System Management Support

System Management Support

Macdill Air Force Base, Tampa, FL

The System Management Support assists the United States Marine Corps Forces, Central Command (MARCENT) and subordinate commands by serving within the communication directorate task area. The position's primary mission involves providing communication support to MARCENT as well as command, control, communications, and computer (C4) policy advocacy to CENTCOM Communications (CCJ6) and HQMC agencies. The System Management Support directly supports MARCENT G-6 in the implementation and execution of its required functions, including the management of CLASSIFIED and UNCLASSIFIED information and system compliance to ensure the efficient execution of MARCENT OAMS tasks both within the continental United States (CONUS) and outside the continental United States (OCONUS). The System Management Support will perform the following duties:

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide system management/administrator support for MARCENT CLASSIFIED and UNCLASSIFED data services.
• Define, improve, and promote architecture and standards based on Information Technology Information Library (ITIL) best practices.
• Assist in developing and maintaining mature security procedures. Provide senior level guidance on performing functionality, performance, and security audits, generate detailed executive reports outlining risk, and provide technology recommendations.
• Document and monitor server operation, performance, and capacity.
• Maintain and be accountable for the direct support of CLASSFIED and UNCLASSIFIED command services.
• Design, document and write deliverable plans for complex implementations.
• Write and maintain system documentation, standard operating procedures (SOP), and desktop procedures. For this requirement, the Contractor shall ensure services are provided to cover 0600 to 1800 Monday thru Friday (excluding Federal Holidays and maintenance schedule hours) and, when required, be available for after core hours consultation and recall. Account for system maintenance schedule every Thursday from 1900 to 2300.

EDUCATION

• HS diploma or equivalent required.
• Compliant with current DoD IAT certification Level 1 or above or SEC +, NET + certified and qualified on VmWare virtual server and desktop management.

EXPERIENCE

• Minimum ten years of military experience.
• Experience in managing both classified and unclassified data services, including system maintenance, troubleshooting, and user support.
• Experience in defining, improving, and promoting IT architecture and standards based on best practices, such as those outlined by ITIL (Information Technology Infrastructure Library).
• Background in developing and maintaining security procedures, performing audits, and generating executive reports on risks and recommendations.

CORE SKILLS/COMPETENCIES

Required Knowledge, Skills and Abilities

• Strong skills in administering and supporting both classified and unclassified systems.
• Knowledge of ITIL best practices and experience applying them to improve IT service management.
• Proficiency in writing and maintaining system documentation, standard operating procedures (SOPs), and desktop procedures.
• Advanced proficiency with groupware applications (SharePoint, MS Teams) and the Microsoft Office suite (Word, Power Point, Excel, etc.) desired.
• Strong written and verbal communication skills desired.

WORKING CONDITIONS

• Required to sit for extended periods of time and maintain focus.

SPECIAL POSITION NOTATIONS

• Travel is required.
• Qualification as an authorized company driver is required. All authorized company drivers must have a valid driver's license, current automobile insurance, and a driving record that is acceptable to the company's auto insurance provider.

SECURITY CLEARANCE

• A Secret clearance is required for this position.

This position description outlines the general responsibilities and requirements for the stated position and in no way is an exhaustive list. The company maintains the right to assign or reassign responsibilities to this position at any time.