Solution Engineer

As a Solution Engineer, you will be a critical bridge between our sales and product teams and our enterprise automotive customers. You will leverage your technical expertise and understanding of the technology frameworks, the automotive industry, Impel's platform, products, and services to demonstrate the value of our AI SaaS platform, tailor solutions to meet specific client needs, and ensure successful implementations. You will play a pivotal role in driving revenue growth and building long-term customer relationships.

Pre-Sales Technical Expertise:

• Act as the technical subject matter expert during the sales cycle, providing in-depth product demonstrations and presentations to enterprise automotive clients.
• Understand and articulate the technical value proposition of our AI SaaS platform, aligning it with the customer's business objectives.
• Conduct thorough needs assessments and develop customized solutions that address specific client challenges within the automotive vertical.
• Respond to technical inquiries and RFPs/RFIs, providing accurate and timely information.
• Build and maintain strong relationships with technical decision-makers at enterprise accounts.

Solution Design & Implementation:

• Collaborate with product and engineering teams to design and document tailored solutions for enterprise clients.
• Assist in the development of proof-of-concepts (POCs) and pilot programs to demonstrate the effectiveness of our AI solutions.
• Provide technical guidance and support during the implementation process, ensuring seamless integration with existing customer systems.
• Work with customer IT teams to address technical challenges and ensure successful deployments.

Customer Advocacy & Relationship Management:

• Serve as a trusted advisor to enterprise clients, providing ongoing technical support and guidance.
• Gather customer feedback and provide insights to product and engineering teams to drive continuous improvement.
• Stay up-to-date on the latest AI technologies and automotive industry trends.
• Provide training and knowledge transfer to customer teams.

Sales Enablement:

• Develop and maintain technical sales collateral, including presentations, demos, and white papers.
• Provide technical training to the sales team, enabling them to effectively communicate the value of our AI solutions.
• Participate in industry events and conferences, representing the company and showcasing our AI platform.

Other

• Maintains confidentiality of work-related issues, records, and company information.
• Demonstrates a commitment to Diversity, Equity, and inclusion by treating everyone with respect and dignity, ensuring all voices are heard, and advocating change.

• Bachelor's degree in Computer Science, Engineering, or a related technical field.
• 3+ years of experience in a solution engineering, sales engineering, or technical consulting role, preferably within the SaaS industry.
• Strong understanding of the automotive industry, including OEMs, dealerships, and related technologies.
• Proven ability to communicate complex technical concepts to both technical and non-technical audiences.
• Experience with AI/ML technologies and cloud-based platforms (AWS, Azure, GCP).
• Excellent problem-solving and analytical skills.
• Strong presentation and communication skills.
• Ability to work independently and as part of a team.
• Experience with API integration.
• Experience with Data analysis.
• Experience with CRM, DMS, and Inventory data & systems.

Preferred Qualifications:

• Experience with AI-powered solutions for the automotive industry.
• Knowledge of automotive data standards and protocols.
• Experience with specific automotive software platforms.
• Experience with data visualization tools.