprehensive benefits including medical, dental, vision, and life insurance options to support you and your family.
Retirement security with 401(k) contributions made on your behalf annually, regardless of your own contributions, plus matching options.
Annual bonus pay tied to both your individual success and the success of the organization.
Work-life balance with paid vacation, sick leave, and 11 paid holidays.
A connected culture where we celebrate accomplishments and events together, whether through recognition programs, team-building activities, or staff celebrations.
Extra perks such as employee loan discounts, wellness discounts, free parking, a game room, quiet spaces, light workout equipment, and access to nearby biking and walking trails.
Let's Start a Conversation!
If you're ready to take the next step in your IT leadership career and make a meaningful impact, we'd love to connect. Apply today, and let's start a conversation about how your experience and skills align with this opportunity.