Director, IT Infrastructure and Services

At Bloom Energy, our vision for a world powered by clean, reliable, and affordable energy is more than just a dream-we're making it reality.

For over two decades, we've been at the forefront of the global energy transition, pioneering solutions that empower critical industries to thrive in a rapidly digitizing, energy-intensive world. From revolutionizing power for AI-driven data centers to ensuring resilience for hospitals, electric grids, manufacturing facilities, and utilities, our solid oxide fuel cell (SOFC) and solid oxide electrolyzer (SOEC) technologies are redefining what's possible by delivering energy abundance for all. With more than 30,000 fuel cell modules deployed worldwide, we are the trusted partner for Fortune 100 companies and innovators alike. Our cutting-edge solutions enable unparalleled "time-to-power" capabilities, reliability, and sustainability, ensuring our customers remain ahead in a world where soaring energy demand and intensifying energy scarcity are rapidly becoming the new norm.

At Bloom, we thrive on collaboration, bold thinking, and relentless innovation. We believe that, together, we can create a brighter, more sustainable future while tackling the most pressing challenges of the 21st century.

We are looking for a Director: IT Infrastructure to join our team in one of today's most exciting technologies. This role will report to the CIO and based in San Jose, California. This is a fully on-site, in-office role that will require working with colleagues across the globe and in different time-zones.

Role and Responsibilities

• Lead Bloom Energy's Global IT Infrastructure Solutions, Network Operations and Service Desk Support teams that foster strategic partnerships with departments, develop and deliver solutions that support business needs.
• Developing the IT Infrastructure strategy and translating it into actionable roadmap and goals with emphasis on cloud first approach.
• Run AWS infrastructure to ensure high degree of cost optimization, streamlined provisioning (Infrastructure as Code, Terraform, etc.), effective management, scalability, and increased security of applications and services.
• Coordinate efforts to streamline and modernize the customer fleet network (M2M) for increased redundancy and better serviceability.
• Managing enterprise SD-WAN network and coordinating IT activities to ensure the availability of secure network services and data services.
• Optimize the investment in O365 to establish voice, chat, teamwork, OneDrive and document sharing to the next level and responsible use of AI capabilities.
• Managing the Service Desk for contributing and enhancing employee experience through workplace practices that deliver a positive and productive experience for employees.
• Directing the sourcing and implementation of new software and hardware as well as managing vendor relationships and negotiate IT Contracts.
• Formulating and implementing business continuity and disaster recovery plans including implementation of monitoring and management processes and technologies.
• Overseeing departmental budgeting and forecasting within the organization
• Directing IT staff recruitment and directly supervising employees
• Collaborating with Information Security team for identifying security vulnerabilities and eliminating them with strategic solutions
• Identifying and recommending new technology solutions and migration strategies to utilize the public cloud to support company growth
• Ensure application and service SLA's are met. Develop and maintain key metrics to monitor SLAs including customer service satisfaction.
• Effective communication at all levels and fosters team building within and across teams

Skills and Experience:

• Bachelor's degree in IT, Engineering or related field or equivalent industry experience
• Master's degree preferred
• Minimum of 15 years of experience in network, server, hardware and software virtualized infrastructure environments and the management thereof with a deep understanding on AWS cloud services,O365, and Machine to Machine (M2M, IoT), and Information Security technologies and best practices
• Excellent experience with monitoring and management technologies for AWS cloud, on- premise, and hybrid environments
• Experience leading a department and prior experience managing teams and organizations in excess of 25 professionals
• Experience in running large, global high availability information technology solutions
• Experience in working with manufacturing plants will be beneficial
• Experience developing processes that complies with regulatory and compliance requirements
• Experience in forecasting needs - headcount, project capital, and expense budgets
• Experience with large data environments and data processing and retention policies
• Experience with telephony, audio visual and conferencing equipment and software
• Running service desk teams for a global company with APAC and US team collaboration
• Resourceful in managing IT costs and cross-skilling employees
• Requires attention to detail and transparent communication

Bloom Energy is an equal opportunity employer and makes employment decisions on the basis of merit. We are committed to compliance with all applicable laws providing equal employment opportunities. All qualified applicants, will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability. Bloom Energy makes reasonable accommodations, consistent with applicable laws, for the known physical or mental limitations of an otherwise qualified applicant or employee with a disability, who can perform the essential job functions, unless undue hardship would result.

Bloom Energy is committed to fair and equitable compensation practices. The total compensation for this position includes standard company benefits and is based on various factors including, but not limited to, relevant skills and experience.

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Salary Ranges:
$203,000.00 - $292,100.00