Information Technology Generalist Administrator 1
Apply NowCompany: State of Pennsylvania
Location: Dauphin, PA 17018
Description:
Salary: $75,678.00 - $114,915.00 Annually
Location : Dauphin County, PA
Job Type: Civil Service Permanent Full-Time
Job Number: CSSC-2025-19460-01544
Department: Executive Offices
Division: EX OA ETSO Comp Cld Srvs Div
Opening Date: 03/20/2025
Closing Date: 4/2/2025 11:59 PM Eastern
Job Code: 01544
Position Number: 00072737
Union: Non Union
Bargaining Unit: A3
Pay Group: ST09
Bureau / Division Code: 00812812
Bureau / Division: EX OA Enterprise Technology Services Office - Compute and Cloud Services Division
Worksite Address: 1 Technology Park
City: Harrisburg, Pennsylvania
Zip Code: 17110
Contact Name: Matthew Zyroll
Contact Phone: 717.836.3503
Contact Email: mzyroll@pa.gov
THE POSITION
Are you searching for highly advanced technical information technology (IT) work providing a variety of IT support functions as a server administrator? Achieve your goals the Enterprise Technology Services Office - Compute and Cloud Services Division as an Information Technology Generalist Administrator 1. Take the next step in your IT career with a team that makes it possible for Commonwealth agencies to foster opportunities for business and community growth, coordinate across communities for quick responses to changing situations, and connect Pennsylvania to the world's economy!
DESCRIPTION OF WORK
In this role, you will support our Infrastructure and Economic Development delivery center as a server administrator representing our team and assisting with application and database administration duties. Work will rely upon your high level of technical expertise in server administration troubleshooting and Microsoft PowerShell. You will be responsible for supervising a team of contractors to support various business areas served by our delivery center; monitoring, maintaining, and resolving application problems as they arise at sites across the state; and coordinating with different teams for triage, repair, and the completion of assigned tasks.
You will be a liaison to other agencies when sharing data or access to applications, a leader across IT teams, a knowledgeable resource of current technologies and commonwealth guidelines compliance requirements, and a team player who consults with supervisors and colleagues as needed to ensure that all delivery center applications and databases are up. Apply now to advance your IT career while supporting infrastructure and economic development across the Commonwealth!
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
Other Requirements:
Legal Requirements:
How to Apply:
Veterans:
Telecommunications Relay Service (TRS):
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
Learn more about our Total Rewards by watching this short !
See the total value of your benefits package by exploring our
Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visit and click on the benefits box.
*Eligibility rules apply.
01
Selective Certification: Do you possess three or more years of full-time experience in server administration troubleshooting?
02
If you indicated YES to the question above, please describe the details of the experience you possess. Please be sure to address the items listed below in your response. The claimed experience must also be provided within the experience section of your application. If you indicated NO to the question above, type N/A in the box below.The name(s) of the employer(s) where you gained this experience The specific duties you performed related to your experience with server administration troubleshooting Your level of responsibility
03
Selective Certification: Do you possess three or more years of full-time experience using Microsoft PowerShell?
04
If you indicated YES to the question above, please describe the details of the experience you possess. Please be sure to address the items listed below in your response. The claimed experience must also be provided within the experience section of your application. If you indicated NO to the question above, type N/A in the box below.The name(s) of the employer(s) where you gained this experience The specific duties you performed related to your experience with Microsoft PowerShell Your level of responsibility
05
Do you have one or more years of experience as an Information Technology Generalist 2 while employed by the Commonwealth of Pennsylvania?
06
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
07
Do you have one or more years of experience as an Applications Developer 2 while employed by the Commonwealth of Pennsylvania?
08
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
09
Do you have one or more years of experience as a Database Analyst while employed by the Commonwealth of Pennsylvania?
10
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
11
Do you have one or more years of experience as an Information Security Specialist 1 while employed by the Commonwealth of Pennsylvania?
12
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
13
Do you have one or more years of experience as a Network Specialist 2 while employed by the Commonwealth of Pennsylvania?
14
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
15
How many years of full-time technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, database maintenance or database development, data analysis and data model development, administration of information technology security programs, or other information technology support/administration services do you possess?
16
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
17
Do you possess any graduate education in an Information Technology field?If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If you answer "Yes" to this question based on education acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting and clicking the Evaluation Services Link.
For additional information on foreign education credentials, please visit and click on Other Information.You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.
18
You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.
Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.
If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.
