Director of Information Technology

Description

About the Opportunity

The Minnesota Jewish Community Center is hiring a Director of Information Technology to join our organization. The Director of Information Technology leads our computing technology, such as networking, hardware, software, the internet, and being a partner to people that work with these technologies. The Director of IT works with stakeholders and leadership to understand how teams, employees, and patrons will use technology and what programs, features or platforms are needed. The Director is responsible for establishing IT processes, protocols, and strategically identifying resources to streamline and integrate the various technology needs of the organization. The incumbent must know and understand hardware, software, applications, networks and emerging technology. Security, efficiency, and integration are a crucial aspect of the Director's responsibility. The Director serves as a key leader in developing and cultivating the JCC organizational culture and ensuring all leaders are equipped to model our cultural expectations.

Candidates must align with our core values, create inclusive spaces, foster caring relationships, strive for excellence, thrive in a collaborative, multi-faceted environment, demonstrate innovation, and embrace the EOS Operating Model. This is an exempt full-time professional position with a comprehensive benefits package.

Essential Functions

• Drive organization-wide technology.
• Review current IT systems, such as network, software and hardware features for any opportunities or challenges and update and implement strategic road map for network, software and hardware improvements.
• Ensure the integrity and security of all IT infrastructure, including networks, servers, and hardware utilized by the Minnesota JCC.
• Implement comprehensive cybersecurity protocols, ensure compliance with regulatory and industry standards, and manage PCI, SOC, and other requirements.
• Collaborate with team members and Senior Leaders to determine which system requirements are necessary to remain efficient and recommend new systems that streamline efficiency and address or correct known issues.
• Gather and analyze system requirements and create analysis reports that represent the cost-benefit of any proposed upgrades.
• Lead the IT team in managing existing and implementing approved new systems that support efficient operations and budgetary goals.
• Develop, manage, and be accountable to IT Department budget.
• Test and troubleshoot existing and future technologies to ensure they're operating efficiently.
• Instruct team members on how to use systems through training programs and documents.
• Deliver cybersecurity and risk education.
• Submit and implement all approved systems under deadlines and budget resources.
• Facilitate communication between stakeholders.
• Ensure system quality and performance, and plans for IT related business continuity.
• Manage system implementation and integration.
• Perform other duties as assigned.

Additional Duties:

• Reviewing and approving time reporting.
• Assist Chief Administrative Officer with special projects.
• Activities, duties, and responsibilities may change at any time with or without notice.
• This job description is not intended to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee in this position.

You'll Also Get

• Excellent benefits including medical and dental plans, matching 401(k) retirement plan, short & long-term disability, flexible and fixed holidays, and paid time off.
• Free family fitness and recreation membership
• Discount on our wide range of programs including early childhood, summer camp and enrichment
• Plus, you become part of our community built on our values

Requirements

Minimum Qualifications

• Bachelor's Degree + related experience.
• 5+ years of IT supervisory experience and 10+ years of system administration.
• Ability to maintain the integrity and security of all confidential information, documents and files.
• Valid driver's license and satisfactory driving record.
• Ability to travel between multiple locations.
• Excited to be on-site in the office.
• Commitment to equity, diversity, environmental stewardship, and social justice.
• Knowledge of Jewish culture and traditions.
• Successful completion of full background check, including criminal, credit, and reference checks.
• Proven leadership and team management experience.
• Excellent communication and interpersonal abilities.
• Ability to maintain confidentiality and handle sensitive information.
• Positive attitude and dedication to providing exceptional customer service.

Competencies

• Experience with cybersecurity and compliance standards.
• Experience implementing and/or managing Microsoft 365 ecosystem, Power Platform and Azure.
• Strong knowledge and understanding to manage Microsoft SharePoint as a file library, intranet, and communications tool.
• Experience with Enterprise Systems including Customer Relations Management systems (CRMs), integration of software through APIs, PCI compliance, and managing sensitive data.
• Strong desire and ability to manage information systems, ensure data integrity, and provide information systems training to staff
• Assist staff with cyclic CRM program and financial changes to ensure seamless registrations and membership sales to our patrons.
• Ability to integrate SSO between systems and write script to enhance efficiencies.
• Understanding of network technologies and wide area networks such as VPNs and DNS.
• Strong analytical skills.
• Proven attention to detail, time management and problem-solving skills.
• Excellent communication and interpersonal skills.
• Positive attitude and dedication to providing exceptional customer service.
• Commitment to the highest professional and ethical standards.
• Understand and adhere to the Employee Reference Guide and other JCC policies, protocols, and procedures.
• Experience in budget development and financial management.
• Ability to develop and communicate a strategic vision effectively across diverse stakeholder groups.
• Embraces change and adaptability.
• Proactive creative problem solving.
• Leads with positivity and passion.

Abuse Prevention and Risk Management

• Ensure information systems for screening and hiring employees and volunteers, as well as members, are maintained and utilized and assist Human Resources and the Chief Administrative Officer in ensuring that all employees and volunteers have met screening requirements.
• Integrate and utilize system tools to train employees and volunteers on abuse prevention.
• Provide employees and volunteers with on-going supervision, training, and feedback related to cybersecurity, inappropriate use of technology, and prevention of abuse.
• Respond quickly to policy violations using the JCC's procedures.
• Respond seriously and confidentially to reports of inappropriate behaviors.
• Follow mandated reporting requirements.

Supervisory Responsibility

• Supervise IT Manager
• Manage vendor relationships
• Lead contract employees

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to verbally communicate with others. In the office setting, this is primarily a sedentary role, and employee sits at a desk for consecutive hours at a time using a computer or other office equipment or standing while scanning/copying documents. In both the office setting and well as in other facility and program spaces, additional physical requirements include lifting and moving equipment and program supplies up to 40 lbs., occasional bending, crouching, and reaching.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

Work Environment

The work environment consists of a dedicated office space at the Saint Paul location and shared office at the Minneapolis location. Working conditions may include regular interruptions and meetings. Employee is expected to work 4 days per week at the Saint Paul location and 1day per week at the Minneapolis location. This is a fast-paced work environment requiring high energy, a growth mindset, and ability to drive solutions. The employee will typically work M-F, 8 am - 5 pm and will be required to flex their schedule to work occasional evening/and or weekend work for both scheduled and on-call needs.