ITSM Change Manager
Apply NowCompany: Saxon Global
Location: Merrimack, NH 03054
Description:
The Expertise You Have
The Value You Deliver
- 5+ years in a similar operational role required with a technical capability.
- Excellent written and verbal communication skills in English, ability to communicate both technical and non-technical information, depending upon the audience.
- Experience of data analysis and trending with ability to identify improvements and actions.
- Must have understanding of the ITIL ITSM practice to support the day-to-day operations.
- Proven ability to quickly understand sophisticated systems.
- Diligent with the ability to follow processes and procedures.
- Proven ability to adapt to changes in processes and practices.
- Ability to rapidly absorb and understand complex technical situations.
- Ability to facilitate conversations with large groups of remote people.
- Ability to handle and prioritize tasks and time efficiently.
- Ability to identify process improvements and communicate them verbally and in writing.
- Ability to build effective working relationships with peers and internal business partners.
- Respectful, and able to act in an often-complex business environment.
The Value You Deliver
- Demonstrates an understanding of policies, procedures, standards, environment, and underlying importance/need of change management processes.
- Reviews and assesses the content of change requests to ensure required details are included.
- Participates in change review and Change Advisory Board meetings.
- Facilities and provides oversight for systems installation, code deployment and infrastructure changes.
- Assesses and optimally communicates the impact of change request on existing systems and confirms the effort involved in implementing the change.
- Monitors and reports on the progress of change implementation efforts.
- Communicates change activities to management and the business area.
- Recommends course of action if change is not proceeding as documented.
- Identifies when and where change procedures break down.
- Provides operational support of systems installations, configuration of systems installations and infrastructure changes.
- Works with development and business partners to define transition plans for ownership of systems/application to production; oversees implementation of plans.
- Collaborate with the Incident and Problem Management teams.
- Interact with internal customers (i.e., Product Managers, Project Managers, and Business Analysts, etc.).
- Work with multi-functional teams, globally, and across cultural boundaries.
- Apply business impact assessments techniques to evaluate impact of proposed system changes.