If you have general questions regarding the application and hiring process, please refer to our
19
WORK BEHAVIOR 1 -DESIGN AND DEVELOP PROCESSESDesign and develop the processes involved in the installation and configuration of currently supported server operating systems (Microsoft, Linux, other). Formulate solutions while forecasting future upgrade paths and managing project and fulfillment requirements.Levels of PerformanceSelect the Level of Performance that best describes your claim.
20
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.The name(s) of the employer(s) where you gained this experience The actual duties you performed related to designing and developing processes Your level of responsibility
21
If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.College/University Course Title(s) Credits/Clock Hours
22
WORK BEHAVIOR 2 - TECHNICAL ASSISTANCETroubleshoots and resolves computer network, backup, or server issues. Responds to escalated incidents by diagnosing and troubleshooting issues and works with end users and service providers to resolve issues and critical service outages. Works with other IT areas to isolate and identify the cause of problems such as server and performance issues or hardware and software failures. Provides guidance to staff in diagnosing, troubleshooting, and resolving computer network issues.Levels of PerformanceSelect the Level of Performance that best describes your claim.
23
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.The name(s) of the employers where you gained this experience The actual duties you performed related to the technical assistance you provided Your level of responsibility
24
If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.College/University Course Title(s) Credits/Clock Hours
25
WORK BEHAVIOR 3 - INCIDENT MANAGEMENTOversee the daily operations of the delivery center, collaborating with teams to triage, address, and resolve server administration and application issues as they arise. This includes managing and maintaining APC UPS and PDU systems, which safeguard critical hardware both on-site and at remote locations across the state. Additionally, establishes clear definitions for IT incidents and problems, along with their severity levels, to ensure efficient and appropriate issue management.Levels of PerformanceSelect the Level of Performance that best describes your claim.
26
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.The name(s) of the employers where you gained this experience The actual duties you performed related to incident management The types of incidents you managed Your level of responsibility
27
If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.College/University Course Title(s) Credits/Clock Hours
28
WORK BEHAVIOR 4 - WRITTEN COMMUNICATIONPrepare written technical or narrative documents in such areas as migration strategy, issue resolution and user acceptance documents. Maintain installation and setup guides, activity logs and end-user documentation as requested. Identify and report recurring system issue patterns and necessary corrective actions needed. Levels of PerformanceSelect the Level of Performance that best describes your claim.
29
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.The name(s) of the employers where you gained this experience The actual duties you performed related to written communication Your level of responsibility
30
If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.College/University Course Title(s) Credits/Clock Hours
31
WORK BEHAVIOR 5 - TECHNICAL OPERATIONSProvide consultative services to organization program managers and vendors on the development, review, and administration of IT services, policies, and plans. Develop IT service plans, assess needs, and recommend possible solutions.Levels of PerformanceSelect the Level of Performance that best describes your claim.
32
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.The name(s) of the employers where you gained this experience The actual duties you performed related to technical operations The types of IT service plans you developed Your level of responsibility
33
If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.College/University Course Title(s) Credits/Clock Hours
Required Question
Location : Dauphin County, PA
Job Type: Civil Service Permanent Full-Time
Job Number: CSSC-2025-19460-01544
Department: Executive Offices
Division: EX OA ETSO Comp Cld Srvs Div
Opening Date: 03/20/2025
Closing Date: 4/2/2025 11:59 PM Eastern
Job Code: 01544
Position Number: 00072737
Union: Non Union
Bargaining Unit: A3
Pay Group: ST09
Bureau / Division Code: 00812812
Bureau / Division: EX OA Enterprise Technology Services Office - Compute and Cloud Services Division
Worksite Address: 1 Technology Park
City: Harrisburg, Pennsylvania
Zip Code: 17110
Contact Name: Matthew Zyroll
Contact Phone: 717.836.3503
Contact Email: mzyroll@pa.gov
THE POSITION
Are you searching for highly advanced technical information technology (IT) work providing a variety of IT support functions as a server administrator? Achieve your goals the Enterprise Technology Services Office - Compute and Cloud Services Division as an Information Technology Generalist Administrator 1. Take the next step in your IT career with a team that makes it possible for Commonwealth agencies to foster opportunities for business and community growth, coordinate across communities for quick responses to changing situations, and connect Pennsylvania to the world's economy!
DESCRIPTION OF WORK
In this role, you will support our Infrastructure and Economic Development delivery center as a server administrator representing our team and assisting with application and database administration duties. Work will rely upon your high level of technical expertise in server administration troubleshooting and Microsoft PowerShell. You will be responsible for supervising a team of contractors to support various business areas served by our delivery center; monitoring, maintaining, and resolving application problems as they arise at sites across the state; and coordinating with different teams for triage, repair, and the completion of assigned tasks.
