AVP, Investor Reporting

Founded in early 2008, Fay Servicing is committed to providing innovative servicing solutions for both residential and business purpose loans. As a specialty mortgage servicer who sees the customer behind every loan, we understand that our customers are not loan numbers - they're homeowners.

Before founding our company, we conducted an exhaustive analysis of the mortgage servicing industry and gained valuable insight into the problems facing mortgage servicers and their customers. With that insight, we set out to build a different kind of servicing company from the ground up.

Join us on Our Journey

Come join us on our journey to serve our customers and be the leader in our industry! We are currently looking for a(n) AVP, Investor Reporting to join our team!

Reporting to the VP, Investor Reporting, this position is responsible for leading the Investor Reporting Team in the planning, support, and execution of strategies focused on driving increased revenue, cost savings, operational enhancements, regulatory requirements, and strengthening controls. This role manages activities related to investor reporting and remitting, the control of custodial accounts, updates into MSP, and the clearing of reconciliation exceptions within industry guidelines. This position supports designated activities required to define and track SLAs and KPIs for the team. The AVP, Investor Reporting, effectively executes projects and initiatives, communication plans, processes, and the implementation of tools and resources.

This role facilitates the review of new contracts with legal and client relations and coordinates the input and review of key reporting and pricing components of contracts with cross-functional groups within Fay. Additionally, the AVP, Investor Reporting is responsible for managing performance, fostering development, and providing mentoring to employees with the goal to evaluate talent in a continuing effort to increase the efficiency of the department. This position leads and participates in projects designed to evolve and advance the performance of the assigned functions.

Qualifications Include:

• Bachelor's degree in Business or related field (or equivalent combination of years of experience with High School diploma/ GED) required
• 5+ years' experience with residential mortgage, commercial mortgage, insurance, and other financial products
• 5+ years' experience in key areas encompassed with Investor Reporting
• 3+ years' experience managing people and leading teams highly preferred
• Depth of knowledge of servicing processing rules and guidelines
• Demonstrated experience effectively evaluating and implementing processes to include experience researching and adapting best practices to align with business and product needs
• Successful experience working in a fast-paced work environment
• Strong skills and experience in MS Word, Excel to compile and analyze data, PowerPoint, and Outlook
• Strong verbal and written communication skills
• Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization
• Collaborative and consultative work style; high team-orientation
• Effective management skills to include talent selection, training, coaching, and performance management
• Demonstrated ability to foster an environment of positive employee engagement and trust
• Open to change; agile; high learning agility
• Strong analytical skills coupled with sound judgement
• Strong problem-solving abilities
• Ability to analyze and interpret data to identify opportunities and propose solutions
• Demonstrated ability to establish credibility for recognizing and supporting the organization's culture, values, and priorities
• Strong project management skills
• Strong attention to detail; strong quality and compliance orientation
• Ability to effectively prioritize under tight deadlines in a fast-paced, dynamic environment; effective time management
• Self-directed; ability to proactively ask questions and surface issues/ concerns
• Professional maturity, integrity, and ability to maintain confidential data and information
• Strong business acumen; strong fiscal and technical aptitude

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Featured Benefits

• Medical, Dental and Vision Insurance
• Company Paid Life Insurance
• Disability Insurance
• Pet Insurance
• 401k Program with Employer Matching
• 3 Weeks Paid Time Off (PTO)
• Paid Holidays
• Wellness Initiatives
• Employee Assistance Program
• Eligible for Hybrid Work Schedule with Remote Flex Days

Compensation

• The hiring range for this position is between $100,000.00-$115,000.00 annually
• This position is eligible for an annual discretionary bonus

Fay Cares!

The Fay-Constructive Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.

At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected, and included and is presented with equal opportunities to be successful. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information, go to www.dhs.gov/E-Verify.