HVAC Service Manager

Mr. Holland's Home Services started from humble beginnings back in 1997 and has grown to become a staple in all southeastern and surrounding areas of WI. We are a team of home service experts who go the extra mile to ensure peak performance for your home's heating, air conditioning, plumbing, and electrical systems.

Position Overview: We are seeking a dedicated and experienced HVAC Service Manager to join our team at our Jackson, Wisconsin location. The Service Manager will oversee our HVAC service operations, ensuring that our customers receive prompt, reliable, and high-quality service. This position would require in field management to train and coach technicians in proper turnover processes. This role requires strong leadership skills, technical expertise in HVAC systems, and a customer-centric approach to service delivery.

Why work for Mr. Holland's?

• Benefits that start on the 1st of the month following hire date
• Great Growth Opportunities
• Fantastically fun work culture
• Medical (three affordable medical plans to choose from), Dental and Vision Insurance
• Company paid Life Insurance and Employee Assistance Program for yourself, spouse, and children.
• Company paid Short-Term and Long-Term Disability
• Optional Flexible Spending Accounts, Health Savings Accounts, Supplemental Medical Insurance, Pet Insurance, and ID & Legal Shield
• 401k with company match
• Professional and Personal Development, Including Continued Education Assistance
• Paid vacation and major holidays
• Compensation: $80,000-$150,000 salary plus bonus

Key Responsibilities:

• Team Leadership: Manage and lead a team of HVAC service technicians, providing guidance, training, and support to ensure high performance and customer satisfaction.
• Service Operations: Oversee day-to-day service operations, including scheduling, dispatching, and monitoring service calls to meet customer expectations and service level agreements.
• Technical Expertise: Utilize your in-depth knowledge of HVAC systems to troubleshoot complex issues, provide technical support to technicians, and ensure efficient service delivery.
• Customer Service: Maintain a focus on customer satisfaction by addressing customer inquiries, resolving complaints, and ensuring service excellence at every interaction.
• Inventory and Resource Management: Manage inventory levels, equipment, and resources to optimize service efficiency and minimize downtime.
• Compliance and Safety: Ensure compliance with industry regulations, company policies, and safety standards to maintain a safe working environment for employees and customers.

Qualifications:

• Strong customer value adding techniques to help increase the average ticket price
• Be willing to be in the field to help train and coach technicians
• Proven experience in HVAC service management or a similar role, demonstrating leadership capabilities and technical proficiency.
• Strong understanding of HVAC systems, components, and operations, with the ability to troubleshoot and resolve technical issues effectively.
• Excellent communication skills, both verbal and written, with the ability to interact professionally with customers, technicians, and internal stakeholders.
• Leadership qualities, including the ability to motivate and inspire a team, foster a collaborative work environment, and drive continuous improvement.
• Organizational skills and the ability to prioritize tasks in a fast-paced environment to meet service deadlines and customer expectations.
• Must be able to pass a background check and drug screen.