Senior Systems Engineer

About HireRight

HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, TN, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.

Overview

This role will diagnose, triage, and escalate reported issues to appropriate teams utilizing in-depth product knowledge. The role will facilitate the resolution for business impacting incidents and service requests, while keeping customer satisfaction as the primary goal. Success as a Systems Engineer depends on strong technical troubleshooting and development skills, strong proactive internal and external communication skills, and initiative.

Responsibilities

• Experience with wide range of technologies, hosting environments, security landscape and infrastructure.
• Possesses a well-versed knowledge and detailed understanding of enterprise integration patterns, with tactical experience implementing solutions that adhere to those patterns.
• Proven enterprise architecture experience working with significant degree of creativity and independence in a highly distributed global computing environment.
• Ability to deliver results and work cross-functionally to position and orchestrate solutions consisting of multiple products.
• Proven track record of translating business goals and strategy into a cohesive process.
• Experience in managing a smooth transition from current architecture to a target architecture.
• Experience in an IT role requiring effective communication with senior leadership and all relevant functions not limited to product, engineering, security, and infrastructure.
• Experience delivering architecture solutions in an agile environment and constantly evolve the architecture with changing business needs.
• Experience in cross-domain IT architecture.
• Knowledge of technology solutions and ability to learn, understand, and work quickly with emerging technologies, methodologies, and solutions in the cloud/IT tech space.
• Experience in highly regulated industries and handling sensitive data is a plus.
• Enter new trouble tickets, escalate existing tickets, and keep users informed of status.
• Keep procedures and troubleshooting links and tools up to date.
• Provide guidance to team members on systems-related technologies in the form of consultations, architecture and design proposals, and reviews.
• Follow existing incident, problem, release, crisis, and change management processes as well as provide feedback to improve said processes.
• Participate in an on-call rotation, providing 24/7 support for all relevant systems.
• Experience working in matrixed organization.
• Ability to collaborate in team environment as well as work independently.

Qualifications

Education

• Bachelor's Degree in Computer Science or Business Degree in Management Information Systems
• Advanced Technology Certifications

About you

• Fluent in English.
  10+ years working with or supporting Enterprise applications.
  Ability to work different shifts.

What do we offer

HireRight offers a competitive benefit package which includes:

• Medical
• Dental
• Vision
• Paid Life/AD&D Insurance
• Voluntary Life Insurance
• Short & Long Term Disability
• Flexible Spending Accounts
• 401K
• Generous Vacation and Sick Program
• 10 Paid Holidays
• Education Assistance Program
• Business Casual Attire
• Generous Referral Program
• Employee Discounts and Rewards
• And much more!
• All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.

HireRight, LLC is an Equal Opportunity EmployerMinorities / Females / Veterans / DisabilitiesHireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement feeThis job description in no way states or implies that these are the only duties to be performed by a team member's occupying this position. Team members may be required to perform other related duties as assigned, to ensure workload coverage. Team members are required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. This job description does not constitute an employment agreement between the employer and team member and is subject to change by the employer as the organizational needs and requirements of the job change. This job description is subject to change at any time.