IVR Chatbot Developer

Job Title: IVR Chatbot Developer

Job Overview:

We are seeking a highly skilled and motivated IVR (Interactive Voice Response) Chatbot Developer to join our team. As an IVR Chatbot Developer, you will be responsible for designing, developing, and optimizing IVR systems and conversational AI chatbots that provide exceptional user experiences. You will leverage natural language processing (NLP), speech recognition, and machine learning technologies to create intelligent, efficient, and seamless IVR solutions that interact with customers through both voice and text-based interfaces.
Key Responsibilities:

• Design and Development:
  
  • Develop and integrate IVR systems and conversational AI chatbots for customer service, support, and automation.
  • Implement and configure IVR applications using leading IVR platforms (such as Genesys, Avaya, Twilio, etc.).
  • Design and develop chatbots for various platforms (web, mobile, social media, etc.) with integrated voice and text capabilities.
• Natural Language Processing (NLP) & Speech Recognition:
  
  • Integrate NLP technologies to improve chatbot conversations and provide meaningful, context-aware interactions.
  • Implement speech-to-text and text-to-speech functionalities to enhance voice-based interactions.
• System Integration:
  
  • Integrate IVR/chatbot solutions with backend systems, databases, and APIs for efficient data retrieval and automation.
  • Work with CRM systems (e.g., Salesforce, Microsoft Dynamics) to personalize customer interactions.
• Testing and Optimization:
  
  • Conduct thorough testing of the IVR/chatbot system to ensure functionality, accuracy, and performance.
  • Monitor and optimize system performance, identify issues, and suggest improvements for better accuracy and user experience.
• User Experience (UX) and Design:
  
  • Collaborate with UX/UI designers to ensure a smooth, intuitive, and user-friendly interface for both voice and text interactions.
  • Analyze user interactions and feedback to refine and enhance the conversational flow and system accuracy.
• Continuous Improvement and Innovation:
  
  • Stay updated with the latest advancements in AI, voice recognition, and chatbot technologies.
  • Propose and implement new features or improvements based on industry trends and user feedback.