Supervisor Patient Access - Full Time, Days (Culver City)
Apply NowCompany: Prospect Medical Holdings
Location: Culver City, CA 90230
Description:
Job Description
The Patient Access Supervisor is responsible for supervising Patient Access staff and ensuring the day-to-day functions of the department are maintained and completed in a timely manner. These functions include all admitting and pre-admitting activities. Specific supervisory duties also include employee coaching, training, hiring, counseling/discipline, and performance assessment processes. Serves as a role model and resource to colleagues, staff and others. Appropriately educates, cross trains and mentors staff. Ensures compliance with applicable policies and standards.
Responsibilities
Qualifications
Required Qualifications:
Preferred Qualifications:
Pay Rate: Min - $73,300 | Max - $98,043
About Us
Southern California Hospital at Culver City has been taking care of generations of Culver City and west LA residents. We are a full-service, acute care hospital with a 24/7 emergency department and nationally recognized patient safety. Now at 420 beds, SCH-CC is a general acute care hospital that utilizes many of the latest medical treatments and technologies. The hospital offers a wide range of inpatient and outpatient acute care services, including an orthopedic center, cardiovascular services, acute rehabilitation, sub-acute care, psychiatric care and chemical dependency programs. Additionally, SCH-CC operates a 24-hour emergency services center, which serves as a paramedic receiving station and is staffed by board-certified emergency physicians and nurse specialists.
The Patient Access Supervisor is responsible for supervising Patient Access staff and ensuring the day-to-day functions of the department are maintained and completed in a timely manner. These functions include all admitting and pre-admitting activities. Specific supervisory duties also include employee coaching, training, hiring, counseling/discipline, and performance assessment processes. Serves as a role model and resource to colleagues, staff and others. Appropriately educates, cross trains and mentors staff. Ensures compliance with applicable policies and standards.
Responsibilities
- Ensures the day to day operations of the department are maintained and completed in a timely manner in accordance with hospital and departmental policies. Assists staff in day to day functions of the department providing guidance and support as needed. Provides support to Patient Access Corporate Director. Demonstrates problem-solving, critical thinking, and prioritization of work to resolve issues as they arise in an appropriate and timely manner.
- Provides effective oversight and guidance of staff and operations, including audits of activities and documentation. Appropriately educates and mentors, and leads/participates in company initiatives, such as employee engagement, to support a team-oriented culture. Acts as a coach and positive role model for staff by establishing and maintaining a safe work environment that fosters positive morale.
- Conducts audits to ensure all departmental functions are completed accurately and in a timely manner in accordance with departmental policies. Communicates findings to department director and staff accordingly.
- Ensures appropriate staffing levels. Responsible for scheduling/staffing, coaching, training, hiring, firing, counseling, performance evaluations and competencies, and payroll process. Appropriately monitors and addresses performance issues, applying corrective or disciplinary action when needed. Effectively manages staff in compliance with all established policies, procedures and legal guidelines.
- Interfaces with other departments to ensure optimal processing of information and admits/discharges.
- Processes, maintains, compiles, and reports statistical data requested by Department Director.
Qualifications
Required Qualifications:
- Four (4) years of Patient Access experience
- Strong time management skills and ability to effectively prioritize tasks
- High School Diploma or GED
- Excellent written and verbal communication skills in English
- Ability to multitask and maintain a work pace appropriate to workload
- Computer literacy and proficiency
- Must demonstrate customer service skills appropriate to the job
Preferred Qualifications:
- Bachelor's Degree
- Previous supervisory experience
Pay Rate: Min - $73,300 | Max - $98,043
About Us
Southern California Hospital at Culver City has been taking care of generations of Culver City and west LA residents. We are a full-service, acute care hospital with a 24/7 emergency department and nationally recognized patient safety. Now at 420 beds, SCH-CC is a general acute care hospital that utilizes many of the latest medical treatments and technologies. The hospital offers a wide range of inpatient and outpatient acute care services, including an orthopedic center, cardiovascular services, acute rehabilitation, sub-acute care, psychiatric care and chemical dependency programs. Additionally, SCH-CC operates a 24-hour emergency services center, which serves as a paramedic receiving station and is staffed by board-certified emergency physicians and nurse specialists.