Sr Account Manager
Apply NowCompany: Quantix
Location: Kenosha, WI 53142
Description:
Position: Sr. Account Manager-Technology
Type: Fulltime - Onsite in Racine or Chicago
Description:
The key job function of the Sr. Account Manager is to champion core values of exceptional customer focus. They are expected to take the lead on customer-facing interactions with all levels of contacts in the customer's organization. The Sr. Account Manager has hybrid responsibilities in areas of sales, customer service, sales administration, and customer support. The key outcome of the role is to increase customer value through selling and engagement efforts.
Responsibilities:
Develop leads and convert them into business relationships and maintain business relationships with external customers
Maintain a patterned contact plan with the customers - working to up sell and cross sell
Conduct sales calls directly at customer locations, host and perform site tours, complete email and phone engagement daily
Leverage the CRM system (Autotask) to capture all customer interactions
Understand the loyalty and levels of satisfaction with each customer
Act as the primary point of contact between the customer and all internal functions, network operations center (NOC), sales engineering and finance and customer support
Review monthly customer invoicing and work to coordinate resolution with the proper internal functions of the business
Develop plans and recommendations to strengthen the customer experience across the organization
Qualifications:
Desired Skills and Experience
Solid multi-tasking, solution design and problem resolution abilities
Strong verbal and written communication, customer service, account management and negotiation skills, with the ability to interface with a diverse set of clients
7 + Years in Data Center, Cloud and/or Cyber Security Services
7+ years Sales Engineering and/or professional services experience - preferred
5+ years' experience selling various storage, computer and Cyber security systems - preferred
Network Infrastructure Experience is a plus
Self-starter and quick learner with desire to learn new tools and technologies
5-10 years of experience in the field of IT or in a related area.
Familiar with a variety of IT concepts, practices, and procedures.
Benefits:
Medical, Dental, Life and AD&D, along with incentives that include a 401K plan. We also offer a generous PTO Package and a casual dress code.
Type: Fulltime - Onsite in Racine or Chicago
Description:
The key job function of the Sr. Account Manager is to champion core values of exceptional customer focus. They are expected to take the lead on customer-facing interactions with all levels of contacts in the customer's organization. The Sr. Account Manager has hybrid responsibilities in areas of sales, customer service, sales administration, and customer support. The key outcome of the role is to increase customer value through selling and engagement efforts.
Responsibilities:
Develop leads and convert them into business relationships and maintain business relationships with external customers
Maintain a patterned contact plan with the customers - working to up sell and cross sell
Conduct sales calls directly at customer locations, host and perform site tours, complete email and phone engagement daily
Leverage the CRM system (Autotask) to capture all customer interactions
Understand the loyalty and levels of satisfaction with each customer
Act as the primary point of contact between the customer and all internal functions, network operations center (NOC), sales engineering and finance and customer support
Review monthly customer invoicing and work to coordinate resolution with the proper internal functions of the business
Develop plans and recommendations to strengthen the customer experience across the organization
Qualifications:
Desired Skills and Experience
Solid multi-tasking, solution design and problem resolution abilities
Strong verbal and written communication, customer service, account management and negotiation skills, with the ability to interface with a diverse set of clients
7 + Years in Data Center, Cloud and/or Cyber Security Services
7+ years Sales Engineering and/or professional services experience - preferred
5+ years' experience selling various storage, computer and Cyber security systems - preferred
Network Infrastructure Experience is a plus
Self-starter and quick learner with desire to learn new tools and technologies
5-10 years of experience in the field of IT or in a related area.
Familiar with a variety of IT concepts, practices, and procedures.
Benefits:
Medical, Dental, Life and AD&D, along with incentives that include a 401K plan. We also offer a generous PTO Package and a casual dress code.