You will be a liaison to other agencies when sharing data or access to applications, a leader across IT teams, a knowledgeable resource of current technologies and commonwealth guidelines compliance requirements, and a team player who consults with supervisors and colleagues as needed to ensure that all delivery center applications and databases are up. Apply now to advance your IT career while supporting infrastructure and economic development across the Commonwealth!
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:
- Full-time employment
- Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch. Work will be defined by workload or manager.
- Telework: You may have the opportunity to work from home (telework) part-time. You will be required to be in the office one day per week. Currently, Wednesday is the in office day, but this may change in the future. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.
- Salary: In some cases, the starting salary may be non-negotiable.
- You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
- One year as an Information Technology Generalist 2, Applications Developer 2, Database Analyst, Information Security Specialist 1, or Network Specialist 2 (Commonwealth job titles or equivalent Federal Government job titles, as determined by the Office of Administration); or
- Five years of information technology experience that includes two years of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, database maintenance or database development, data analysis and data model development, administration of information technology security programs, or other information technology support/administration services; or
- Three years of information technology experience that includes two years of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, database maintenance or database development, data analysis and data model development, administration of information technology security programs, or other information technology support/administration services, and an associate's degree in any information technology field; or
- One year of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, database maintenance or database development, data analysis and data model development, administration of information technology security programs, or other information technology support/administration services, and a bachelor's degree in any information technology field; or
- An equivalent combination of experience and training.
Other Requirements:
- This particular position also requires you to possess:
- Three or more years of server administration troubleshooting experience.
- Three or more years of Microsoft PowerShell experience.
- You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
- You must be able to perform essential job functions.
Legal Requirements:
- You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.
How to Apply:
- Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
- If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
- Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
- Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
- Pennsylvania law (51 Pa. C.S. 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov.
Telecommunications Relay Service (TRS):
- 711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
- Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
- Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
- Your score is valid for this specific posting only.
- You must provide complete and accurate information or:
- your score may be lower than deserved.
- you may be disqualified.
- You may only apply/test once for this posting.
- Your results will be provided via email.
Learn more about our Total Rewards by watching this short !
See the total value of your benefits package by exploring our
Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visit and click on the benefits box.
*Eligibility rules apply.
01
Selective Certification: Do you possess three or more years of full-time experience in server administration troubleshooting?
- Yes
- No
02
If you indicated YES to the question above, please describe the details of the experience you possess. Please be sure to address the items listed below in your response. The claimed experience must also be provided within the experience section of your application. If you indicated NO to the question above, type N/A in the box below.
03
Selective Certification: Do you possess three or more years of full-time experience using Microsoft PowerShell?
- Yes
- No
04
If you indicated YES to the question above, please describe the details of the experience you possess. Please be sure to address the items listed below in your response. The claimed experience must also be provided within the experience section of your application. If you indicated NO to the question above, type N/A in the box below.
05
Do you have one or more years of experience as an Information Technology Generalist 2 while employed by the Commonwealth of Pennsylvania?
- Yes
- No
06
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
07
Do you have one or more years of experience as an Applications Developer 2 while employed by the Commonwealth of Pennsylvania?
- Yes
- No
08
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
09
Do you have one or more years of experience as a Database Analyst while employed by the Commonwealth of Pennsylvania?
- Yes
- No
10
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
11
Do you have one or more years of experience as an Information Security Specialist 1 while employed by the Commonwealth of Pennsylvania?
- Yes
- No
12
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
13
Do you have one or more years of experience as a Network Specialist 2 while employed by the Commonwealth of Pennsylvania?
- Yes
- No
14
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
15
How many years of full-time technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, database maintenance or database development, data analysis and data model development, administration of information technology security programs, or other information technology support/administration services do you possess?
- 2 or more years
- 1 to less than 2 years
- Less than 1 year
- No experience
16
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
17
Do you possess any graduate education in an Information Technology field?If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If you answer "Yes" to this question based on education acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting and clicking the Evaluation Services Link.
For additional information on foreign education credentials, please visit and click on Other Information.You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.
- Yes
- No
18
You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.
Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.
If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.
