Customer Journey Analytics Lead - Remote / Telecommute

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Company: Cynet Systems

Location: Grand Rapids, MI 49504

Description:

Job Description:

Responsibilities:
  • CJA Development - Individual Contribution (60%) - Strong understanding and hands-on experience with CJA modules including but not limited to Connections, Data Views, Metrics, Dimensions, Calculated Metrics, Projects, Panels.
  • Client, design and implementation of technology solutions using Customer Journey Analytics, Adobe Journey Optimizer and RT-CDP.
  • Data management - Analyze the need of additional data OR reusing existing data present within CJA, as per the reporting requirement from the client.
  • Report development - Create CJA Projects/Reports using various metrics, dimensions and various components including Filters & Calculated Metrics.
  • Configuring Alerts & exports CJA Development - Lead (40%) - Work closely with cross-functional teams, including developers, data engineers, and project managers.
  • Lead the Client, design and implementation of technology solutions using Customer Journey Analytics, Adobe Journey Optimizer and RT-CDP.
  • Review the changes done by junior CJA developers. Mentor and guide junior team members in technology best practices.
  • Technical issue resolution - Diagnose, troubleshoot, and resolve technical issues and guide the team for any blockers being faced.
  • Helping team to understanding the client requirements and solutioning it for the Junior Developers
Qualifications and Skills:
  • Overall IT Experience of 6+ years, with minimum 2+ years of hands-on development experience with Customer Journey Analytics (CJA).
  • Understanding of Analytics Data Collection using some tag manager is must preferably experienced with Adobe Tag / Launch.
  • Experience with Adobe Analytics - proficient with different types of report components, evars, props, events, segments.
  • Experience with Adobe Web SDK, Understanding of Adobe Journey Optimizer on high level, Adobe experience Platform Dataset, Query Service would be a plus.
  • Demonstrate strong analytical and problem-solving skills.
  • Good communication skills to ensure effective customer interactions, communications, and documentation.
  • Self-starter - Organized and highly motivated.
  • Fast learner, ability to learn new technologies/languages.
  • Excellent written and verbal communication skills.

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