Business Technology Manager

Title: Business Technology Manager
Location: Pleasanton, CA 94588
Work Schedule: Hybrid: 2 days Onsite, 3 days Remote
Duration: 3 Years
Employment Type: W2 Only.
Summary
The Business Technology Manager works together with the Business Technology Lead to support the creation and maintenance of custom or off-the-shelf technology solutions for the Clinical Development and Medical Affairs (CDMA) organization. These solutions directly or indirectly support the management, set-up, conduct, analysis, and/or reporting of Clinical Trials. He/ She liaisons with internal and external stakeholders to work on new and/or existing e-Solutions, with the intention to solve complex business problems, streamline and automate clinical trial processes and drive decision-making through the use of technology.

Key Accountabilities

• The key accountabilities for this position include, but are not limited to:
• Support the creation and/or maintenance of custom or off-the-shelf e-Solutions to meet CDMA's technology needs.
• Collect and analyze requirements for the e-Solution required from stakeholders.
• Utilize agile methodologies to develop software.
• Verify user expectations are met by guiding them through User Acceptance Testing.
• Focus on boosting productivity across CDMA by working together with internal and external stakeholders on automation.
• Assess impact of changes in business processes on the applicable e-Solution or vice versa.
• Clearly and effectively communicate e-Solution modifications, changed processes and problem solving results to affected groups and leadership.
• Leverage technical/business expertise to thoroughly investigate reported incidents that involve e-Solutions' abnormalities, failures or defects.
• Recommends technical and procedural improvements to ensure effective use of e-Solution.
• Collaborate with Business Insights and Application Leads to ensure the custom or off-the-shelf solutions and/or associated data can be aggregated with the existing e-Solutions' data.
• Promptly respond to urgent technical issues regarding system failures and escalate as necessary.
• Create, maintain and/or obtain necessary training guides, documents and user manuals for reference and use of CDMA/Clinical Operations employees.
• Train and support CDMA/Clinical Operations employees in technical use and troubleshooting of the e-Solution, reports and monitoring activities.
• Work towards maintaining the quality of data stored in the assigned e-Solution(s).

Experience:

• 3-5 years of business/ system analysis/ analytical experience
• 2 years or more experience in the following technology stack:Web technologies such as HTTP, REST, AJAX, JSONJavaScript / jQueryCSS / SCSSFrontend frameworks like React, AngularGit
• Comprehensive experience analyzing and solving business situations
• Experience presenting information to diverse audiences including senior leadership
• Experience with Diagnostics and/or Pharmaceutical Information Systems is a plus
• Relevant IT experience, preferably as an IT, Business or System Analyst or equivalent is a plus
• Experience supporting Clinical Trial related applications is preferred
• Project Management
• Excellent organizational, communication, and demonstrated expert data management skills including working knowledge of cross-functional areas
• Comprehensive understanding of clinical development process is a plus
• Must be detail oriented

Knowledge, Skills, and Abilities:

• Project Management
• Excellent organizational, communication, and demonstrated expert data management skills including working knowledge of cross-functional areas
• Comprehensive understanding of clinical development process is a plus
• Must be detail oriented

Education

• Bachelor's degree in Computer Science, IT or related field

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