If you have general questions regarding the application and hiring process, please refer to our
- Yes
19
WORK BEHAVIOR 1 -DESIGN AND DEVELOP PROCESSESDesign and develop the processes involved in the installation and configuration of currently supported server operating systems (Microsoft, Linux, other). Formulate solutions while forecasting future upgrade paths and managing project and fulfillment requirements.Levels of PerformanceSelect the Level of Performance that best describes your claim.
- A. I have experience designing and developing processes in the installation and configuration of supported server operating systems. I was responsible for formulating solutions, forecasting upgrade paths, and managing project and fulfillment requirements.
- B. I have experience formulating solutions, forecasting upgrade paths, and managing project and fulfillment requirements on server operating systems that someone else installed and configured.
- C. I have successfully completed college-level coursework related to information technology system installation or configurations.
- D. I have NO experience or coursework related to this work behavior.
20
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
21
If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
22
WORK BEHAVIOR 2 - TECHNICAL ASSISTANCETroubleshoots and resolves computer network, backup, or server issues. Responds to escalated incidents by diagnosing and troubleshooting issues and works with end users and service providers to resolve issues and critical service outages. Works with other IT areas to isolate and identify the cause of problems such as server and performance issues or hardware and software failures. Provides guidance to staff in diagnosing, troubleshooting, and resolving computer network issues.Levels of PerformanceSelect the Level of Performance that best describes your claim.
- A. I have experience troubleshooting and resolving problems by utilizing effective customer service techniques. I was responsible for resolving all levels of technical questions and issues and was the escalation point for complex issues referred by lower-level technicians.
- B. I have experience troubleshooting and resolving problems by utilizing effective customer service techniques. I was responsible for resolving routine questions and issues but referred more complex technical issues to a higher-level technician for resolution.
- C. I have successfully completed college-level coursework related to information technology troubleshooting.
- D. I have NO experience or coursework related to this work behavior.
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In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
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If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
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WORK BEHAVIOR 3 - INCIDENT MANAGEMENTOversee the daily operations of the delivery center, collaborating with teams to triage, address, and resolve server administration and application issues as they arise. This includes managing and maintaining APC UPS and PDU systems, which safeguard critical hardware both on-site and at remote locations across the state. Additionally, establishes clear definitions for IT incidents and problems, along with their severity levels, to ensure efficient and appropriate issue management.Levels of PerformanceSelect the Level of Performance that best describes your claim.
- A. I have experience managing all phases of incident response by coordinating and implementing action from all involved areas. I was responsible for defining information technology incidents and problems as well as their severity levels.
- B. I have experience managing all phases of incident response by coordinating and implementing action from all involved areas. Someone else was responsible for defining information technology incidents and problems as well as their severity levels.
- C. I have successfully completed college-level coursework related to incident management.
- D. I have NO experience or coursework related to this work behavior.
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In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
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If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
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WORK BEHAVIOR 4 - WRITTEN COMMUNICATIONPrepare written technical or narrative documents in such areas as migration strategy, issue resolution and user acceptance documents. Maintain installation and setup guides, activity logs and end-user documentation as requested. Identify and report recurring system issue patterns and necessary corrective actions needed. Levels of PerformanceSelect the Level of Performance that best describes your claim.
- A. I have experience preparing technical or narrative documents such as status reports, or system designs and documents, or information technology evaluations. I was RESPONSIBLE FOR THE FINAL DOCUMENT that conveyed customized information to the intended recipients.
- B. I have experience preparing technical or narrative documents such as status reports, or system designs and documents, or information technology evaluations. I was RESPONSIBLE FOR COMPILING A PORTION OF THE DOCUMENT, but someone else was responsible for the final version that conveyed customized information to the intended recipients.
- C. I have completed college-level coursework in business writing, technical writing, or English composition.
- D. I have NO experience or coursework related to this work behavior.
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In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
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If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
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WORK BEHAVIOR 5 - TECHNICAL OPERATIONSProvide consultative services to organization program managers and vendors on the development, review, and administration of IT services, policies, and plans. Develop IT service plans, assess needs, and recommend possible solutions.Levels of PerformanceSelect the Level of Performance that best describes your claim.
- A. I have experience providing consultative services on the development, review, and administration of IT services, policies, and plans. I was responsible for developing IT service plans, assessing the needs and recommending solutions.
- B. I have experience providing consultative services on the review and administration of IT services, policies, and plans. Someone else was responsible for developing IT service plans, assessing the needs and recommending solutions.
- C. I have successfully completed college-level coursework related to technical operations or policy development.
- D. I have NO experience or coursework related to this work behavior.
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In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
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If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
Required Question