Spa Manager

Overview

Job Title: Spa Manager

Salary: $80,000 +

Status: Full Time

Shift: Varies

Other Compensation: Performance based Bonus eligible

Luxury matched only by the sublime beauty of the Colorado Rockies awaits you in our all new ULTIMATE resort. Experience everything that surrounds our beautiful location in the heart of the Rocky Mountains, including world-class skiing, fishing and horseback riding.

On our 23rd floor experience breath taking panoramic mountain views in our Spa, Fitness Center, and Pool. Through innovative treatments and products, the Spa Monarch experience reinvents the future offering 7 totally new unprecedented systems in wellness and spa. Enjoy infused water hand-crafted to enhance your workout recovery in our fitness center featuring TechnoGym equipment with Active Wellness TV. Relax with poolside service in our indoor infinity pool and jetted spas, or relax on our outside sun deck with fire pits and an outdoor jetted spa.

There are many great advantages to work in our highend Spa/Salon department:

• Free Hot Meal per shift
• Non-smoking environment
• Subsidized transportation
• Working on the 23rd floor
• In a quiet tranquil space
• Unique and high-end spa
• Learn and experience what the spa has to offer

Responsibilities

The Spa Manager will ideally have luxury hospitality experience and will be responsible for directing, managing, and providing leadership and direction to the spa operations on an assigned shift. Our Spa provides a wide variety of services including manicures, pedicures, nails, massages, facials, and body wraps.

• Hire, train, evaluate and manage Spa Team Members
• Monitor operational activities and issues daily and shift by shift within the spa facilities
• The Spa Manager will resolve guest challenges with effective solutions while being mindful of delivering superior guest service
• Maintain current knowledge of all spa services, pricings, offerings, schedules, specials, and other services
  provided at the spa
• Assist in developing and executing marketing initiatives
• Oversee the maintenance of the spa including overall cleanliness, service and economic use of resources and supplies
• Must possess exceptional interpersonal and guest service skills
• Regular attendance in conformity with these standards is essential to the success of this position.
• Know retail product trends, find new and exciting retail
• Maintain relationship with existing retail vendors
• Find new vendors
• Research product and be in the know regarding all aspects of Spa Retail
• Retail incentives for staff, providers and guests to drive sales
• Build relationships with vendors for training, product knowledge
• Ensure vendors complete all vendor request packets and input retail vendor information into software
• Update all retail pricing in software when prices change
• Organize monthly inventory and quarterly inventories
• Generate purchase orders in software and get proper approvals
• Keep retail area stocked and clean
• Keep retail closet organized and clean
• Print and tag all incoming retail
• Weekly recap email regarding work completed
• Be creative and merchandise retail and manikins
• Performs other incidental and related duties as required and assigned

Qualifications

• Minimum 1-2 years of managerial, sales, and customer service skills desired, preferably in a high-end spa, fitness, hotel environment
• Previous Spa Management experience is preferred
• Ability to perform mathematical calculations with speed and accuracy
• Ability to respond to guest and employee concerns with urgency and professionalism
• Ability to make rational business decisions, demonstrate analytical thinking, and acute problem solving
• Communicate effectively and interact professionally our guests and staff
• Will have the ability to effectively and consistently develop and coach front line staff
• Must understand the operational dynamic within all areas of the spa
• Must be able to create and maintain vendor relationships
• Seek out new vendors and find the latest trends in the Spa world
• Must be extremely organized and plan well

Not only does Monarch offer a luxury experience for guests we offer luxury benefits to our Team Members as well!

Full Time Team Members (30+ hours) will enjoy the following benefits and perks:

• Paid Time Off
• 6 Observed Holidays and Holiday Pay
• Health Benefit Insurance Package after 90 days includes: medical, dental, vision, life insurance, short term disability, 401k with company match
• Relocation Reimbursement

Part Time and Full Time Team Members (TMs) will enjoy the following benefits and perks:

• 1 Free Hot Meal per shift and Unlimited Coffee, Tea, Soft Drinks
• Up to 48 hours of Sick Pay for Team Members Under 30 hrs per Week
• 80% Subsidized Bus Transportation Options
• Free Covered Parking
• Education/Tuition/Certification Reimbursement (up to $6,000 per calendar year)
• Wardrobe/Uniforms and Dry Cleaning Provided Free of Charge for most positions
• Career Development and Advancement Programs
• Team Member Anniversary Recognition (earn resort credit, vacation trips and more!)
• Team Member Hotel, Retail and Spa Discounts

Don't want to drive to Black Hawk? You don't have to! Check out these casino bus routes at www.casinoshuttle.com. As a Team Member of Monarch, we subsidize your bus transportation up to 80%!

An Equal Opportunity Employer: Monarch Casino Resort Spa does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is Monarch's intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.