User Experience Researcher II
Apply NowCompany: Fanatics
Location: New York, NY 10025
Description:
Job Description
About the Fan Ecosystem Team
The Fan Ecosystem team sits in the Fanatics Holding Company and focuses on the Fanatics App, Enterprise Loyalty, and Enterprise identity. We build experiences that impact Fans across the whole of Fanatics and back-end tools that empower Fanatics Operating Companies to improve customer experiences within their specific sites and apps. This role sits on the Experience Design team within Fan Ecosystem, representing the customer voice that empowers fan-first decision-making across product, design, and engineering.
About the Role
We're looking for a User Experience Researcher to help drive user-centered decision-making across our product teams. In this role, you'll be responsible for executing research projects that enhance our understanding of fan behaviors, needs, and pain points. You'll work closely with cross-functional partners to design and conduct research that directly impacts the Fanatics' customer experience.
What You'll Do
Influence product decisions through meaningful, user-driven insights.
If you possess some of these qualifications but not all of them, we still encourage you to apply!
The expected salary range for this role is based on job-related knowledge, skills, and experience. This role is eligible for the Fanatics Betting and Gaming annual bonus program and an equity award.
*Salary range is listed in USD; ranges will change based on country and state of residence, which are reflected in Geographical Zones defined by Fanatics Betting and Gaming. *Salary Range: $90,000 to $114,000 (Salary range incorporates all of our Geographical Compensation Zones and is subject to change as the Zone associated with the actual Offer is confirmed). In addition to the base, bonus, and equity, full-time employees are eligible for Medical, Dental, Vision, 401K, paid time off, and other benefits like GymPass, Pet Insurance, Family Care Benefits, Free Shipt deliveries, and more. For information about our benefits, please visit https://benefitsatfanatics.com/
About Us
Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.
About the Team
We are building a global digital sports platform. Our vision is to serve sports fans around the world across their digital sports journey. Few passions are as strong as those that sports evoke. Sports provides connections, creates a sense of community, spans generations, inspires hope to achieve the impossible, serves as a platform for social change, and teaches the value of teamwork. We ignite these passions for global sports fans by offering an integrated, personalized, and immersive fan experience across our businesses, which today includes Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming.
About the Fan Ecosystem Team
The Fan Ecosystem team sits in the Fanatics Holding Company and focuses on the Fanatics App, Enterprise Loyalty, and Enterprise identity. We build experiences that impact Fans across the whole of Fanatics and back-end tools that empower Fanatics Operating Companies to improve customer experiences within their specific sites and apps. This role sits on the Experience Design team within Fan Ecosystem, representing the customer voice that empowers fan-first decision-making across product, design, and engineering.
About the Role
We're looking for a User Experience Researcher to help drive user-centered decision-making across our product teams. In this role, you'll be responsible for executing research projects that enhance our understanding of fan behaviors, needs, and pain points. You'll work closely with cross-functional partners to design and conduct research that directly impacts the Fanatics' customer experience.
What You'll Do
- Support the Sr. Manager of UX Research in the daily operations of the UXR program.
- Collaborate with Product, Design, and Engineering to develop research plans that align with the product roadmap.
- Manage research intake requests from stakeholders, creating structured research plans that drive alignment and reduce inefficiencies.
- Plan and execute evaluative research for new and existing features.
- Conduct qualitative customer interviews to generate insights that inform product and design decisions.
- Set up and manage unmoderated user tests.
- Plan, manage, and synthesize quantitative research efforts such as surveys.
- Work with researchers across different verticals to gather holistic fan insights and connect learnings across the Fanatics organizations.
- Synthesize findings into clear, actionable insights and communicate them effectively to stakeholders.
- Advocate for research findings and the voice-of-the-customer in a variety of settings and across stakeholders.
- Assist in research operations work such as research participant management, data management, defining and documenting processes, selecting research tools, and standardizing methods.
- In addition to research responsibilities you'll take on, you will also grow your professional research skills and expertise, work alongside experienced product and design professionals, and have opportunities to perform research in many capacities and methods.
- 2-4 years of experience in UX research, usability testing, or a related field.
- Strong foundational knowledge of user-centered design principles and UX research methodologies.
- Ability to synthesize insights and communicate findings in a clear, impactful way.
- Time management skills that support reporting on customer insights regularly.
- Experience collaborating with cross-functional teams in a fast-paced product development environment.
- Familiarity with research tools such as UserTesting, survey software, and use of AI tools.
- Good communication skills (written and spoken), and a comfort level with sharing research results to stakeholders.
- Strong organizational skills with the ability to manage multiple research projects simultaneously.
- Proven collaboration skills and comfort with building connections throughout an organization.
- Experience with quantitative research methods and data analysis.
- Background in human-computer interaction (HCI) or user experience design.
- Experience working within an agile product development environment.
- Embracing ambiguity as an opportunity to make a big difference on an exceptional team of talented people!
- Be part of a growing research team that values collaboration, curiosity, and impact.
- Work on products that shape fan experiences and engagement at scale.
Influence product decisions through meaningful, user-driven insights.
If you possess some of these qualifications but not all of them, we still encourage you to apply!
The expected salary range for this role is based on job-related knowledge, skills, and experience. This role is eligible for the Fanatics Betting and Gaming annual bonus program and an equity award.
*Salary range is listed in USD; ranges will change based on country and state of residence, which are reflected in Geographical Zones defined by Fanatics Betting and Gaming. *Salary Range: $90,000 to $114,000 (Salary range incorporates all of our Geographical Compensation Zones and is subject to change as the Zone associated with the actual Offer is confirmed). In addition to the base, bonus, and equity, full-time employees are eligible for Medical, Dental, Vision, 401K, paid time off, and other benefits like GymPass, Pet Insurance, Family Care Benefits, Free Shipt deliveries, and more. For information about our benefits, please visit https://benefitsatfanatics.com/
About Us
Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.
About the Team
We are building a global digital sports platform. Our vision is to serve sports fans around the world across their digital sports journey. Few passions are as strong as those that sports evoke. Sports provides connections, creates a sense of community, spans generations, inspires hope to achieve the impossible, serves as a platform for social change, and teaches the value of teamwork. We ignite these passions for global sports fans by offering an integrated, personalized, and immersive fan experience across our businesses, which today includes Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming.