Business Process Expert - Order to Ship

This role leads development and improvement activities for Logistics business units and will be the internal expert on systems and integrated functional processes associated. The Business Process Expert, Order to Ship identifies and implements innovative solutions partnering with stakeholders to enhance critical business processes. This role is highly cross-functional and requires the ability to balance priorities, navigate ambiguity, influence positivity of change, and facilitate groups to bring teams to alignment.

Accountabilities:

Strategic Planning & Partnership (30%)

• Create systems and process enhancement roadmap in alignment with Logistics Business Partner(s) at the Manager Level and below
• Partner with IT teams for solution development and delivery

Process Transformation Projects (30%)

• Execute projects following business process transformation methodology
• Define clear functional objectives and success criteria, emphasizing innovative solutions to key business challenges
• Identify risks and offer resolutions through influencing, persuasion, and coaching of business partners and stakeholders

Process Knowledge & Enhancements (40%)

• Become a SME in Customer Service, Transportation, and Fulfillment processes
• Update & manage evolving process flows, work instructions, and playbooks
• Introduce processes and enhancements that align with stakeholder goals

Key Metrics & Financial Targets:

• Shared Supply Chain Goals
  
  • COGS, Safety, Quality
• Transactional Management & Accuracy
• Time/$ Savings from process transformations and enhancements
• Documentation delivery to business partners

Own:

• System & process improvement roadmaps with business partners
• Defining, managing and implementing projects to transform people, process, & systems in alignment with stakeholder goals
• Management of evolving process flows, work instructions, and playbooks

Influence:

• Process design and standardization
• Project outcomes and deliverables
• Prioritization of backlog improvements during Agile scrum meetings

Veto:

• Symptom fixes in place of identifying root cause solutions

Critical Relationships:

• Assigned Business Partners which will consist of Customer Service, Transportation, and Fulfillment stakeholders
• Information Technology (IT)
• Delivering solutions in a 'three-in-a-box' structure with IT and Business partners

Skills Needed To Be Successful:

• Bachelor's Degree in Business, Supply Chain Mgmt., Engineering, or equivalent combination of education, training and/or experience
• 2-4 years supply chain and/or manufacturing experience
• Certified in Lean Six Sigma or demonstrated equivalent aptitude and passion for Continuous Improvement
• Experience leading large, complex cross-functional projects for process analysis and optimization in Supply Chain environment
• Intermediate proficiency in Microsoft Excel, Visio, PowerPoint, and Power BI

Extraordinary Leadership Expectations:

• Addresses setbacks and communicates effectively
• Challenges status quo and defines opportunities
• Seeks input and alignment from others

Compensation:

Compensation offered to prospective Team Members has taken internal equity into consideration and can vary depending on a positions' location. The final agreed upon wage may vary based on the job-related knowledge, skills, and experience of the individual.

• Competitive annual salary from $91,000 to $114,000, based in Chicago, IL
• Bonus plan designed to recognize company performance and individual contributions
• Comprehensive health and welfare benefits
• Company matching 401(k) contributions
• Paid time off including annual leave, paid sick time and holidays
• Extensive opportunities for training, development, and career growth