Availability/IT Ops Manager

Fully Cleared IT Operations/Availability Manager needed!
Must have current polygraph to be considered for the job.
Shift: Sun - Thurs 10pm - 6am

Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first! Help protect our national security while working on innovative projects that offer opportunities for advancement.

Currently seeking a motivated, career and customer-oriented Availability Manager to join our team at the Annapolis Junction, MD location within the Centralized Services Department.

Responsibilities include but are not limited to:

• Serve as integral member of team operating from three disparate work centers in MD.
• Support the delivery of services within Service Level Agreements and Key Performance Indicators across 6 different geographically dispersed supported regions via managing network outages, responding to Major Incidents, and performing analysis to create after action reports.
• Use metrics and client data to identify trends, anticipate problems, perform root cause analysis and work with members across the IT teams to help implement preventative measures to ensure a best-in-class level of customer support services.
• Complete tailored training successfully to provide 24/7 support to daily operations for a worldwide-IT operations support contract and provide feedback to other PMO teams as requested.

Basic Qualifications:

• BS and 2 or more years of relevant experience or AA Degree in technical subject/engineering or 4 years of relevant experience, but education can be substituted with experience
• Security+ or other IAT Level II certification to meet compliance.
• Developed oral and written communication skills with the ability to convey technical concepts to various audiences and to communicate effectively with senior managers, colleagues, and other stakeholders.
• Experience in a technical support role with an understanding of IT equipment, network, and end user devices.
• Ability to handle complex customer situations and interact with all levels of personnel to provide a quick and effective resolution.
• Familiarity with network monitoring tools, and some experience with network switches (port security and understanding of operations).

Apply directly to www.flashtg.com or send resume to dmagruder@flashtg.com.

Competitive Benefits Package!
401(k) with 6% company match - VESTS IMMEDIATELY
Medical Insurance
Dental Insurance
Vision Insurance
Life and Disability Insurance
Complimentary Identity Theft Protection
Tuition Reimbursement
Paid Time Off
Referral bonuses
And more!

6% 401K Match!
Generous Referral Bonuses
Education Reimbursement!