Labor Practice Director
Apply NowCompany: Infosys
Location: Delaware City, DE 19706
Description:
Job Description
Infosys Public Services is seeking an experienced Labor Practice Director to join our team.
Position Description (scope of work or brief narrative):
The Practice Director will be focused on both business development and practice management within the IPS National Labor Practice. Business development will include identifying and qualifying new opportunities, developing subsequent solutions (both technology and people) for the associated opportunities, managing Infosys internal teams and processes, and assisting in contract closure. The Practice Director will develop and execute market and business capture plans to grow the IPS labor business. Revenue forecasting and accountability for delivery upon revenue forecasts will be required. Upon contract closure, the Practice Director will perform engagement director functions as required. Engagement director functions will include executive oversight, managing client expectations and Infosys resources while ensuring project schedule adherence, change order and invoice management, and overall engagement director functions. Specifically, the Practice Director will be responsible for:
Required years of experience, training, technical skills, and other requirements for job performance:
Educational Requirements:
The job entails sitting and working at a computer for extended periods. Should be able to communicate by telephone, email, or face-to-face. Travel may be required as per the job requirements.
EEO/About Us
About Us
Infosys Public Services is the global management and technology consulting practice of Infosys, a global leader in technology services and consulting. We combine the power of time-tested methodologies, people-driven innovation and disruptive technology to enable leaders of the world's top brands pursue a path of smart transformation. Together with our clients, internal and external partners, we co-create and execute pragmatic strategies and solutions that transform organizations and define the future of business. Our dynamically growing consultancy offers our consultants:
Ability to design and implement end-to-end solutions at scale
A flat organization structure with direct access to our senior-most leaders
An entrepreneurial environment full of bright, highly motivated consultants
Opportunities for motivated consultants to impact local communities
The ability to design your career and drive your professional learning and development
A truly global culture
Infosys Public Services is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Infosys Public Services provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
Infosys Public Services is seeking an experienced Labor Practice Director to join our team.
Position Description (scope of work or brief narrative):
The Practice Director will be focused on both business development and practice management within the IPS National Labor Practice. Business development will include identifying and qualifying new opportunities, developing subsequent solutions (both technology and people) for the associated opportunities, managing Infosys internal teams and processes, and assisting in contract closure. The Practice Director will develop and execute market and business capture plans to grow the IPS labor business. Revenue forecasting and accountability for delivery upon revenue forecasts will be required. Upon contract closure, the Practice Director will perform engagement director functions as required. Engagement director functions will include executive oversight, managing client expectations and Infosys resources while ensuring project schedule adherence, change order and invoice management, and overall engagement director functions. Specifically, the Practice Director will be responsible for:
- Driving engagements from strategy through execution, managing multiple complex engagements and project budgets, assisting in developing project costing model, convening meetings with internal partners and /or client contacts at predetermined intervals to review progress and share information, communicating with client and project team as planned and handle escalations to realize the value articulated and agreed at the time of deal closure.
- Obtaining the final client sign-off, review engagement deliverable to identify new service offerings that can be used for future engagements and work towards developing those further and provide performance input for the team members.
- Leading the development and presentation of proposals to address the business issue faced by the client and will assist with developing a project cost model supporting the appropriate level of project profitability to convince the client to engage Infosys.
- Articulating the differentiators for Infosys to the client, leveraging relationship networks, and bringing out Infosys's value proposition to secure contracts.
- Supporting partners in negotiating the terms and conditions of the engagement with the client and will coordinate with different units within Infosys to ensure timely closure.
- Overseeing multiple complex budgets, protecting firm profitability through effective management of the firm's resources, ensuring engagement teams show discipline in core operational processes, and overseeing team compliance with operational guidelines about engagements to ensure smooth practice operations.
Required years of experience, training, technical skills, and other requirements for job performance:
- The ideal candidate will possess over 9 years of experience in a management or administrative role either with a state Department of labor or consulting practice serving state Department of labor clients.
- Extensive subject matter understanding of unemployment insurance, paid family medical leave, disability insurance, workforce and/or workforce regulation is required.
- Candidate must demonstrate exemplary interpersonal and communication skills and the willingness to develop and execute detailed market and capture plans in addition to managing the associated business as described above.
- Passion: Passionate about Customer Success
- Inquisitive: Always learning; approaches each interaction with an open mind; great listener and hands-on.
- Leadership: Self-aware and strategic thinker; proficient at building strong relationships
- Communicator: Speaks and writes with clarity, brevity, and purpose; explains area of expertise clearly and confidently to others; influences and engages C-Level with authority and confidence
- Team Player: Proficient at collaboration and working with members of a team
- Urgency: Ability to move fast and drive business value and results
- Adaptable: Excels in high levels of uncertainty and change
Educational Requirements:
- A Bachelor's Degree in Engineering or a foreign equivalent is required from an accredited institution. Will also consider three years of progressive, relevant work experience instead of every year of education.
The job entails sitting and working at a computer for extended periods. Should be able to communicate by telephone, email, or face-to-face. Travel may be required as per the job requirements.
EEO/About Us
About Us
Infosys Public Services is the global management and technology consulting practice of Infosys, a global leader in technology services and consulting. We combine the power of time-tested methodologies, people-driven innovation and disruptive technology to enable leaders of the world's top brands pursue a path of smart transformation. Together with our clients, internal and external partners, we co-create and execute pragmatic strategies and solutions that transform organizations and define the future of business. Our dynamically growing consultancy offers our consultants:
Ability to design and implement end-to-end solutions at scale
A flat organization structure with direct access to our senior-most leaders
An entrepreneurial environment full of bright, highly motivated consultants
Opportunities for motivated consultants to impact local communities
The ability to design your career and drive your professional learning and development
A truly global culture
Infosys Public Services is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Infosys Public Services provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.