Business Analyst 4 (Senior Readiness Analyst - Launch Execution & Process Optimization)
Apply NowCompany: Intelliswift
Location: Plano, TX 75025
Description:
Job ID: 25-07981 Pay rate range - $50/hr. to $55/hr. on W2
Hybrid (M-Th onsite. Friday Remote)
Top Skills:
Project or Program Management, Change Management & Process Automation, Compliance and Risk frameworks related to Customer Service Operations
As a Senior Readiness Analyst, you will work closely with Legal, Finance, Business Planning, Operations, and Customer Support teams to coordinate seamless launches, eliminate execution bottlenecks, and enhance process standardization.
This is a high-impact role with the opportunity to reshape how readiness is managed across the organization.
Key Responsibilities
1. Cross-Functional Launch Management & Readiness Execution
Own end-to-end project execution for new product launches, operational changes, and business initiatives.
Develop and manage detailed project plans, timelines, and risk mitigation strategies.
Act as the central point of coordination, ensuring alignment across cross-functional teams.
Identify gaps in readiness execution and proactively implement corrective actions.
2. Process Standardization & Governance
Define and implement best-in-class operational readiness frameworks to drive execution consistency.
Build repeatable, scalable project workflows that enhance efficiency.
Develop playbooks, SOPs, and process documentation to ensure clear ownership of tasks and responsibilities.
3. Risk Mitigation & Performance Tracking
Establish and manage risk assessment frameworks to proactively identify and resolve potential blockers.
Implement and monitor KPIs to measure the success of launches and operational effectiveness.
Conduct post-launch retrospectives, ensuring continuous improvement in execution processes.
4. Stakeholder Communication & Change Management
Work closely with Legal, Compliance, Finance, Business Planning, and Customer Support to ensure launches are well-coordinated.
Communicate critical updates and readiness statuses to senior leadership and cross-functional teams.
Collaborate with the Communications & Compliance team to ensure accurate, timely, and legally vetted messaging.
Required Qualifications
5+ years of experience in project management, program management, or operations within a customer service, retail, or technology-driven business.
Bachelor's degree in Business, Analytics, or related preferred, or 7+ years without.
Proven ability to manage multiple projects in a fast-paced, cross-functional environment.
Strong experience with project management tools (JIRA, Confluence, STACs, Trello, or similar).
Expertise in process improvement methodologies (Lean, Six Sigma, Agile, etc.)
Strong analytical skills with experience in KPI tracking, reporting, and performance optimization.
Excellent communication and stakeholder management skills, with the ability to influence at all levels of the organization.
Ability to proactively identify gaps, take ownership, and drive execution with minimal oversight.
Experience working with Legal, Finance, and Business Planning teams to align on execution requirements.
Preferred Qualifications
PMP is a plus.
Presentation building and storytelling experience critical.
Experience in change management and process automation
Hybrid (M-Th onsite. Friday Remote)
Top Skills:
Project or Program Management, Change Management & Process Automation, Compliance and Risk frameworks related to Customer Service Operations
As a Senior Readiness Analyst, you will work closely with Legal, Finance, Business Planning, Operations, and Customer Support teams to coordinate seamless launches, eliminate execution bottlenecks, and enhance process standardization.
This is a high-impact role with the opportunity to reshape how readiness is managed across the organization.
Key Responsibilities
1. Cross-Functional Launch Management & Readiness Execution
Own end-to-end project execution for new product launches, operational changes, and business initiatives.
Develop and manage detailed project plans, timelines, and risk mitigation strategies.
Act as the central point of coordination, ensuring alignment across cross-functional teams.
Identify gaps in readiness execution and proactively implement corrective actions.
2. Process Standardization & Governance
Define and implement best-in-class operational readiness frameworks to drive execution consistency.
Build repeatable, scalable project workflows that enhance efficiency.
Develop playbooks, SOPs, and process documentation to ensure clear ownership of tasks and responsibilities.
3. Risk Mitigation & Performance Tracking
Establish and manage risk assessment frameworks to proactively identify and resolve potential blockers.
Implement and monitor KPIs to measure the success of launches and operational effectiveness.
Conduct post-launch retrospectives, ensuring continuous improvement in execution processes.
4. Stakeholder Communication & Change Management
Work closely with Legal, Compliance, Finance, Business Planning, and Customer Support to ensure launches are well-coordinated.
Communicate critical updates and readiness statuses to senior leadership and cross-functional teams.
Collaborate with the Communications & Compliance team to ensure accurate, timely, and legally vetted messaging.
Required Qualifications
5+ years of experience in project management, program management, or operations within a customer service, retail, or technology-driven business.
Bachelor's degree in Business, Analytics, or related preferred, or 7+ years without.
Proven ability to manage multiple projects in a fast-paced, cross-functional environment.
Strong experience with project management tools (JIRA, Confluence, STACs, Trello, or similar).
Expertise in process improvement methodologies (Lean, Six Sigma, Agile, etc.)
Strong analytical skills with experience in KPI tracking, reporting, and performance optimization.
Excellent communication and stakeholder management skills, with the ability to influence at all levels of the organization.
Ability to proactively identify gaps, take ownership, and drive execution with minimal oversight.
Experience working with Legal, Finance, and Business Planning teams to align on execution requirements.
Preferred Qualifications
PMP is a plus.
Presentation building and storytelling experience critical.
Experience in change management and process automation