IT Application Services Management, Senior Analyst

Job Description

Job Summary

CHS is looking for an IT Application Services Management (ASM) Senior Analyst to assist in the facilitation of application Services management processes pertaining to analyzing value, evaluating risk, prioritizing projects and onboarding new technology requests to ensure alignment with organizational strategies for the imaging service line.

Key responsibilities include:

• Strategic analysis of the enterprise application portfolio including lifecycle management, application rationalization, consolidation and standardization to achieve the ASM objectives of the organization including reducing variation of redundant or unused applications
• Assist in the definition, implementation and support of portfolio management standards, policies and processes
• Facilitate data driven decisions pertaining to IT project investments
• Define the structure, attributes, taxonomies and nomenclature of service line elements and categories within the ASM repository toolset (ServiceNow) to ensure completeness and accuracy of the list of enterprise IT business applications
• Collaborate with business partners, technology leaders and department directors to identify and promote adoption of enterprise standards and rationalization of application systems to achieve economic and patient experience improvement goals
• Document current state and contribute to the direction of the application lifecycle management (LCM) roadmap to reduce costs, mitigate risks, and drive growth and revenue
• Provide expertise on decisions and priorities regarding the overall enterprise application portfolio
• Track application and vendor trends and maintain knowledge of new technologies to support the organization's current and future needs
• Maintain an awareness of industry standard best practices and apply relevant methodologies for process improvement
• Serve as a portfolio point of contact for the imaging service lines
• Perform application rationalization feasibility analysis and proposals for management and business partners which support the organization's clinical and economic objectives
• Review and define applications' advantages, risks, costs, benefits and impact on the enterprise business process and goals
• Develop and maintain productive relationships of trust both within and outside CHS and embrace the authoritative role in respect to maintaining enterprise standards and align others to the strategic direction
• Collaborate with Audit teams to respond to and mitigate audit findings and manage audit controls related to application systems and LCM
• Function as an escalation point for junior staff and set the example in work ethic and critical thinking skills
• Educate peers and business partners on ASM methodologies and drive adoption of standard process
• Identify and evaluate portfolio risks and recommend mitigation plans
• Assist with business impact analysis and application criticality assessments
• Partner with key business and delivery stakeholders to conduct application and service line reviews including scope, metrics, expenses and net promoter scores to determine the disposition of existing and proposed solutions
• Communicate timely and accurate status to appropriate levels and stakeholders including the development and delivery of status reports and presentations

Required:

• Results oriented mentality to drive accurate deliverables with appropriate time to market while taking responsibility for the outcomes
• Customer focused to align services with customer needs
• Creativity in developing and executing innovative strategies to meet unique customer needs
• Excellent verbal and written communication, presentation and customer service skills
• Ability to handle pressure to meet business requirement demands and deadlines
• Expertise in analyzing and presenting large volumes of data to senior leadership
• Critical thinking in developing proposals with sound analysis and achievable outcomes
• Ability to prioritize tasks and quickly adjust in a rapidly changing environment
• Exceptional analytic problem solving skills
• Ability to work independently and in a team environment
• Organizational awareness and the ability to understand relationships to get things accomplished more effectively

Preferred:

• Experience with APM, CMDB and CSDM components within the ServiceNow platform
• Application product ownership experience
• Strong relationship management experience
• Project management experience/certification
• 4 or more years in an application portfolio/services management role

Qualifications and Education Requirements:

• Bachelor's degree in Clinical Informatics, Health Science, Information Systems, Computer Science or a related discipline, or 4 years of relevant experience