Lead IT support - Stamford , CT.
Apply NowCompany: Georgia IT, Inc.
Location: Stamford, CT 06902
Description:
Position - Lead IT support
Location: Stamford, CT.
full time
Lead IT support operations for systems heavily reliant on third-party applications, ensuring seamless integration with internal systems.
Manage IT services that directly support high-profile business users, such as traders, analysts, and executives, ensuring their technical needs are met swiftly and efficiently.
Provide robust infrastructure, tools, and support services to the internal development team, enabling them to build, test, and deploy applications efficiently.
Implement and manage IT service management (ITSM) frameworks, ensuring best practices in incident, problem, change, and request management.
Maintain strong relationships with third-party vendors, managing service-level agreements (SLAs), and ensuring timely support and updates for integrated systems.
Oversee the support and optimization of the organization's cloud infrastructure, ensuring secure, scalable, and cost-effective operations.
Ensure robust mobile device management (MDM) and secure messaging platforms to meet the needs of high-profile users while maintaining security and compliance with financial industry standards.
Ensure adherence to regulatory requirements, such as Client and SEC, particularly in the areas of data retention, communication, and audit readiness.
Manage the procurement of IT tools, services, and software, ensuring cost-effectiveness and strong relationships with key technology providers.
Drive initiatives to continuously improve service delivery through automation, self-service solutions, and operational optimization
Location: Stamford, CT.
full time
Lead IT support operations for systems heavily reliant on third-party applications, ensuring seamless integration with internal systems.
Manage IT services that directly support high-profile business users, such as traders, analysts, and executives, ensuring their technical needs are met swiftly and efficiently.
Provide robust infrastructure, tools, and support services to the internal development team, enabling them to build, test, and deploy applications efficiently.
Implement and manage IT service management (ITSM) frameworks, ensuring best practices in incident, problem, change, and request management.
Maintain strong relationships with third-party vendors, managing service-level agreements (SLAs), and ensuring timely support and updates for integrated systems.
Oversee the support and optimization of the organization's cloud infrastructure, ensuring secure, scalable, and cost-effective operations.
Ensure robust mobile device management (MDM) and secure messaging platforms to meet the needs of high-profile users while maintaining security and compliance with financial industry standards.
Ensure adherence to regulatory requirements, such as Client and SEC, particularly in the areas of data retention, communication, and audit readiness.
Manage the procurement of IT tools, services, and software, ensuring cost-effectiveness and strong relationships with key technology providers.
Drive initiatives to continuously improve service delivery through automation, self-service solutions, and operational optimization